Viridiana Rivera
Stockton,CA
Summary
Dynamic professional with extensive experience in client support and sales management at Security Public Storage. Bilingual in English and Spanish, excels in conflict resolution and CRM systems, achieving over 50% conversion of inbound inquiries. Committed to fostering culturally competent care and enhancing operational efficiency through effective communication and advocacy.
Overview
7
7
years of professional experience
Work History
Field Support Agent
Security Public Storage
Salida, USA
- Current
- Assist tenants with billing issues, lease agreements, and account management across multiple locations.
- Resolve escalated service concerns remotely, ensuring timely and respectful communication.
- Maintain detailed records using Podio CRM, supporting operational efficiency and compliance.
- Converted over 50% of inbound sales inquiries through tailored solutions and follow-up.
Assistant to Director
Alianza Counseling
Stockton, USA
02.2022 - 05.2023
- Supported bilingual mental health counseling services serving primarily underserved and Spanish-speaking clients.
- Managed intake processes, appointment scheduling, and administrative duties in a trauma-informed environment.
- Assisted in group and individual counseling programs recognized by county courts, including anger management, parenting, and domestic violence recovery.
- Promoted access to culturally competent care and ensured a welcoming, confidential space for clients.
Sales Manager
Stanton Optical
Stockton, USA
01.2019 - 01.2022
- Led daily store operations and supervised a team of sales associates.
- Delivered training on customer engagement and bilingual sales strategies.
- Coordinated between optometrists and labs to ensure smooth client experiences.
- Consistently exceeded monthly revenue goals through personalized service.
Skills
- Bilingual (English & Spanish)
- Community Outreach & Advocacy
- Conflict Resolution
- CRM Systems (Podio, Google Workspace)
- Escrow & Transaction Management
- Cultural Competence
- Counseling Support (Admin)
- Excellent Written & Verbal Communication
- Trauma-Informed Client Service
Certifications Courses
- Certified Transaction Coordinator
- Real Estate Transaction Management Course
- PrepAgent Real Estate Exam Training (In Progress)
Languages
Spanish
Native/ Bilingual
Timeline
Assistant to Director
Alianza Counseling
02.2022 - 05.2023
Sales Manager
Stanton Optical
01.2019 - 01.2022
Field Support Agent
Security Public Storage
- Current
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