Years of professional experience clerical and educational and Se
Visa Stidham
Customer Service Rep
Hazard,KY
Summary
I have lived in two places in my life time West Virginia and Kentucky. I have worked multiple jobs ranging from Clerical to factory’s and now call Centers. I love to learn and am a Hard-worker as well as dependable. If given a chance would be a benefit to any company.
Overview
4
4
4
4
years of post-secondary education
Work History
Customer Service Agent
Foundever/Sykes
Hazard, KY
10.2020 - Current
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Worked effectively in fast-paced environments.
- Managed time efficiently in order to complete all tasks within deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Excellent communication skills, both verbal and written.
- Passionate about learning and committed to continual improvement.
- Proved successful working within tight deadlines and a fast-paced environment.
- Strengthened communication skills through regular interactions with others.
- Organized and detail-oriented with a strong work ethic.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Paid attention to detail while completing assignments.
- Developed and maintained courteous and effective working relationships.
- Identified issues, analyzed information and provided solutions to problems.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
- Cultivated interpersonal skills by building positive relationships with others.
Registration Clerk
Primary Care Centers of Eastern Kentucky
Hazard, Ky
10.2019 - 03.2020
- Managed time efficiently in order to complete all tasks within deadlines.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Registered Patients and scheduled follow up appointments.
- I entered Insurance information in system.
- Assisted in getting Kaspers for Doctors from the system.
Registration Clerk
Hazard ARH
Hazard, Ky
11.2016 - 10.2019
- Register Patients in ER and verify Insurances
- Did on call schedules for the Doctors
- Answered phones in the Switchboard
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Managed time efficiently in order to complete all tasks within deadlines.
- Passionate about learning and committed to continual improvement.
- Cultivated interpersonal skills by building positive relationships with others.
- Developed and maintained courteous and effective working relationships.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
- Worked effectively in fast-paced environments.
- Organized and detail-oriented with a strong work ethic.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Worked well in a team setting, providing support and guidance.
- Self-motivated, with a strong sense of personal responsibility.
- Skilled at working independently and collaboratively in a team environment.
- Strengthened communication skills through regular interactions with others.
- Excellent communication skills, both verbal and written.
- Proven ability to learn quickly and adapt to new situations.
- Identified issues, analyzed information and provided solutions to problems.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Residential Technician
Sewell Center
Jackson, Ky
11.2015 - 10.2016
- This was a facility for live in youth with Issues.
- I was responsible for their day to day life.
- Assisted with Hygiene, Education, Passing out there medicines as well as seeing to meals.
Dietary Aide
Hazard Health & Rehabilitation
Hazard, Ky
10.2014 - 09.2016
- I assisted in preparing meals for the residents.
- I worked on tray line to serve breakfast and lunch as well as making snacks.
- I assisted in gathering trays from the floor as well as cleaning up the kitchen and restocking for the next day.
Education
High School Diploma -
Huntington High School
Huntington WV 09.1977 - 06.1980
Certificate - Multi-Office Skills
Tri-State Opportunity Industrialization Center
Huntington, WV 06.1980 - 06.1981
Skills
- Customer Service
- Cash Register Operations
- Clerical Support
- Outstanding Communication Skills
- Online Chat
- Customer Relations
- Problem Resolution
- Inbound Customer Service
- Microsoft Office
- Agent Support
- Database Research
- Customer Data Confidentiality
- Issue and Complaint Resolution
- Telephone Reception
- Accurate Recordkeeping
- Call Volume and Quality Metrics
- Billing Adjustments and Refunds
- Issue Identification
- Policy and Procedure Adherence
- Patient Profiles
- Document and Records Management
- Calm and Professional Under Pressure
- Reading Comprehension
- Trained in Salesforce
- Had classes for Insurance Billing and coding in College
Work Preference
Work Type
Full TimeWork Location
RemoteImportant To Me
Work-life balancePaid time offReferences
Angela Collins 606-594-4975
Shelly Baker 606-272-0803
Rebecca Homeycutt 606-272-0803
Timeline
Customer Service Agent
Foundever/Sykes
10.2020 - Current
Registration Clerk
Primary Care Centers of Eastern Kentucky
10.2019 - 03.2020
Registration Clerk
Hazard ARH
11.2016 - 10.2019
Residential Technician
Sewell Center
11.2015 - 10.2016
Dietary Aide
Hazard Health & Rehabilitation
10.2014 - 09.2016
Certificate - Multi-Office Skills
Tri-State Opportunity Industrialization Center
06.1980 - 06.1981
High School Diploma -
Huntington High School
09.1977 - 06.1980
Similar Profiles
Thatha Sai teja YadavThatha Sai teja Yadav
KYC Analyst at Foundever Business Services Private Limited ( Previously Known as Sykes/Sitel)KYC Analyst at Foundever Business Services Private Limited ( Previously Known as Sykes/Sitel)
Johnny CupidoJohnny Cupido
Financial Tech Support at Sykes/FoundeverFinancial Tech Support at Sykes/Foundever
EUSTAQUIO C. DUROPAN JR.EUSTAQUIO C. DUROPAN JR.
Customer Service Representative at Sykes Asia ( FOUNDEVER )Customer Service Representative at Sykes Asia ( FOUNDEVER )