VIRIDIANA RORIGUEZ
Corona,N.Y
Summary
Acquire an opportunity in the housekeeping Management department. While applying past hotel skills and current hotel standards to achieve hotels needs and proving guest satisfaction.
Overview
8
8
years of professional experience
Work History
Housekeeping Manager
CitizenM Bowery
, NY
02.2022 - Current
- Obtain experience using Amadeus Property Management system and Stayplease system to Open and manage room cleanliness effectively
- Developed mathematical skills to adapt to a new system while cleaning 310 rooms on the daily basis
- Able to multitask in a fast pace environment, while foreseeing daily obstacles that might present during the workday
- Plan Daily Housekeeping boards and houseman Projects to keep up to Hotel brand standard and health sanitation regulations
- Work on Monthly Supply inventory and employee schedule
- Using GSG system and Reporting Engineering issues, while promoting guest satisfaction during check in.
- Explained goals and expectations required of trainees.
- Communicated guest service scores to drive improvement and higher guest satisfaction.
- Conducted regular meetings with housekeeping staff to discuss performance issues.
- Developed and implemented housekeeping policies and procedures to ensure efficient operations.
- Coached staff on strategies to enhance performance and improve customer relations.
- Checked inventory for required supplies and made lists for needed cleaning products.
- Resolved customer complaints in a timely manner.
- Collaborated with front desk to respond promptly to guest requests and promote positive experience.
- Monitored supply levels and requested new items to maintain completing daily cleaning tasks.
- Maintained accurate records of supplies and equipment inventory.
- Ordered cleaning supplies, linens, chemicals, amenities. as needed.
- Delegated tasks for completion, performed inspections and resolved housekeeping complaints promptly.
- Polished furniture and room accessories to keep all areas bright and fresh.
Assistant Manager
Innside new york nomad
07.2021 - 02.2022
- Acquire new skills and knowledge using an advance Opera system in a property with 313 rooms
- Maintain Hotel expectations on daily workday, while preparing for daily VIP arrivals
- Plan Daily Housekeeping Boards and Houseman projects
- Work on Monthly Department Inventory to provide excellent guest services
- Managed the training and development of employees with a focus and emphasis toward maximum employee satisfaction ,productivity and guest satisfaction
- Supervised and inspected daily cleaning of guest rooms ,public areas and back of the house
- Ensure compliance with accident & loss prevention programs and COVID health sanitation standards
- Responsible for scheduling and monitoring productivity and payroll.
Housekeeping Manager
Hotel Indigo brooklyn
04.2019 - 03.2020
- Participated in daily department meetings to maintained hotels Brand Standards
- Followed Quore App to improve hotels Operations of all departments
- Coordinate activities with other departments to ensure services are provided in an efficient and timely manner
- Planned and Prepared Employees work Schedules based on a forecasted occupancy system
- Investigate guest Complains and take corrective action immediately
- Instruct staff in work policies, procedures and the use of maintenance equipment
- Evaluate Employee’s performance quarterly
- Supervise Laundry services in house and 3rd party accordingly to IHG brand standard.
room inspector
aloft brooklyn
03.2019 - 04.2019
- Learned to Operate GALAXY LIGHTSPEED, Monitored and assign floor sections to Housekeepers
- Detailed Inspections of all room’s statues monitored on the daily basics
- Assist in all departments based on hotels occupancy statues
- Ensure proper time management by teams for daily tasks
- Coordinated with team and building managers to deliver efficient service and minimize disruptions.
Room INSPECTOR
hotel indigo brooklyn
03.2018 - 03.2019
- Managed 128 rooms through the use of OPERA PMS system
- Advice mangers, guest services statues of rooms for occupancy
- Kept an updated lost and found log system
- Walked hotel property in & out to guaranteed protocols are being followed
- Managed Emails and calls on a timely manner
- Experienced hands-on Quality Assurance Inspection meeting IHG brand standards.
housekeeper
fairfield inn by marriot
11.2015 - 03.2018
- Started as a housekeeper by following hotels standard protocols
- Filled in as Breakfast attendant, prepared eggs, waffle mix, fruits etc
- Checked Vacant rooms regularly to verify cleanliness and freshness
- Consistently maintaining the highest levels of Housekeeping Standards on daily property walks
- Daily room inspections, using FOSSE Hotel Management
- Deep clean rooms for yearly QUALITY ASSURANCE INSPECTION
- Attended Laundry, folding, Spot cleaning guest dirty terry
- Kept Inventory to send out linens to the 3rd party.
Education
High school diploma -
arts and business high school
06.2011
Skills
- Fast pace learner
- Time Management efficient
- Employee training knowledgeable (Housemen Room Attendant Laundry Breakfast Attendant Guest Services)
- Skilled Using Opera system
- Quality Assurance experienced IHG/ Marriot
- Problem Solving skills in any given situation
- Bilingual English/Spanish speaker
- Skilled in Amadeus cloud property management
- Skilled using FOSSE hospitality system
References
- Hotel indigo brooklyn, 229 duffield st, ny 11201, Ivonna Stead, (917)943-0984
- Fairfield inn by marriot, 52-34 van dam st., Sophie davenport, (646)316-2223
Timeline
Housekeeping Manager
CitizenM Bowery
02.2022 - Current
Assistant Manager
Innside new york nomad
07.2021 - 02.2022
Housekeeping Manager
Hotel Indigo brooklyn
04.2019 - 03.2020
room inspector
aloft brooklyn
03.2019 - 04.2019
Room INSPECTOR
hotel indigo brooklyn
03.2018 - 03.2019
housekeeper
fairfield inn by marriot
11.2015 - 03.2018
High school diploma -
arts and business high school
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