Virlaysia Smith
Long Beach,CA
Summary
Hardworking and detail-oriented customer service professional with 8 years of experience in various roles. Proficient in providing exceptional customer service, ensuring safety and security, and supporting students with autism spectrum disorder. Possess a strong background in classroom management, conflict resolution, and behavior intervention. Skilled in surveillance, first aid, and documentation review.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Paraprofessional
The Stepping Stones Group
11.2024 - Current
- Provided support to classroom teacher by assisting with lesson preparation and implementation
- Assisted in the supervision of students during recess, lunchtime, and field trips
- Assisted in maintaining a safe and organized classroom environment
- Supported students in developing social skills through modeling appropriate behaviors and conflict resolution techniques
- Served as a positive role model for students, promoting respect, empathy, and inclusivity
Behavior Technician
LEARN Behavioral
09.2023 - 01.2024
- Implemented behavior intervention plans for individuals with autism spectrum disorder, focusing on skill development and behavior reduction
- Collected and analyzed data to track progress and make data-driven decisions for treatment planning
- Provided direct one-on-one therapy sessions to clients, implementing evidence-based strategies and techniques
Rover Security Officer
Allied Universal
03.2023 - 12.2023
- Watch for suspicious activity
- Relieve each tower for breaks
- Ensure all intercoms work
Security Officer
Securitas
09.2022 - 03.2023
- Improved overall security by conducting regular patrols and monitoring surveillance systems.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
Security Officer
Securitas
06.2022 - 09.2022
- Monitor cars downstairs at airport
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Checked and verified photo identification prior to granting facility access.
Lakewood mall security officer
Allied Universal
03.2022 - 05.2022
- Decreased instances of theft, vandalism, and trespassing through diligent observation and reporting suspicious activities.
- Improved overall security by conducting regular patrols and monitoring surveillance systems.
- Watch out for transients/trespassing
Front Desk Concierge officer
Allied Universal
07.2021 - 12.2021
- Provided exceptional customer service and ensured the safety and security of all guests as a concierge security officer
- Monitored surveillance cameras and conducted regular patrols to identify any potential security risks or suspicious activities
- Collaborated with local law enforcement agencies when necessary to address security concerns or incidents on the property
Recreation Leader
City of Lynwood, CA
04.2019 - 07.2021
- Utilized a variety of recreational activities such as arts and crafts, sports, music therapy, and outdoor adventures to enhance patient engagement and enjoyment
- Ensured the safety of guests by enforcing rules and regulations during recreational activities
- Demonstrated strong communication skills by effectively explaining activity guidelines to guests of all ages
OGP Associate
Walmart
01.2021 - 05.2021
- Provided exceptional customer service by promptly addressing inquiries, resolving issues, and ensuring customer satisfaction
- Collaborated with the sales team to identify upselling opportunities during interactions with customers, contributing to an increase in average order value by XX%
- Collaborated with cross-functional teams to escalate complex issues and provide timely resolutions for customers
Sales Associate
Lakewood Mall
01.2019 - 04.2019
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Built relationships with customers to encourage repeat business.
- Prepared merchandise for sales floor by pricing or tagging.
Fire Core
Pacific Gateway
07.2018 - 09.2018
- Learn how to put out fires
- Receive CPR/First AID card
- Work in groups to achieve daily assignments
- Conducted thorough pre-drilling assessments to identify potential hazards or obstacles for timely project completion.
Education
No Degree - Early Childhood Education And Care
Cerritos College
Norwalk, CADiploma -
Educational Partnership High School
06.2019
Skills
- Experience with Children K-12
- Supervising student activities
- Organizational Skills
- Leadership
- Customer service
- Working with people with autism
- Computer skills
- Behavior management
- Conflict management
- Communication skills
- Report writing
- CPR and first aid
- CCTV
- Caregiving
- Front desk
- Fair Housing regulations
- Effective communication
Certification
- Security Guard License, 07/01/23, 07/31/25
- First Aid Certification
- CPI Certification, 10/01/23, 10/31/24
- CPR Certification, 10/01/23, 10/31/25
Timeline
Paraprofessional
The Stepping Stones Group
11.2024 - Current
Behavior Technician
LEARN Behavioral
09.2023 - 01.2024
Rover Security Officer
Allied Universal
03.2023 - 12.2023
Security Officer
Securitas
09.2022 - 03.2023
Security Officer
Securitas
06.2022 - 09.2022
Lakewood mall security officer
Allied Universal
03.2022 - 05.2022
Front Desk Concierge officer
Allied Universal
07.2021 - 12.2021
OGP Associate
Walmart
01.2021 - 05.2021
Recreation Leader
City of Lynwood, CA
04.2019 - 07.2021
Sales Associate
Lakewood Mall
01.2019 - 04.2019
Fire Core
Pacific Gateway
07.2018 - 09.2018
No Degree - Early Childhood Education And Care
Cerritos College
Diploma -
Educational Partnership High School
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