Visa Stidham
Yerkes ,KY
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals.
Overview
11
11
years of professional experience
Work History
Customer Service Representative
Foundever
Hazard, KY
10.2020 - Current
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Maintained up-to-date knowledge of product and service changes.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Utilized customer service software to manage interactions and track customer satisfaction.
- Promptly responded to inquiries and requests from prospective customers.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Educated customers about billing, payment processing and support policies and procedures.
- Tracked customer service cases and updated service software with customer information.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Followed-through on all critical inter-departmental escalations to increase customer retention rates.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Developed and maintained courteous and effective working relationships.
- Self-motivated, with a strong sense of personal responsibility.
- Skilled at working independently and collaboratively in a team environment.
Registration Clerk
Primary Care Centers Of Eastern Kentucky
Hazard, KY
10.2019 - 03.2020
- Consistently met or exceeded performance expectations, contributing to a positive reputation for the registration department.
- Verified insurance benefits and obtained pre-authorizations before any medical procedures were performed.
- Reduced errors in insurance verification, ensuring accurate billing and timely payments from insurance companies.
- Assisted other clerks with front desk duties, answering questions and accurately using reservation system.
- Scheduled patient appointments, collected copays and verified insurance coverage to complete check-ins.
- Managed high call volumes while accurately scheduling appointments and directing calls to appropriate departments as needed.
- Maintained strict confidentiality of sensitive patient information in compliance with HIPAA regulations.
- Coordinated scheduling for patient follow-up appointments in accordance with physician requests.
- Assisted patients with questions or concerns about their appointments, addressing any issues promptly and professionally.
- Updated patient contact information to support accurate electronic medical records.
- Completed registration paperwork, verifying accurate patient information.
- Operated standard office software applications to compile data and prepare information and correspondence.
- Contributed to the development of departmental goals, objectives, and initiatives related to improving overall patient experience during the registration process.
- Safeguarded patient privacy with strict adherence to data security protocols related to electronic health records.
- Explained form wording to patients to help each understand information required.
- Enhanced patient satisfaction by providing prompt and courteous service during the registration process.
- Welcomed as many as Number patients daily, directing to appropriate departments within facility and coordinating assistance with transportation.
- Secured confidential patient information from unauthorized access.
- Answered patient questions and inquiries regarding registration process and documentation.
- Entered patient information into payment system accurately for billing purposes.
- Used Software to record and organize patient insurance and medical information.
- Developed and maintained courteous and effective working relationships.
- Skilled at working independently and collaboratively in a team environment.
- Proved successful working within tight deadlines and a fast-paced environment.
- Managed time efficiently in order to complete all tasks within deadlines.
- Excellent communication skills, both verbal and written.
- Adaptable and proficient in learning new concepts quickly and efficiently.
Registration Clerk
ARH Medical Center
Hazard
11.2016 - 10.2019
- Consistently met or exceeded performance expectations, contributing to a positive reputation for the registration department.
- Reduced errors in insurance verification, ensuring accurate billing and timely payments from insurance companies.
- Assisted other clerks with front desk duties, answering questions and accurately using reservation system.
- Managed high call volumes while accurately scheduling appointments and directing calls to appropriate departments as needed.
- Demonstrated adaptability when dealing with unexpected changes or challenges in daily tasks or responsibilities.
- Maintained strict confidentiality of sensitive patient information in compliance with HIPAA regulations.
- Coordinated scheduling for patient follow-up appointments in accordance with physician requests.
- Completed registration paperwork, verifying accurate patient information.
- Coordinated with staff to process Type paperwork and direct to appropriate departments.
- Operated standard office software applications to compile data and prepare information and correspondence.
Residential Technician
Sewell Center
Jackson
11.2015 - 10.2016
- Improved security measures by installing surveillance cameras and access control systems while monitoring daily activity for potential threats.
- Supervised Number group home residents in all daily activities of residential program.
- Assisted in administration of medications and worked with pharmacy to replenish medications.
- Facilitated personal hygiene management, feeding and ambulation.
- Prepared meals for residents and performing grocery shopping duties.
- Verified group home and program-owned equipment remained clean, sanitary and in good working condition.
- Exercised leadership capabilities by successfully motivating and inspiring others.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
- Proven ability to learn quickly and adapt to new situations.
Dietary Aide
Hazard Health And Rehabilitation Center
Hazard, KY
10.2013 - 09.2015
- Assisted dietitians in monitoring patient progress, adjusting meal plans as needed based on feedback from healthcare providers.
- Participated in regular team meetings to discuss performance goals, address challenges, and share best practices for continued growth and improvement.
- Leveraged hand-held trays and buffet carts to serve food and beverage items to guests.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Served meals to residents in accordance with established schedules and dietary procedures.
- Washed plates, cups, serving, and eating utensils and kitchen equipment in commercial dishwasher.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Assisted in the preparation of nutritious meals for patients with various medical conditions and dietary restrictions.
- Cleared tables and removed dishes, trays, and utensils from dining room to dishwashing area.
- Followed all food safety regulations while preparing meals for patients.
- Discarded outdated food products and maintained waste disposal procedures.
- Followed safety and sanitation policies while handling food and beverages to uphold proper health standards.
- Supported fellow team members during peak times by assisting with tasks such as dishwashing and restocking supplies, fostering a collaborative work environment.
Education
Associates - Ultrasound
Hazard Community And Technical College
Hazard, KY05.2012
Multi-Office Certificate - Office Procedures
Tri-State Opportunity Industrialization Center
Huntington06.1981
Skills
Product Knowledge
Scheduling
Report Generation
Information Security
Account updating
Complaint resolution
Problem-solving abilities
Building rapport
Computer Proficiency
Professional telephone demeanor
Live chat support
Office equipment proficiency
Medical terminology knowledge
Clerical Support
Follow-up skills
Complaint Handling
Critical Thinking
Product Education
Microsoft Outlook
Team Development
Dispute Resolution
Prioritization
Document Control
Microsoft Excel
Call center experience
Customer Relations
De-Escalation Techniques
Call Center Operations
Customer Education
Service Upselling
Product Promotion
Additional Information
While in College at HCTC I earned credits for a semester of Insurance Billing, Coding and Transcribing as well.
Timeline
Customer Service Representative
Foundever
10.2020 - Current
Registration Clerk
Primary Care Centers Of Eastern Kentucky
10.2019 - 03.2020
Registration Clerk
ARH Medical Center
11.2016 - 10.2019
Residential Technician
Sewell Center
11.2015 - 10.2016
Dietary Aide
Hazard Health And Rehabilitation Center
10.2013 - 09.2015
Associates - Ultrasound
Hazard Community And Technical College
Multi-Office Certificate - Office Procedures
Tri-State Opportunity Industrialization Center