VIRYINIA JIMENEZ
Freeland,PA
Summary
Customer support professional looking to use my interpersonal and problem solving skills to deliver swift resolutions.
Overview
6
6
years of professional experience
Work History
Customer Service Representative Agent
Department Of Unemployment Assistance
01.2019 - 05.2022
- Communicated with management when customer issues escalated and worked to find resolutions.
- Identified and responded to customer requests and concerns through phone for both English and Spanish speaking customers.
- Answered up to 30 calls per day in busy, fast-paced office for both English and Spanish speaking customers.
- Maintained and managed customer files and databases
- Completed data entry tasks with accuracy and efficiency.
Machine Operator
Christmas Tree Shops Distribution Center
06.2016 - 09.2018
- Prepared orders by processing requests, pulled materials from warehouse, packed boxes and prepared shipments.
- Checked inventory and selected products from specific locations based upon availability.
- Reduced fulfillment errors by using RF scanners to quickly pick items to proper bins.
- Moved boxes and organized aisles to open up floor space and enable forklift operators to move freely through warehouse.
- Entered package information into company's computer system.
- Picked and packed order items.
Supervisor Assistant
Christmas Tree Shops Distribution Center
03.2016 - 09.2018
- Supported Supervisor by preparing production reports and collating quality documentation.
- Revised work practices to improve efficiency, boost quality and meet production goals.
- Submitted documentation and reports to upper management.
- Coordinated with day shift supervisor to balance staffing as workloads changed.
Education
No Degree - Graduated
BRISTOL COMMUNITY COLLEGE
Fall River, MA05.2018
High School Diploma -
CENTRO EDUCATIVO JIMENEZ
The Dominican Republic07.2010
Skills
- Strong Telephone Etiquette
- High-Volume Environments
- Call Center experience
- Strong Verbal and Written Communication
- Strong organizational skill
- Production Equipment Experience
- Bilingual (Spanish and English)
- Computer Proficiency (MS Office, Word, Excel, Outlook, Etc)
Languages
Spanish
Native or Bilingual
English
Professional Working
Timeline
Customer Service Representative Agent
Department Of Unemployment Assistance
01.2019 - 05.2022
Machine Operator
Christmas Tree Shops Distribution Center
06.2016 - 09.2018
Supervisor Assistant
Christmas Tree Shops Distribution Center
03.2016 - 09.2018
No Degree - Graduated
BRISTOL COMMUNITY COLLEGE
High School Diploma -
CENTRO EDUCATIVO JIMENEZ
Similar Profiles
SHEDLY UDOUNWASHEDLY UDOUNWA
Job Service Representative 1 at Department of Unemployment Assistance (DUA)Job Service Representative 1 at Department of Unemployment Assistance (DUA)
Katherine VaughanKatherine Vaughan
Enrollment Specialist - Remote Agent at Department of Unemployment State of New YorkEnrollment Specialist - Remote Agent at Department of Unemployment State of New York
Linh LeLinh Le
Technical Support Specialist II at MMC Group (Unemployment Development Department)Technical Support Specialist II at MMC Group (Unemployment Development Department)
CAITLYN LINDSEYCAITLYN LINDSEY
Digital Shopper at WalmartDigital Shopper at Walmart
Ashley AhlbornAshley Ahlborn
Assistant Manager at Inspire BrandsAssistant Manager at Inspire Brands