VIRYINIA JIMENEZ
Freeland,PA
Summary
Customer support professional looking to use my interpersonal and problem solving skills to deliver swift resolutions.
Overview
6
6
years of professional experience
Work History
Customer Service Representative Agent
Department Of Unemployment Assistance
01.2019 - 05.2022
- Communicated with management when customer issues escalated and worked to find resolutions.
- Identified and responded to customer requests and concerns through phone for both English and Spanish speaking customers.
- Answered up to 30 calls per day in busy, fast-paced office for both English and Spanish speaking customers.
- Maintained and managed customer files and databases
- Completed data entry tasks with accuracy and efficiency.
Machine Operator
Christmas Tree Shops Distribution Center
06.2016 - 09.2018
- Prepared orders by processing requests, pulled materials from warehouse, packed boxes and prepared shipments.
- Checked inventory and selected products from specific locations based upon availability.
- Reduced fulfillment errors by using RF scanners to quickly pick items to proper bins.
- Moved boxes and organized aisles to open up floor space and enable forklift operators to move freely through warehouse.
- Entered package information into company's computer system.
- Picked and packed order items.
Supervisor Assistant
Christmas Tree Shops Distribution Center
03.2016 - 09.2018
- Supported Supervisor by preparing production reports and collating quality documentation.
- Revised work practices to improve efficiency, boost quality and meet production goals.
- Submitted documentation and reports to upper management.
- Coordinated with day shift supervisor to balance staffing as workloads changed.
Education
No Degree - Graduated
BRISTOL COMMUNITY COLLEGE
Fall River, MA05.2018
High School Diploma -
CENTRO EDUCATIVO JIMENEZ
The Dominican Republic07.2010
Skills
- Strong Telephone Etiquette
- High-Volume Environments
- Call Center experience
- Strong Verbal and Written Communication
- Strong organizational skill
- Production Equipment Experience
- Bilingual (Spanish and English)
- Computer Proficiency (MS Office, Word, Excel, Outlook, Etc)
Languages
Spanish
Native or Bilingual
English
Professional Working
Timeline
Customer Service Representative Agent
Department Of Unemployment Assistance
01.2019 - 05.2022
Machine Operator
Christmas Tree Shops Distribution Center
06.2016 - 09.2018
Supervisor Assistant
Christmas Tree Shops Distribution Center
03.2016 - 09.2018
No Degree - Graduated
BRISTOL COMMUNITY COLLEGE
High School Diploma -
CENTRO EDUCATIVO JIMENEZ
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