Virmara Landfair
Green Cove Springs,FL
Summary
Proven administrative expert from the Military Museum of North Florida, adept in office management and customer service. Excelled in streamlining operations, enhancing team productivity by over 30%, and fostering professional relationships. Skilled in data entry and professional communication, demonstrating a strong ability to improve efficiency and client satisfaction. Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments. Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
24
24
years of professional experience
Work History
Administrative Assistant
Military Museum Of North Florida
01.2016 - Current
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Scheduled office meetings and client appointments for staff teams.
- Executed record filing system to improve document organization and management.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Coordinated and scheduled meetings and conference calls to optimize scheduling of senior staff.
- Enhanced office efficiency by streamlining administrative processes and implementing organizational systems.
- Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.
- Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.
- Collaborated on special projects as assigned by leadership, contributing research findings or coordinating event logistics as needed for success.
- Streamlined invoice processing procedures to ensure timely payment of vendors while minimizing errors in financial records.
- Developed strategies to streamline and improve office procedures.
- Boosted team productivity by managing communication channels and ensuring timely responses to inquiries.
- Managed expense reports for executive staff members, ensuring accurate documentation of spending for budgeting purposes.
- Managed department budgets and generated financial reports for management review.
- Developed comprehensive reports for management by collecting data from various sources, analyzing trends, and presenting actionable insights.
- Negotiated contracts with vendors and suppliers for office supplies, equipment and services.
- Contributed to cost reduction efforts by identifying opportunities for process improvements and negotiating vendor contracts.
- Managed filing system, entered data and completed other clerical tasks.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Assisted coworkers and staff members with special tasks on daily basis.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Continually sought methods for improving daily operations, communications with clients, recordkeeping, and data entry for increased efficiency.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
- Volunteered to help with special projects of varying degrees of complexity.
- Liaised between clients and vendors and maintained effective lines of communication.
- Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
- Facilitated timely delivery of special projects to meet organizational and departmental objectives.
- Supported company leaders by managing budgets, scheduling appointments and organizing itinerary.
- Performed research to collect and record industry data.
- Increased office participation in special events by creating newsletter with detailed calendars and other office updates.
- Surpassed team goals by partnering with colleagues to implement best practices and protocols.
Cashier
Home Depot
01.2008 - 02.2011
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Storekeeper
United States Navy(Enlisted)
03.2000 - 12.2004
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Received product shipments and organized in stockroom storage area.
- Improved inventory accuracy by conducting regular stock checks and maintaining updated records.
- Minimized losses due to spoilage or damage by implementing proper handling techniques and storage conditions for goods.
- Stocked storerooms and adjusted minimum and maximum par levels in automated inventory system.
- Monitored merchandise on shelves and in storage using inventory control system.
- Maintained a safe working environment with strict adherence to safety protocols and guidelines.
- Communicated with vendors to discuss order discrepancies, and returned damaged merchandise or incorrect orders.
- Enhanced store organization by implementing effective storage solutions and space utilization techniques.
- Ordered goods from various vendors to maintain store merchandise levels.
- Ensured timely order fulfillment for customer satisfaction through efficient processing of purchase requests and shipments.
- Welcomed customers to assist in selecting appropriate merchandise and products.
- Filled orders by gathering merchandise specified in requisitions.
- Corresponded with carrier representatives to make arrangements and provide instructions for shipment and delivery of orders.
- Utilized forklift or pallet truck to load, unload, transport and store goods.
- Communicated with carrier representatives, arranging for special deliveries and shipment receipts.
- Handled day-to-day shipping and receiving overseeing more than [Number] packages per day.
- Conducted research to address shipping errors and packaging mistakes.
- Supported reporting, accounting and recordkeeping staff with accurate updates regarding shipment information.
Education
No Degree - Certificate in Hospitality & Tourism Management
Florida Atlantic University
Boca Raton, FL04.2020
Bachelor of Arts - Psychobiology A A Minor in Education
University of North Florida
Jacksonville, FL06.2012
Associate of Arts - Psychology
St. Johns River State College
Palatka, FL12.2008
Skills
- Customer Service
- Data Entry
- Computer Skills
- Office Administration
- Administrative Support
- Time Management
- Customer and client relations
- Strong Problem Solver
- Professional Communication
- Documentation and Recordkeeping
- Dedicated Team Player
- Office Management
Timeline
Administrative Assistant
Military Museum Of North Florida
01.2016 - Current
Cashier
Home Depot
01.2008 - 02.2011
Storekeeper
United States Navy(Enlisted)
03.2000 - 12.2004
No Degree - Certificate in Hospitality & Tourism Management
Florida Atlantic University
Bachelor of Arts - Psychobiology A A Minor in Education
University of North Florida
Associate of Arts - Psychology
St. Johns River State College
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