Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Vishakha Tyagi

Summary

Salesforce Certified Administrator and Business Analyst with 9 years of experience in Salesforce Sales Cloud administration and process optimization. Expertise in gathering business requirements and designing scalable solutions that enhance CRM adoption and sales operations. Proven track record in system integrations, reporting, and automation, driving significant improvements in end-user productivity and business growth.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Sr. Systems Administrator

Carbon Robotics
03.2025 - Current
  • Partner with project managers to provide detailed level-of-effort estimates for proposed system enhancements across Salesforce, NetSuite, Arena PLM, and Tulip. Clearly communicate the feasibility, risks, and business value of each solution to support informed decision-making.
  • Serve as Product Owner across multiple platforms, ensuring that business requirements are accurately translated into actionable technical tasks. Maintain and prioritize cross-system backlogs, coordinating closely with IT teams to drive timely delivery and alignment with business objectives.
  • Lead testing and deployment activities, including test plan creation, UAT execution, and rollout coordination. Develop semi-technical documentation and stakeholder communications to support knowledge sharing and adoption.

Salesforce Sales Cloud Admin/Developer & Business Analyst

Foursquare Labs, Inc.
03.2020 - 02.2025
  • Supported project estimation by working with the Project Manager to provide detailed level-of-effort assessments and communicate potential risks and benefits of proposed solutions.
  • Acted as a Product Owner within cross-functional teams, ensuring business requirements were clearly translated into actionable technical requirements.
  • Prioritized and maintained the product backlog and worked closely with development teams to ensure timely and accurate delivery of features.
  • Led functional and UAT testing for new Salesforce solutions and coordinated implementation plans, ensuring minimal disruption to business users.
  • Created and maintained semi-technical documentation and process guides to support end users and IT teams.
  • Managed end-to-end Salesforce Sales Cloud administration, configuration, and customization to optimize sales processes and reporting.
  • Built custom Flows, validation rules, and automation to streamline lead management, opportunity conversion, and sales forecasting.
  • Partnered with cross-functional teams to integrate Salesforce with third-party sales enablement tools like SalesLoft, Gong, Apollo, and LeanData.
  • Managed user permissions, security roles, and data integrity for sales teams across multiple geographies.
  • Led Salesforce Lightning Experience optimization, improving user adoption by 25%.
  • Designed reports and dashboards for executive and operational visibility into sales KPIs.

Salesforce Administrator / Business Analyst

Factual Inc.
08.2017 - 02.2020
  • Partnered with Sales and Finance teams to analyze existing sales processes and implement Salesforce Sales Cloud enhancements.
  • Automated manual sales operations workflows to improve accuracy and reduce processing time.
  • Supported end-user training, onboarding, and creation of detailed documentation for system processes.
  • Managed system updates, release cycles, and coordinated UAT with business stakeholders.
  • Collaborated with IT on integrations with CPQ, billing, and marketing automation platforms.
  • Achieved 22% reduction in SaaS license spend through system optimization.
  • Automated opportunity management processes reducing manual entry by 40%.
  • Consolidated activity tracking by integrating Salesforce with SalesLoft, Gong, Apollo, and LeanData.

Salesforce Consultant (Sales Cloud Developer/Admin)

Rolling Point Inc.
12.2013 - 07.2017
  • Designed and implemented Salesforce Sales Cloud solutions using Apex, Visualforce, and declarative tools.
  • Customized lead routing, opportunity stages, forecasting models, and reporting structures.
  • Managed API integrations with external CRM systems and marketing platforms.
  • Provided ongoing system support, troubleshooting, and issue resolution for sales users.
  • Created custom reports, dashboards, and management-level KPIs.
  • Delivered new sales support ticketing system, reducing case resolution time by 25%.
  • Improved platform stability through proactive bug resolution and system audits.

Education

Masters - Business Administration

IAMT

Bachelor of Business Administration -

Indraprastha Engineering College

Skills

  • Salesforce Sales Cloud Administration & Development
  • Business Process Mapping & Optimization
  • Requirements Gathering & Documentation
  • Data Modeling, Data Migration & Data Management
  • Automation: Flows, Process Builder, Workflows, Validation Rules
  • Apex Triggers & Visualforce Development
  • Integration with External Systems (API, Web Services)
  • Reporting & Dashboards
  • User training and change management
  • Security, Compliance & Permission Management
  • Agile Project Management & UAT Execution

Certification

  • Salesforce Certified Administrator
  • Salesforce Platform App Developer Certified

Timeline

Sr. Systems Administrator

Carbon Robotics
03.2025 - Current

Salesforce Sales Cloud Admin/Developer & Business Analyst

Foursquare Labs, Inc.
03.2020 - 02.2025

Salesforce Administrator / Business Analyst

Factual Inc.
08.2017 - 02.2020

Salesforce Consultant (Sales Cloud Developer/Admin)

Rolling Point Inc.
12.2013 - 07.2017

Masters - Business Administration

IAMT

Bachelor of Business Administration -

Indraprastha Engineering College

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