Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Generic

Visa Stidham

Yerkes ,KY

Summary

Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals.

Overview

11
11
years of professional experience

Work History

Customer Service Representative

Foundever
Hazard, KY
10.2020 - Current
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
  • Maintained up-to-date knowledge of product and service changes.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Utilized customer service software to manage interactions and track customer satisfaction.
  • Promptly responded to inquiries and requests from prospective customers.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Tracked customer service cases and updated service software with customer information.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Followed-through on all critical inter-departmental escalations to increase customer retention rates.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Participated in team meetings and training sessions to stay informed about product updates and changes.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.
  • Contributed to sales growth by upselling products and services based on individual customer requirements.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Developed and maintained courteous and effective working relationships.
  • Self-motivated, with a strong sense of personal responsibility.
  • Skilled at working independently and collaboratively in a team environment.

Registration Clerk

Primary Care Centers Of Eastern Kentucky
Hazard, KY
10.2019 - 03.2020
  • Consistently met or exceeded performance expectations, contributing to a positive reputation for the registration department.
  • Verified insurance benefits and obtained pre-authorizations before any medical procedures were performed.
  • Reduced errors in insurance verification, ensuring accurate billing and timely payments from insurance companies.
  • Assisted other clerks with front desk duties, answering questions and accurately using reservation system.
  • Scheduled patient appointments, collected copays and verified insurance coverage to complete check-ins.
  • Managed high call volumes while accurately scheduling appointments and directing calls to appropriate departments as needed.
  • Maintained strict confidentiality of sensitive patient information in compliance with HIPAA regulations.
  • Coordinated scheduling for patient follow-up appointments in accordance with physician requests.
  • Assisted patients with questions or concerns about their appointments, addressing any issues promptly and professionally.
  • Updated patient contact information to support accurate electronic medical records.
  • Completed registration paperwork, verifying accurate patient information.
  • Operated standard office software applications to compile data and prepare information and correspondence.
  • Contributed to the development of departmental goals, objectives, and initiatives related to improving overall patient experience during the registration process.
  • Safeguarded patient privacy with strict adherence to data security protocols related to electronic health records.
  • Explained form wording to patients to help each understand information required.
  • Enhanced patient satisfaction by providing prompt and courteous service during the registration process.
  • Welcomed as many as Number patients daily, directing to appropriate departments within facility and coordinating assistance with transportation.
  • Secured confidential patient information from unauthorized access.
  • Answered patient questions and inquiries regarding registration process and documentation.
  • Entered patient information into payment system accurately for billing purposes.
  • Used Software to record and organize patient insurance and medical information.
  • Developed and maintained courteous and effective working relationships.
  • Skilled at working independently and collaboratively in a team environment.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Excellent communication skills, both verbal and written.
  • Adaptable and proficient in learning new concepts quickly and efficiently.

Registration Clerk

ARH Medical Center
Hazard
11.2016 - 10.2019
  • Consistently met or exceeded performance expectations, contributing to a positive reputation for the registration department.
  • Reduced errors in insurance verification, ensuring accurate billing and timely payments from insurance companies.
  • Assisted other clerks with front desk duties, answering questions and accurately using reservation system.
  • Managed high call volumes while accurately scheduling appointments and directing calls to appropriate departments as needed.
  • Demonstrated adaptability when dealing with unexpected changes or challenges in daily tasks or responsibilities.
  • Maintained strict confidentiality of sensitive patient information in compliance with HIPAA regulations.
  • Coordinated scheduling for patient follow-up appointments in accordance with physician requests.
  • Completed registration paperwork, verifying accurate patient information.
  • Coordinated with staff to process Type paperwork and direct to appropriate departments.
  • Operated standard office software applications to compile data and prepare information and correspondence.

Residential Technician

Sewell Center
Jackson
11.2015 - 10.2016
  • Improved security measures by installing surveillance cameras and access control systems while monitoring daily activity for potential threats.
  • Supervised Number group home residents in all daily activities of residential program.
  • Assisted in administration of medications and worked with pharmacy to replenish medications.
  • Facilitated personal hygiene management, feeding and ambulation.
  • Prepared meals for residents and performing grocery shopping duties.
  • Verified group home and program-owned equipment remained clean, sanitary and in good working condition.
  • Exercised leadership capabilities by successfully motivating and inspiring others.
  • Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
  • Participated in team projects, demonstrating an ability to work collaboratively and effectively.
  • Proven ability to learn quickly and adapt to new situations.

Dietary Aide

Hazard Health And Rehabilitation Center
Hazard, KY
10.2013 - 09.2015
  • Assisted dietitians in monitoring patient progress, adjusting meal plans as needed based on feedback from healthcare providers.
  • Participated in regular team meetings to discuss performance goals, address challenges, and share best practices for continued growth and improvement.
  • Leveraged hand-held trays and buffet carts to serve food and beverage items to guests.
  • Maintained effective supply levels by monitoring and reordering food stock and dry goods.
  • Served meals to residents in accordance with established schedules and dietary procedures.
  • Washed plates, cups, serving, and eating utensils and kitchen equipment in commercial dishwasher.
  • Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
  • Assisted in the preparation of nutritious meals for patients with various medical conditions and dietary restrictions.
  • Cleared tables and removed dishes, trays, and utensils from dining room to dishwashing area.
  • Followed all food safety regulations while preparing meals for patients.
  • Discarded outdated food products and maintained waste disposal procedures.
  • Followed safety and sanitation policies while handling food and beverages to uphold proper health standards.
  • Supported fellow team members during peak times by assisting with tasks such as dishwashing and restocking supplies, fostering a collaborative work environment.

Education

Associates - Ultrasound

Hazard Community And Technical College
Hazard, KY
05.2012

Multi-Office Certificate - Office Procedures

Tri-State Opportunity Industrialization Center
Huntington
06.1981

Skills

Product Knowledge

undefined

Additional Information

While in College at HCTC I earned credits for a semester of Insurance Billing, Coding and Transcribing as well.

Timeline

Customer Service Representative

Foundever
10.2020 - Current

Registration Clerk

Primary Care Centers Of Eastern Kentucky
10.2019 - 03.2020

Registration Clerk

ARH Medical Center
11.2016 - 10.2019

Residential Technician

Sewell Center
11.2015 - 10.2016

Dietary Aide

Hazard Health And Rehabilitation Center
10.2013 - 09.2015

Associates - Ultrasound

Hazard Community And Technical College

Multi-Office Certificate - Office Procedures

Tri-State Opportunity Industrialization Center

Similar Profiles

CREATE PROFILE
Visa Stidham