Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Viridiana Rodriguez

Front Office Medical Assistant
Huntington Park,CA

Summary

Dedicated Front Office Medical Assistant works productively with diverse personalities and experienced in busy clinical settings. Seeking for a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Knowledgeable in schedule, records and front desk management. Offers successful career history comprising more than 15 years. Organized and dedicated to providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.

Overview

18
18
years of professional experience

Work History

Bakery Clerk

Whole Foods
05.2022 - 01.2023
  • Maintained tidy and organized work area to comply with cleanliness standards.
  • Arranged bakery displays to showcase baked goods, cakes, and pies to drive product sales.
  • Checked expiration dates and rotated products to verify freshness and avoid spoilage.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Packaged customer purchases with care and strong organizational skills to facilitate easy carrying and prevent product shifting.
  • Inspected goods to establish accurate pricing and labeling.
  • Used utensils and equipment to portion, wrap and display bakery items.
  • Monitored counter and display inventory by replacing stock and requesting new products from kitchen to keep areas well-stocked for maximum sales.
  • Provided superior customer service to promote guest satisfaction, brand loyalty, and consistent revenue.
  • Helped customers locate ideal menu items by listening to needs and recommending specific products or services.
  • Recommended new bakery items to customers based on taste preferences, building rapport and boosting sales.
  • Trained new bakery staff on company policies and POS system use to maximize job satisfaction, expertise, and team performance.
  • Wrapped, boxed and weighed bakery department products.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Created inviting environment for customers by maintaining store organization and cleanliness.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Provided exceptional services and pleasant shopping experiences to retail customers.
  • Developed strong rapport with customers and created positive impression of business.
  • Used in-store system to locate inventory and place special orders for customers.
  • Recommended complementary purchases to customers, increasing revenue.

Medical Assistant Receptionist

PIH Health- Dermatology/Plastic Surgery
01.2016 - 06.2020
  • Duties include: Check-In/Check Out Patients, answer/direct phone calls, daily deposit, schedule appointments, insurance verification, assist patients with makeup line we offered at office, customer service , maintain positive relationship with patients, staff and physicians, communicate with management on a regular basis and other duties as assigned by management.
  • Registered new patients and updated existing patient demographics by collecting detailed patient information.
  • Protected patients' rights by maintaining confidentiality of medical, personal and financial information.
  • Facilitated patient flow by notifying provider of patients' arrival, being aware of delays and communicating with patients and clinical staff.
  • Posted payments and charges to patient accounts and participated in billing processes.
  • Assessed calls and inquiries to prioritize services based on medical emergencies.
  • Verified patient information by interviewing patient, recording medical history and confirming purpose of visit.
  • Collected deductibles and copays to post money to patient accounts.
  • Kept medical office supplies adequately stocked by anticipating inventory needs, placing orders and monitoring office equipment.
  • Optimized patients' satisfaction, provider time and treatment room utilization by scheduling appointments in person or by telephone.
  • Kept equipment operating by following operating instructions and troubleshooting any problems.
  • Verified patient insurance coverage and collected required co-payments.
  • Performed medical records management, including filing, organizing and scanning documents.
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
  • Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
  • Adhered to strict HIPAA guidelines to protect patient privacy.
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Checked patient insurance, demographic, and health history to keep information current.
  • Helped patients complete necessary medical forms and documentation.
  • Managed multi-line phone system and pleasantly greeted patients.
  • Organized paperwork such as charts and reports for office and patient needs.
  • Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
  • Enhanced office productivity by handling high volume of callers per day.
  • Responded to correspondence from insurance companies to verify patient's coverage.
  • Supported office staff and operational requirements with administrative tasks.
  • Notified manager of incidents and potential incidents relating to patients and staff for swift action.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Obtained payments from patients and scanned identification and insurance cards.
  • Performed various administrative tasks by filing, copying and faxing documents.
  • Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
  • Managed office logistics by scheduling appointments, maintaining files and collecting payments.
  • Processed medical insurance claims and payments.
  • Assisted with medical coding and billing tasks.
  • Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.

Front Office Representative/Medical Assistant

PIH Health Cardiology
02.2011 - 01.2016
  • Include: Check-in/Check-out, answer/direct phone calls, daily deposit, schedule appointments, chart preparation, insurance verification, submittal of treatment authorizations, data entry of office charges utilizing ICD-9 coding, customer service, maintain positive relationship with all patients, staff and physicians, communicate with management on a regular basis, other duties assigned by management..
  • Registered new patients and updated existing patient demographics by collecting detailed patient information.
  • Protected patients' rights by maintaining confidentiality of medical, personal and financial information.
  • Facilitated patient flow by notifying provider of patients' arrival, being aware of delays and communicating with patients and clinical staff.
  • Posted payments and charges to patient accounts and participated in billing processes.
  • Assessed calls and inquiries to prioritize services based on medical emergencies.
  • Verified patient information by interviewing patient, recording medical history and confirming purpose of visit.
  • Collected deductibles and copays to post money to patient accounts.
  • Kept medical office supplies adequately stocked by anticipating inventory needs, placing orders and monitoring office equipment.
  • Comforted patients by anticipating patients' anxieties, answering patients' questions and maintaining reception area.
  • Kept equipment operating by following operating instructions and troubleshooting any problems.
  • Verified patient insurance coverage and collected required co-payments.
  • Performed medical records management, including filing, organizing and scanning documents.
  • Collected and documented patient medical information such as blood pressure and weight.
  • Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Sanitized, restocked, and organized exam rooms and medical equipment.

Medical Assistant Receptionist

AltaMed Medical Group
05.2007 - 02.2011
  • Responsible for processing patients using EPM/EMR computer system, collect co-pay's, collect payments from cash patients, verify insurance (HMO'S, PPO'S, EPO'S, POS, Medicare) and Medi-
  • Cal
  • Answer phones and direct them to the correct department and schedule and confirm appointments
  • Assist in the OB/GYN/Women's Health Department
  • Also included in my duties was to open and close clinic.
  • Adhered to strict HIPAA guidelines to protect patient privacy.
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Checked patient insurance, demographic, and health history to keep information current.
  • Helped patients complete necessary medical forms and documentation.
  • Managed multi-line phone system and pleasantly greeted patients.
  • Organized paperwork such as charts and reports for office and patient needs.
  • Maintained current and accurate medical records for patients.
  • Transcribed phone messages and relayed to appropriate personnel.
  • Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
  • Enhanced office productivity by handling high volume of callers per day.
  • Responded to correspondence from insurance companies to verify patient's coverage.
  • Supported office staff and operational requirements with administrative tasks.
  • Notified manager of incidents and potential incidents relating to patients and staff for swift action.
  • Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Obtained payments from patients and scanned identification and insurance cards.
  • Performed various administrative tasks by filing, copying and faxing documents.
  • Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
  • Organized and maintained patient chart filing system to promote quick data finding for staff.
  • Managed office logistics by scheduling appointments, maintaining files and collecting payments.
  • Received and routed laboratory results to correct clinical staff members.
  • Placed new supply orders, managed inventory and restocked clerical spaces.
  • Assisted with medical coding and billing tasks.

Front Office Receptionist

JWCH Institute
02.2007 - 09.2007
  • Responsible for opening and closing the clinic, process patients, collect co- pays, cash payments, making daily deposits to the bank, verify insurance (HMO'S, PPO'S, EPO'S, POS, Medicare), Medi-Cal, order supplies for front office, answer phones, schedule and confirm appointments.
  • Interacted with customers by phone, email, or in-person to provide information.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Answered multi-line phone system and enthusiastically greeted callers.
  • Directed incoming calls to internal personnel and departments, routing to best-qualified department.
  • Maintained clean reception area to promote positive, professional environment for clients.
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Routed business correspondence, documents, and messages to correct departments and staff members.
  • Restocked supplies and submitted purchase orders to maintain stock levels.
  • Identified visitors' needs to offer solutions and information.
  • Provided clerical support, addressing routine, and special requirements.
  • Increased productivity by cleaning and organizing supplies.
  • Screened visitors and issued badges to maintain safety and security.

Front Office Receptionist/Medical Assistant

AltaMed Medical Group
01.2006 - 01.2007
  • Responsible for processing patients using MegaWest computer system, collect co-pay's, collect payments from cash patients, verify insurance (HMO'S
  • PPO'S, EPO'S, POS, Medicare) and Medi-Cal
  • Answer phones and direct them to the correct department and schedule and confirm appointments
  • Assist in the OB/GYN/Women's Health Department with Prenatal & Family Planning
  • Counseling
  • Also included in my duties was to open and close clinic and assist in the Medical Records Department
  • Back office duties included but not limited to: rooming patients, vital signs, venipuncture, immunizations, pregnancy tests, urinalysis, translate, and assist doctors.
  • Registered new patients and updated existing patient demographics by collecting detailed patient information.
  • Protected patients' rights by maintaining confidentiality of medical, personal and financial information.
  • Facilitated patient flow by notifying provider of patients' arrival, being aware of delays and communicating with patients and clinical staff.
  • Assessed calls and inquiries to prioritize services based on medical emergencies.
  • Posted payments and charges to patient accounts and participated in billing processes.
  • Verified patient information by interviewing patient, recording medical history and confirming purpose of visit.
  • Collected deductibles and copays to post money to patient accounts.
  • Kept medical office supplies adequately stocked by anticipating inventory needs, placing orders and monitoring office equipment.
  • Optimized patients' satisfaction, provider time and treatment room utilization by scheduling appointments in person or by telephone.
  • Comforted patients by anticipating patients' anxieties, answering patients' questions and maintaining reception area.
  • Kept equipment operating by following operating instructions and troubleshooting any problems.
  • Verified patient insurance coverage and collected required co-payments.
  • Performed medical records management, including filing, organizing and scanning documents.
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.

AmeriCorps Medical Assistant Intern

AltaMed Medical Group
01.2005 - 12.2005
  • Responsible for processing patients using MegaWest computer system, collect co-pay's, collect payments from cash patients, verify insurance (HMO'S
  • PPO'S, EPO'S, POS, Medicare) and Medi-Cal
  • Answer phones and direct them to the correct department and schedule and confirm appointments
  • Back office duties included but not limited to: rooming patients, vital signs, venipuncture, immunizations, pregnancy tests, urinalysis, translate, and assist doctors
  • Assist in the OB/GYN/Women's Health Department with Prenatal &
  • Family Planning Counseling.
  • Collected histories, vitals, and current complaints via patient interviews.
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Created and prepared patient charts accurately for clinics and medical professionals.
  • Welcomed patients and inquired about wellbeing since last treatment.
  • Verified confidentiality of patient information and data to alleviate potential data breaches.
  • Prepared exam and treatment rooms for patient visits, availing all necessary supplies and equipment.
  • Maintained clean and safe clinic environment to prevent injuries.
  • Communicated with patients and families to answer questions and provide reassurance.
  • Scheduled appointments and tests to coordinate patient care.
  • Sought feedback and guidance from supervisors to continuously improve performance.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Completed EKGs and other tests based on patient presentation in office.
  • Obtained and documented patient medical history, vital signs and current complaints at intake.
  • Assisted with medical research projects to apply and expand knowledge.
  • Participated in rounds and team meetings to observe medical decision-making and learn.

Education

GED -

Long Beach Adult School
Long Beach, CA
02.2013

Medical Assistant

United Education Institute
Huntington Park, CA
12.2004

Skills

  • Typing and Filing
  • Patient Callbacks
  • Organization and Time Management
  • Critical Thinking
  • Patient Database Maintenance
  • Electronic Medical Record
  • Office Coordination
  • Patient Reception Management
  • Referral Tracking
  • Answer Telephones
  • Patient Data Processing
  • Patient Scheduling
  • Referral Verification
  • Office Supplies and Inventory
  • Insurance Verification
  • Payment Scheduling and Collection
  • CPR Certified
  • Appointment Scheduling
  • Patient Eligibility Requirements
  • HIPAA Guidelines
  • EMR Systems
  • Reminder Calls
  • Petty Cash Management
  • Co-Payment Collection
  • EHR Software
  • Call Transfers
  • Front Desk Operations
  • Patient Relations

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Bakery Clerk

Whole Foods
05.2022 - 01.2023

Medical Assistant Receptionist

PIH Health- Dermatology/Plastic Surgery
01.2016 - 06.2020

Front Office Representative/Medical Assistant

PIH Health Cardiology
02.2011 - 01.2016

Medical Assistant Receptionist

AltaMed Medical Group
05.2007 - 02.2011

Front Office Receptionist

JWCH Institute
02.2007 - 09.2007

Front Office Receptionist/Medical Assistant

AltaMed Medical Group
01.2006 - 01.2007

AmeriCorps Medical Assistant Intern

AltaMed Medical Group
01.2005 - 12.2005

GED -

Long Beach Adult School

Medical Assistant

United Education Institute

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Viridiana RodriguezFront Office Medical Assistant