Viridiana E. Ibarra Leija
Tulsa
Summary
Dynamic and results-oriented professional with over 5 years of experience in sales, customer service, and property management. Proven track record as a Leasing Consultant includes effectively managing client relationships and driving occupancy rates in competitive markets. Expertise in sales strategies and online engagement developed over two years as a Sales Specialist and Online Sales Agent, where targeted outreach and personalized customer experiences significantly increased revenue. Strong interpersonal skills, cultivated during two years as a Front Desk Agent in an upscale hotel, enhance guest satisfaction through exceptional service and meticulous attention to detail. A commitment to collaboration and problem-solving drives the achievement of business objectives.
Overview
6
6
years of professional experience
Work History
Leasing Consultant
Atlas Property Management
07.2025 - Current
- Facilitated seamless leasing processes by effectively communicating property features to prospective tenants.
- Enhanced tenant satisfaction through attentive customer service and prompt resolution of inquiries.
- Streamlined lease documentation, ensuring accuracy and compliance with local regulations and standards.
- Coordinated property tours, showcasing amenities and fostering positive impressions among potential renters.
- Developed strong relationships with residents, contributing to a welcoming community atmosphere.
- Conducted market research to identify competitive rental rates, informing pricing strategies for units.
- Implemented follow-up strategies with leads, increasing conversion rates for rental applications.
- Assisted in organizing community events to enhance resident engagement and promote a sense of belonging.
Leasing Consultant
Gold Wynn
10.2024 - 07.2025
- Summary of Skills:
- - Communication: Proficient in verbal and written communication; skilled in crafting professional correspondence, and following up with prospects effectively.
- - Active Listening: Demonstrated ability to understand and prioritize the needs of prospects through attentive listening.
- - Sales and Persuasion: Experienced in marketing properties, and successfully closing sales.
- - Customer Service & Relationship Management: Strong customer-centric mindset with a friendly and professional demeanor; adept at building rapport with residents to foster referrals and retention.
- - Empathy: Capable of understanding and addressing tenant concerns, ensuring that their needs are met.
- - Organizational Skills: Excellent time management abilities, with a track record of managing multiple tasks, and meeting deadlines in fast-paced environments.
- - Attention to Detail: Meticulous in handling paperwork, leases, and various administrative tasks, ensuring accuracy and compliance.
Front Desk Agent
SJS Hospitality
10.2024 - Current
- - Greet guests, and manage reservations, ensuring a smooth check-in and check-out process.
- - Handle guest inquiries and requests, providing personalized assistance to enhance their experience.
- - Maintain accurate folio accounts by managing charges, cancellations, and adjustments.
- - Coordinate with various departments to facilitate guest services, and prepare meeting rooms for events.
- - Conduct inventory management for the breakfast and sweet shop areas, ensuring compliance with health department standards.
- - Drive sales and enroll guests in the membership program while consistently delivering high-quality customer service.
Sales Specialist and Online Sales Agent
Nissan
10.2023 - 10.2024
- - Communication Skills: Exceptional verbal and written abilities to explain product features, negotiate prices, and build rapport with customers, adapting communication styles to meet diverse needs.
- - Product Knowledge: A comprehensive understanding of the dealership's inventory and services, enabling accurate and relevant recommendations to customers.
- - Customer Service: Proficient in creating a welcoming environment, establishing trust, and ensuring a positive buying experience for customers.
- - Negotiation and Persuasion: Skilled in convincing customers of a vehicle's value, and effectively negotiating prices and terms to close deals.
- - Active Listening: Attentive to customer needs and concerns, ensuring a thorough understanding, to provide tailored solutions.
- - Technology Proficiency: Experienced with digital tools such as CRM systems, online inventory databases, and social media platforms, to enhance customer interactions and streamline processes.
- - Digital Communication: Capable of effectively communicating through various digital channels, ensuring clarity and engagement in all interactions.
Restaurant Manager
Juicy Seafood
01.2020 - 07.2023
- - Oversaw daily restaurant operations, ensuring excellent service delivery, and adherence to quality standards.
- - Managed a diverse team, performing various roles, including bartender, cashier, server, host, food runner, and dishwasher as needed.
- - Developed and implemented operational policies and procedures to enhance efficiency and customer satisfaction.
- - Trained and coached staff on service excellence, menu knowledge, and compliance with health regulations.
- - Fostered a positive dining environment through effective communication and conflict resolution.
Skills
- Customer relationship management
- Sales negotiation
- Active listening
- Property marketing
- Conflict resolution
- Time management
- Attention to detail
- Team leadership
- Operational efficiency
- Digital communication
- Inventory management
- Compliance adherence
- Training and development
Languages
Spanish
Native or Bilingual
Timeline
Leasing Consultant
Atlas Property Management
07.2025 - Current
Front Desk Agent
SJS Hospitality
10.2024 - Current
Leasing Consultant
Gold Wynn
10.2024 - 07.2025
Sales Specialist and Online Sales Agent
Nissan
10.2023 - 10.2024
Restaurant Manager
Juicy Seafood
01.2020 - 07.2023