Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Viridiana Tovar Rios

2100 Maple St. Santa Ana,CA

Summary

Focused Front/Back Office Medical Assistant with advanced knowledge of administrative and clinical procedures. Supports efficient patient flows by keeping rooms ready, charts prepared and problems handled. Skilled in completing in-office tests and routine blood draws.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Front/Back Office Medical Assistant

Hoag Memorial Hospital Presbyterian
Newport Beach , CA
2019.04 - Current
  • Kept medical office supplies adequately stocked by anticipating inventory needs, placing orders and monitoring office equipment.
  • Optimized patients' satisfaction, provider time and treatment room utilization by scheduling appointments in person or by telephone.
  • Assessed calls and inquiries to prioritize services based on medical emergencies.
  • Posted payments and charges to patient accounts and participated in billing processes.
  • Collected deductibles and copays to post money to patient accounts.
  • Registered new patients and updated existing patient demographics by collecting detailed patient information.
  • Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.
  • Called and faxed pharmacies to submit prescriptions and refills.
  • Provided medical billing and coding duties.
  • Submitted insurance claims and updated patients' insurance information.
  • Submitted patient statements and medical billing to insurance companies.
  • Protected patients' rights by maintaining confidentiality of medical, personal and financial information.
  • Scheduled surgeries by making arrangements with surgical centers and prepared charts and consent forms.
  • Promoted office efficiency, coordinating charts, completing insurance forms and helping patients with diverse needs.
  • Documented vital signs and health history for patients in clinic and hospital environments.
  • Maintained vendor spreadsheet with contact information for easy use by administrative and clinical staff.
  • Completed routine in-office laboratory tests such as checking patients' blood glucose or hemoglobin levels after basic finger sticks.
  • Helped with phlebotomy work by drawing blood for tests and giving common injections for immunization and treatment.
  • Placed laboratory tests and scan results in EMR for provider review.
  • Transmitted paperwork between providers and insurance companies to facilitate billing.
  • Cross-trained in front-office procedures to back up reception staff.
  • Triaged patients in-person and via telephone to help optimize clinical resources.
  • Ordered prescription refills on behalf of existing office patients.
  • Assisted office manager with tracking inventory and restocking examination rooms and stations.
  • Assisted with routine checks and diagnostic testing by collecting and processing specimens.
  • Taught patients about medications, procedures and care plan instructions.
  • Directed patients to exam rooms, fielded questions and prepared for physician examinations.

Medical Assistant

St. Joseph Heritage
Yorba Linda , CA
2018.08 - 2019.04
  • Float Medical Assistant
  • Was Flexible and went to any department that needed help
  • Prepared initial patient charts for admission.
  • Scheduled appointments, registered patients and distributed sample pharmaceuticals as prescribed.
  • Obtained all prescribed laboratory testing.
  • Compiled necessary documents for surgical billing packages.
  • Assisted with routine checks and diagnostic testing by collecting and processing specimens.
  • Directed patients to exam rooms, fielded questions and prepared for physician examinations.
  • Obtained client medical history, medication information, symptoms and allergies.
  • Called and faxed pharmacies to submit prescriptions and refills.
  • Tested and recorded blood glucose levels.
  • Obtained pre- and post-treatment vital signs and weight.
  • Sanitized, restocked and organized exam rooms and medical equipment.
  • Performed clerical duties, such as word processing, data entry, answering phones and filing.
  • Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.
  • Collected and documented patient medical information such as blood pressure and weight.

Medical Assistant

Obria Medical Clinic
Orange , CA
2011.03 - 2018.08
  • Scheduled patient appointments and placed reminder calls to deliver exceptional customer experience.
  • Documented patient medical information, case histories and insurance details to facilitate smooth appointments and payment processing.
  • Organized patient files and streamlined operations to improve efficiency.
  • Provided educational documents and pamphlets to patients.
  • Audited customer files to verify medical necessity and satisfaction of coverage criteria.
  • Verified insurance coverage to prepare for upcoming patient appointments.
  • Completed and filed financial documentation for accounting purposes.
  • Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.
  • Called patients to confirm scheduled appointments day in advance.
  • Managed financial documentations such as expense reports and invoices.
  • Supported providers in outpatient medical office through coordinating administrative operations.
  • Maintained current and accurate medical records for patients.
  • Contacted patients regarding unpaid and underpaid accounts to resolve issues.
  • Organized paperwork such as charts and reports for office and patient needs.
  • Directed patients to exam rooms, fielded questions and prepared for physician examinations.
  • Assisted with routine checks and diagnostic testing by collecting and processing specimens.
  • Created new patient charts and scanned documentation before and after appointments into EHR system.
  • Promoted office efficiency, coordinating charts, completing insurance forms and helping patients with diverse needs.
  • Completed routine in-office laboratory tests such as checking patients' blood glucose or hemoglobin levels after basic finger sticks.
  • Helped with phlebotomy work by drawing blood for tests and giving common injections for immunization and treatment.
  • Transmitted paperwork between providers and insurance companies to facilitate billing.
  • Cross-trained in front-office procedures to back up reception staff.
  • Triaged patients in-person and via telephone to help optimize clinical resources.
  • Taught patients about medications, procedures and care plan instructions.
  • Collected and documented patient medical information such as blood pressure and weight.

Education

Medical Assistant Certification

Taller San Jose
Santa Ana, CA
08.2010

High School Diploma -

Santa Ana High School
Santa Ana, CA
06.2002

Skills

  • Decision Making
  • Operating EKG Equipment
  • Clinical and Operational Judgement
  • Appointment Scheduling
  • Multi-line Telephone System Operation
  • Multitasking and Prioritization
  • Medication Administration
  • Treatment Room Preparation
  • Clear Communication
  • Critical Thinking
  • Time Management
  • Check-In and Check-Out Procedures
  • Updating Medical Records
  • Completing Insurance Forms
  • Microsoft Office
  • Flexibility and Adaptability
  • Data Entry
  • Willingness to Learn
  • Payment Processing
  • Vitals Collection and Documentation
  • Sanitizing and Cleaning
  • Electronic Charting
  • Venipuncture Expertise
  • Patient Chart Tracking
  • Standards Compliance

Certification

  • Medical Assistant
  • BLS- Expiration Date of 08/23

Timeline

Front/Back Office Medical Assistant

Hoag Memorial Hospital Presbyterian
2019.04 - Current

Medical Assistant

St. Joseph Heritage
2018.08 - 2019.04

Medical Assistant

Obria Medical Clinic
2011.03 - 2018.08

Medical Assistant Certification

Taller San Jose

High School Diploma -

Santa Ana High School
  • Medical Assistant
  • BLS- Expiration Date of 08/23
Viridiana Tovar Rios