VIRIDIANA RODRIGUEZ-HERNANDEZ
Denver,CO
Summary
Customer Service Representative who maintains a high level of professionalism, patience and efficiency to minimize customer dissatisfaction and increase customer loyalty. Skilled and committed to ensure accuracy on tasks asked to perform as well as speed. Able to work in a fast paced environment.
Professional paraprofessional with solid foundation in educational support and classroom management. Experience in aiding teachers with instructional tasks and maintaining positive learning atmosphere. Reliable team player focused on adapting to changing needs and achieving results through effective communication and collaboration.
Overview
16
16
years of professional experience
Work History
ELA S PARAPROFESSIONAL
Denver Public Schools
11.2017 - Current
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Improved classroom management by assisting teachers with behavioral interventions and monitoring student progress.
- Supervised students during non-instructional periods such as lunch, recess, or field trips, ensuring safety at all times.
- Fostered a positive learning environment by establishing strong rapport with students, parents, and faculty members.
- Enhanced student support by delivering one-on-one and small group assistance in various subjects.
- Implemented behavior management techniques effectively to maintain a structured learning environment conducive to student success.
- Promoted a respectful classroom culture by modeling appropriate behavior and reinforcing positive interactions among peers.
- Kept classrooms clean, neat, and properly sanitized for student health and classroom efficiency.
- Prepared instruction materials, constructed bulletin boards, and set up work areas.
- Assisted in the administration of standardized testing, ensuring accurate assessment of student performance levels.
Skiptracer
EOS-CCA
01.2014 - 06.2014
- Verified that information in the computer system was up-to-date and accurate. Compiled statistical information for special reports. Verified and logged in deadlines for responding to daily inquiries. Developed and created a more effective filing system to accelerate paperwork processing. Processed summons, subpoenas, appeals and motions. Drafted legal papers including complaints, summons and interrogatories. Completed case research via LexisNexis and Westlaw databases. Collected data to prepare and draft settlement packages for clients. Acted as the point of contact for all incoming co-counsel requests. Directed incoming calls to appropriate staff members. Used computer databases, credit reports, tax and legal filings to locate persons and compile information for investigations.
PRO CASHIER
The Home Depot
06.2011 - 10.2013
- Processed an average of 250 transactions each day in a timely manner. Answered customers' questions and addressed problems and complaints in person and via phone. Helped customers select products that best fit their personal needs. Offered exceptional customer service to differentiate and promote the company brand. Educated customers on product and service offerings. Kept the showroom clean and maintained neat, orderly product displays. Collaborated with customer service team members to give exceptional service throughout the entire shopping and purchasing experience. Balanced the needs of multiple customers simultaneously in a fast-paced retail environment. Processed all sales transactions accurately and in a timely fashion. Unloaded trucks, stocked shelves and carried merchandise out on the floor for customers. Computed sales prices, total purchases and processed payments.
Receptionist
SDDS
06.2010 - 10.2010
- TEMPORARY JOB
- Using a computer took care of viewing contractors route to ensure phone book delivery was completed correctly using laptop to GPS contractors routes Fill out payroll paperwork for contractors to be paid
cashier
Jack in the box
06.2009 - 10.2009
- Receive payments by cash, check, credit cards, vouchers, or automatic debits issue receipts refunds credits or change due to customers assist customers by providing information and resolving their complaints
Education
High School Diploma -
Montbello High School
Denver, CO05-2010
Skills
- High customer service standards
- Strong problem solving ability
- Troubleshooting skills
- Proficient with Microsoft office
- Able to multitask
- Time management
- Resourceful
- Strong interpersonal skills
- Behavior management
- Effective communication
- Helping students with special needs
- Small group and individual assistance
- Teacher support
- Relationship building
- Emotional support
- Documentation
- Child development
- Multicultural awareness
- Student records management
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
ELA S PARAPROFESSIONAL
Denver Public Schools
11.2017 - Current
Skiptracer
EOS-CCA
01.2014 - 06.2014
PRO CASHIER
The Home Depot
06.2011 - 10.2013
Receptionist
SDDS
06.2010 - 10.2010
cashier
Jack in the box
06.2009 - 10.2009
High School Diploma -
Montbello High School
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