Summary
Overview
Work history
Education
Skills
Languages
Timeline
Generic

VIRNIA GARCIA

Midlothian,VA

Summary

Detail-orientated, driven, and knowledgeable professional advanced in customer service and long-term customer management. A strong work ethic, attention to detail, and commitment to success have led to the delivery of timely information to leadership to maximize business results and drive growth.

Overview

4
4
years of professional experience
2
2
years of post-secondary education

Work history

Assistant Manager

Eight Club
London, England
01.2023 - 06.2023


  • Increased revenue by 255% through operation optimization, merchandising strategies and targeted promotions.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.

Receptionist

Eight Club
04.2022 - 12.2022
  • Increased member applications by 115% by providing dedicated customer service and outbound efforts.
  • Confirmed appointments, communicated with clients, and updated client records
  • Managed multiple tasks and met time-sensitive deadlines
  • Helped ensure that visitors had a positive first impression and provided knowledgeable assistance

Restaurant Supervisor

Cafe Route
London, England
05.2021 - 02.2022
  • Cross-sold products, increased revenue, and improved restaurant awareness.
  • Led motivated teams of front- and back-of-house staff, achieving high-quality standards and service
  • Effectively managed payroll and HR processes, including paperwork completion for new hires and terminations
  • Clearly and promptly communicated pertinent information to staff, maintaining knowledgeable service teams.

Kitchen Manager

Leon Restaurant
01.2019 - 01.2020
  • Provided support and training to staff to ensure performance met company standards
  • Developed daily individual team targets
  • Hired and managed all kitchen staff
  • Helped general management develop prices based on inventory costs and demand.

Education

Law

Universidad Jose Antonio Paez
San Diego, Venezuela
09.2016 - 03.2017

Marketing

University of Greenwich
London, ENG
09.2020 - 06.2022

Skills

  • Customer Complaint Resolution
  • Computer Proficiency
  • Customer Service-Oriented
  • Reliable and Punctual
  • Customer management
  • Efficient and proactive
  • Outstanding customer service
  • Hard-working
  • Willingness to learn
  • Effective relationship building
  • Advertising knowledge
  • Recruiting and Interviewing
  • Operations Management
  • Money Handling
  • Staff Training and Development
  • Customer Service

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Assistant Manager

Eight Club
01.2023 - 06.2023

Receptionist

Eight Club
04.2022 - 12.2022

Restaurant Supervisor

Cafe Route
05.2021 - 02.2022

Marketing

University of Greenwich
09.2020 - 06.2022

Kitchen Manager

Leon Restaurant
01.2019 - 01.2020

Law

Universidad Jose Antonio Paez
09.2016 - 03.2017

Similar Profiles

Create profile
VIRNIA GARCIA