Summary
Overview
Work History
Education
Skills
Websites
Timeline
Generic

Lenore Torrence

Summary

Knowledgeable Virtual Assistant with solid foundation in customer service. Proven ability to resolve issues efficiently and maintain high customer satisfaction rates. Demonstrated expertise in communication and problem-solving.




Overview

3
3
years of professional experience

Work History

Virtual Assistant

Virtually Lenore
10.2024 - Current
  • Monitored 100's of emails, organized inboxes, and prioritized messages for thesupervisor.
  • Answered and screened calls to provide information, schedule appointments, and take detailed messages.
  • Facilitated smooth operations with proficient data entry and document management for various projects.
  • Maintained a well-organized database system for improved information accessibility in daily operations.
  • Maintained confidentiality of sensitive information while handling critical tasks such as contract review and document drafting.
  • Expedited operational efficiency with thorough database management ensuring accurate contact information for clients and partners.
  • Enhanced client satisfaction by efficiently managing appointments and schedules.

Customer Service Agent

Alight Solutions
08.2023 - 10.2023
  • Surpassed daily customer interaction goals, managing an average of 250 inquiries with efficiency and professionalism
  • Delivered exceptional customer service, characterized by a polite and patient demeanor, ensuring customer satisfaction and loyalty
  • Acquired comprehensive expertise in a portfolio of over 55 products, ensuring accurate and prompt resolution of service requests

Sales and Leasing Consultant

Barry Automotive
04.2023 - 05.2023
  • Delivered comprehensive presentations on product features and applications, resulting in improved customer decision-making and satisfaction
  • Increased sales by highlighting the advantages of optional equipment, contributing to informed customer purchases
  • Maintained company policy compliance and reduced risk by verifying identification before test drives

Customer Service and Support

Stanley Steemer
05.2022 - 07.2022
  • Resolved up to 50 customer inquiries per shift, upholding a 98% compliance with response time standards
  • Provided personalized product recommendations that enhanced customer satisfaction and engagement
  • Delivered comprehensive training to new hires on company policies, operational procedures, and system navigation, ensuring efficient team integration

Data Center Technician

TEKsystems
04.2024 - 06.2024
  • Maintained and optimized server hardware, ensuring peak performance and minimal downtime
  • Troubleshooting and resolving network and system issues, quickly restoring functionality to critical infrastructures
  • Additionally, monitoring environmental conditions and implementing security protocols to safeguard data integrity
  • Hardware Installation
  • Installing and maintaining routers, switches and other networking gear
  • Maintaining proper function of hardware and software
  • Ensuring operational integrity

Education

Google IT Support Professional Certificate - IT Support

Merit America
Soap Lake, WA
10.2021

Skills

  • Product Knowledge
  • Communication
  • Active listening
  • Collaboration
  • Research
  • Empathy
  • Time management
  • Computer literate
  • Problem Resolution
  • Conflict resolution
  • Patience
  • Adaptability
  • Tech-savviness
  • Basic accounting
  • Email management
  • Language proficiency

Timeline

Virtual Assistant

Virtually Lenore
10.2024 - Current

Data Center Technician

TEKsystems
04.2024 - 06.2024

Customer Service Agent

Alight Solutions
08.2023 - 10.2023

Sales and Leasing Consultant

Barry Automotive
04.2023 - 05.2023

Customer Service and Support

Stanley Steemer
05.2022 - 07.2022

Google IT Support Professional Certificate - IT Support

Merit America

Similar Profiles

CREATE PROFILE
Lenore Torrence