Vishaal Sen
Antioch,CA
Summary
Proven leader in operational efficiency and customer engagement, significantly enhanced partnership revenues and public awareness at Prospect Air Services, Inc. Skilled in workforce planning and staff development, drove competitive market positioning and operational excellence, achieving a notable reduction in staff turnover. Skilled approach combines strategic budget development with dynamic, results-driven communication, fostering both team and client relationships.
Overview
12
12
years of professional experience
Work History
Assistant General Manager of Operations
Prospect Air Services, Inc.
09.2022 - Current
- Built and strengthened area partnerships to reap benefits such as new revenue channels and enhanced public awareness.
- Evaluated market trends to adjust pricing strategies accordingly, maintaining competitiveness while maximizing revenue potential.
- Enhanced customer satisfaction with timely resolutions of issues and effective communication strategies.
- Optimized resource allocation for improved operational efficiency and cost reduction.
- Promoted workplace safety by implementing rigorous risk assessments and hazard prevention measures, reducing number of accidents and incidents within organization.
- Reduced staff turnover rates by implementing comprehensive training programs that enhanced skillsets among existing employees.
- Hired trained, and developed high-performing teams that positively impacted company results.
- Managed budgets and financial reporting, ensuring fiscal responsibility and profitability.
- Developed strong relationships with vendors, negotiating favorable contracts that benefited organization.
- Coordinated with General Manager in different operational issues and promotional activities.
- Supervised operations team to support operational excellence and excellent customer service.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Planned and prepared work schedules for over 100 employees to assign employees to specific duties.
Business Proprietor
Own Business
10.2016 - Current
- Negotiated favorable contracts with vendors, securing advantageous terms for business growth and success.
- Utilized data-driven decision-making processes to continuously improve overall business performance over time.
- Designed successful sales strategy that generated significant revenue increases year after year.
- Streamlined company processes for improved efficiency and productivity, leading to higher profits.
- Developed long-term partnerships with key clients to ensure recurring revenue streams for business.
- Managed finances effectively by creating budgets, tracking expenses, and optimizing resource allocation.
- Operated within legal guidelines by staying up-to-date on industry regulations and ensuring compliance across all business functions.
- Evaluated sales reports and financial statements to manage cash flow and develop techniques to improve business.
- Conducted feasibility studies to weigh pros and cons of developing business and ways to achieve success.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Expanded business into new markets through comprehensive market research and strategic planning to increase profits by 7% yearly.
Sales Service Specialist
Eclipse Office Technology
08.2019 - 08.2022
- Developed strong relationships with key clients, resulting in increased repeat business.
- Enhanced customer satisfaction by addressing and resolving complex issues in a timely manner.
- Improved sales performance through effective product presentations and demonstrations.
- Collaborated with cross-functional teams to develop innovative sales solutions that met client needs.
- Consistently exceeded monthly targets by leveraging strong time management skills while prioritizing tasks accordingly.
- Established trust and credibility with clients through consistent follow-up communication after each sale was completed.
- Maximized sales opportunities with customized proposals that highlighted unique selling points of products or services offered.
- Delivered high-quality service by proactively anticipating customer needs and offering tailored solutions.
- Kept senior managers informed about sales activities, current inventory and other metrics via timely reports.
- Maintained 100% conversion rate on new contacts by using persuasive communication skills.
Site Supervisor
Ricoh Americas Corporation
11.2016 - 08.2019
- Trained new team members on site policies and procedures.
- Maintained records and logs of work performed and materials and equipment used.
- Worked with personnel and managers to meet strict timelines.
- Oversaw personnel safety and efforts at work site.
- Provided clear communication to team members regarding goals, expectations, and individual responsibilities within project scope.
- Prioritized and delegated workload based on available materials.
- Maintained strong client relationships, providing regular updates on project progress and addressing any concerns promptly.
- Administered disciplinary actions to workers violating safety regulations and company policies.
- Oversaw 10 plus employee's, attendance record, handled payroll, and ordered new materials for sites.
Shipping and Receiving Clerk
MRC Global
04.2012 - 11.2016
- Received incoming shipments, compared contents against associated records and transmitted to proper department.
- Packaged goods in safe containers to prepare for shipping, adhering to packaging protocols.
- Used pallet jacks and dollies to load and unloaded goods from trucks and containers.
- Reduced shipping errors through meticulous inspection of outgoing packages and double-checking labels.
- Ensured workplace safety compliance through routine equipment checks, hazard assessments, and adherence to OSHA guidelines.
- Operated equipment such as forklifts and balers to move outgoing shipments to loading area.
- Facilitated smooth communication between logistics partners, warehouses, and customers regarding shipment updates or delays for a seamless experience.
- Rejected damaged items, recorded shortages and corresponded with shippers to rectify issues.
- Conducted research to address shipping errors and packaging mistakes.
- Handled day-to-day shipping and receiving overseeing more than 70 to 130 packages per day.
Education
No Degree - Business Administration And Management
Fiji National University
Ba, Fiji.01.2011
High School Diploma -
D.A.V College
Ba, Fiji11.2010
Skills
- Operational Efficiency
- Scheduling Coordination
- Sales Support
- Workforce Planning
- Budget Development
- Customer Engagement
- Staff Training and Development
- Policy Enforcement
- Payroll Administration and Timekeeping
- Records Organization and Management
Languages
Hindi
Native or Bilingual
Timeline
Assistant General Manager of Operations
Prospect Air Services, Inc.
09.2022 - Current
Sales Service Specialist
Eclipse Office Technology
08.2019 - 08.2022
Site Supervisor
Ricoh Americas Corporation
11.2016 - 08.2019
Business Proprietor
Own Business
10.2016 - Current
Shipping and Receiving Clerk
MRC Global
04.2012 - 11.2016
No Degree - Business Administration And Management
Fiji National University
High School Diploma -
D.A.V College
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