Viridiana Tovar Rios
2100 Maple St. Santa Ana,CA
Summary
Focused Front/Back Office Medical Assistant with advanced knowledge of administrative and clinical procedures. Supports efficient patient flows by keeping rooms ready, charts prepared and problems handled. Skilled in completing in-office tests and routine blood draws.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Front/Back Office Medical Assistant
Hoag Memorial Hospital Presbyterian
Newport Beach, CA
04.2019 - Current
- Kept medical office supplies adequately stocked by anticipating inventory needs, placing orders and monitoring office equipment.
- Optimized patients' satisfaction, provider time and treatment room utilization by scheduling appointments in person or by telephone.
- Assessed calls and inquiries to prioritize services based on medical emergencies.
- Posted payments and charges to patient accounts and participated in billing processes.
- Collected deductibles and copays to post money to patient accounts.
- Registered new patients and updated existing patient demographics by collecting detailed patient information.
- Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.
- Called and faxed pharmacies to submit prescriptions and refills.
- Provided medical billing and coding duties.
- Submitted insurance claims and updated patients' insurance information.
- Submitted patient statements and medical billing to insurance companies.
- Protected patients' rights by maintaining confidentiality of medical, personal and financial information.
- Scheduled surgeries by making arrangements with surgical centers and prepared charts and consent forms.
- Promoted office efficiency, coordinating charts, completing insurance forms and helping patients with diverse needs.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Maintained vendor spreadsheet with contact information for easy use by administrative and clinical staff.
- Completed routine in-office laboratory tests such as checking patients' blood glucose or hemoglobin levels after basic finger sticks.
- Helped with phlebotomy work by drawing blood for tests and giving common injections for immunization and treatment.
- Placed laboratory tests and scan results in EMR for provider review.
- Transmitted paperwork between providers and insurance companies to facilitate billing.
- Cross-trained in front-office procedures to back up reception staff.
- Triaged patients in-person and via telephone to help optimize clinical resources.
- Ordered prescription refills on behalf of existing office patients.
- Assisted office manager with tracking inventory and restocking examination rooms and stations.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Taught patients about medications, procedures and care plan instructions.
- Directed patients to exam rooms, fielded questions and prepared for physician examinations.
Medical Assistant
St. Joseph Heritage
Yorba Linda, CA
08.2018 - 04.2019
- Float Medical Assistant
- Was Flexible and went to any department that needed help
- Prepared initial patient charts for admission.
- Scheduled appointments, registered patients and distributed sample pharmaceuticals as prescribed.
- Obtained all prescribed laboratory testing.
- Compiled necessary documents for surgical billing packages.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Directed patients to exam rooms, fielded questions and prepared for physician examinations.
- Obtained client medical history, medication information, symptoms and allergies.
- Called and faxed pharmacies to submit prescriptions and refills.
- Tested and recorded blood glucose levels.
- Obtained pre- and post-treatment vital signs and weight.
- Sanitized, restocked and organized exam rooms and medical equipment.
- Performed clerical duties, such as word processing, data entry, answering phones and filing.
- Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.
- Collected and documented patient medical information such as blood pressure and weight.
Medical Assistant
Obria Medical Clinic
Orange, CA
03.2011 - 08.2018
- Scheduled patient appointments and placed reminder calls to deliver exceptional customer experience.
- Documented patient medical information, case histories and insurance details to facilitate smooth appointments and payment processing.
- Organized patient files and streamlined operations to improve efficiency.
- Provided educational documents and pamphlets to patients.
- Audited customer files to verify medical necessity and satisfaction of coverage criteria.
- Verified insurance coverage to prepare for upcoming patient appointments.
- Completed and filed financial documentation for accounting purposes.
- Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.
- Called patients to confirm scheduled appointments day in advance.
- Managed financial documentations such as expense reports and invoices.
- Supported providers in outpatient medical office through coordinating administrative operations.
- Maintained current and accurate medical records for patients.
- Contacted patients regarding unpaid and underpaid accounts to resolve issues.
- Organized paperwork such as charts and reports for office and patient needs.
- Directed patients to exam rooms, fielded questions and prepared for physician examinations.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Created new patient charts and scanned documentation before and after appointments into EHR system.
- Promoted office efficiency, coordinating charts, completing insurance forms and helping patients with diverse needs.
- Completed routine in-office laboratory tests such as checking patients' blood glucose or hemoglobin levels after basic finger sticks.
- Helped with phlebotomy work by drawing blood for tests and giving common injections for immunization and treatment.
- Transmitted paperwork between providers and insurance companies to facilitate billing.
- Cross-trained in front-office procedures to back up reception staff.
- Triaged patients in-person and via telephone to help optimize clinical resources.
- Taught patients about medications, procedures and care plan instructions.
- Collected and documented patient medical information such as blood pressure and weight.
Education
Medical Assistant Certification
Taller San Jose
Santa Ana, CA08.2010
High School Diploma -
Santa Ana High School
Santa Ana, CA06.2002
Skills
- Decision Making
- Operating EKG Equipment
- Clinical and Operational Judgement
- Appointment Scheduling
- Multi-line Telephone System Operation
- Multitasking and Prioritization
- Medication Administration
- Treatment Room Preparation
- Clear Communication
- Critical Thinking
- Time Management
- Check-In and Check-Out Procedures
- Updating Medical Records
- Completing Insurance Forms
- Microsoft Office
- Flexibility and Adaptability
- Data Entry
- Willingness to Learn
- Payment Processing
- Vitals Collection and Documentation
- Sanitizing and Cleaning
- Electronic Charting
- Venipuncture Expertise
- Patient Chart Tracking
- Standards Compliance
Certification
- Medical Assistant
- BLS- Expiration Date of 08/23
Languages
Spanish
Full Professional
Timeline
Front/Back Office Medical Assistant
Hoag Memorial Hospital Presbyterian
04.2019 - Current
Medical Assistant
St. Joseph Heritage
08.2018 - 04.2019
Medical Assistant
Obria Medical Clinic
03.2011 - 08.2018
Medical Assistant Certification
Taller San Jose
High School Diploma -
Santa Ana High School
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