Hi, I’m
Viridiana Verdi
Summary
Experienced Implementation Specialist with 7 years in the tech industry. Skilled in developing process flows, customer relations, and problem-solving. Proven track record of success in successfully deploying new clients.
Overview
7
years of professional experience
Work History
Uber for BusinessMéxico
Implementation Lead
04.2021 - 12.2023
Job overview
- Orchestrated full-cycle onboarding for mid-market and enterprise clients in Mexico and LatAm market, aligning business goals, success metrics, and technical requirements to drive adoption and retention.
- Developed strategic implementation plans for new products, aligning with customer operations to enhance adoption.
- Created detailed account plans that drove prioritization of initiatives linked to retention and ROI.
- Collaborated with Account Executives and cross-functional teams to ensure seamless project launches and client satisfaction.
- Provided advisory support during critical rollouts, effectively managing risks and operational challenges.
- Analyzed client feedback and delivered personalized training, driving deeper product usage and customer engagement.
Uber EatsMéxico
Regional Sr Onboarding Specialist
04.2020 - 04.2021
Job overview
- Optimized onboarding procedures for LatAm restaurants to enhance efficiency.
- Developed comprehensive training processes and materials for onboarding initiatives.
- Oversaw restaurant flow, ensuring priority onboarding for LatAm locations.
- Directed daily operations of 6-person team across Mexico, Costa Rica, and Brazil.
Uber EatsMéxico
Onboarding Specialist Supervisor
03.2018 - 04.2020
Job overview
- Managed team of 20 onboarding specialists, integrating over 5,000 new clients in Mexico.
- Oversaw restaurant onboarding process, providing support during first 60 days on platform.
- Streamlined processes for restaurants in early life cycle, enhancing operational efficiency.
- Developed and delivered training sessions, enhancing job performance by 25%.
- Directed creation and implementation of digital training programs and learning materials for restaurants.(SMB-MM-ENT)
- Led communication strategies for restaurants, facilitating clear information flow internally and externally.
Uber EatsMéxico
Onboarding Specialist
07.2017 - 02.2018
Job overview
- Onboarded over 1,000 restaurants onto Uber Eats platform efficiently. Including, existing, new cities and expansions.
- Liaised between customers and internal teams to streamline onboarding process.
- Resolved customer inquiries and concerns to enhance onboarding experience.
- Coordinated client onboarding via direct communication through phone and email.
- Proposed effective solutions and strategies to address business challenges.
Education
Universidad Del Valle De PueblaMéxico, City
Master from Business Management
07.2017
Skills
- Training and development
- Project management
- Leadership skills
- Stakeholder engagement
- Customer service excellence
- Data management strategies
- Problem solving
- Business process optimization
- CRM systems expertise
- Google Analytics proficiency
- Effective communication
References
Alejandra Espinosa - Country Manager, Uber for Business
Contact: alejandrae@uber.com +52 56 30 20 20 00
Samanta Luna - B2B Marketing Manager MX & LatAm, Uber for Business
Contact: samanta.luna@uber.com +52 55 43 86 37 15
Esli Corona - Customer Success Manager, Salesforce
Contact: ecorona@salesforce.com +52 81 10 81 51 67
Websites
Languages
Spanish
Proficient (C2)
C2
English
Advanced (C1)
C1
Hobbies and Interests
- Cooking
- Sports
- Travel
- Rowing
- Photography
- Music
Timeline
Implementation Lead
Uber for Business
04.2021 - 12.2023
Regional Sr Onboarding Specialist
Uber Eats
04.2020 - 04.2021
Onboarding Specialist Supervisor
Uber Eats
03.2018 - 04.2020
Onboarding Specialist
Uber Eats
07.2017 - 02.2018
Universidad Del Valle De Puebla
Master from Business Management