Virtasia Thompson
Lakeland
Summary
Professional with strong track record in loan processing. Expertise in evaluating financial documents, ensuring compliance, and managing loan applications efficiently. Adept at collaborating with teams to meet deadlines and deliver results. Known for reliability, adaptability, and keen eye for detail. Strong organizational skills and customer-focused approach.
Overview
8
8
years of professional experience
Work History
Loan processor
Midflorida Credit Union
03.2022 - 12.2024
- Managed multiple loans simultaneously ensuring timely completion of each task assigned without compromising on compliance or quality standards.
- Ensured accuracy of client information, verifying data collected during the application process and updating records as needed.
- Arrange paper and electronic contracts for processing
- Prepare denied loan letters to be mailed
- Arranged completed indirect loans to be archived
- Facilitated communication with loan applicants, underwriters and loan officers to optimize process and maintain updated information.
Loan Clerk
Midflorida Credit Union
02.2021 - 03.2022
- Elevated client retention rates through proactive communication regarding updates on their loans'' status or necessary actions they need to take.
- Maintained confidentiality of sensitive customer information according to company policy and applicable laws or regulations.
- Process mail and payoff checks
- Answering incoming calls from members and dealerships
- Audit membership applications and loan documents
- Managed multiple priorities simultaneously while still meeting deadlines in a fast-paced work environment.
Teller
Midflorida Credit Union
11.2019 - 02.2021
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Assisted with shared branching transactions and wires
- Debit card replacements
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Provide exemplary customer service while assisting customers with any requested account inquiries
Sales Associate
Finish Line
03.2017 - 01.2020
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Engaged with customers to build rapport and loyalty.
- Solved customer challenges by offering relevant products and services.
Customer service staff
Sykes
06.2019 - 11.2019
- Developed rapport with customers through friendly communication, building trust in the brand and promoting loyalty.
- Resolved issues for improved customer relations, utilizing active listening and empathy during interactions.
- Responded to customer requests for products, services, and company information.
- Managed high call volume while maintaining a professional demeanor, ensuring timely assistance for all customers.
Education
Diploma -
Lake Gibson High School
Lakeland, Florida05.2013
Skills
- Customer service expert
- Time management
- Adaptive team player
- Exceptional communication skills
- Strong client relations
- Multi-tasking
- Creative problem solver
- Strong organizational skills
- Confidential
- Courteous demeanor
- Regulatory compliance
- Document review
References
Available upon request
Timeline
Loan processor
Midflorida Credit Union
03.2022 - 12.2024
Loan Clerk
Midflorida Credit Union
02.2021 - 03.2022
Teller
Midflorida Credit Union
11.2019 - 02.2021
Customer service staff
Sykes
06.2019 - 11.2019
Sales Associate
Finish Line
03.2017 - 01.2020
Diploma -
Lake Gibson High School
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