Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Vishal A Patil

Saint Louis,Missouri

Summary

22 Years of Experience in IT Service Delivery and Strategic IT Management Strategic Leadership in IT Service Delivery : Proactively managed stakeholder relationships and spearheaded strategic initiatives to refine processes, enhance service efficiency, and ensure superior service quality. Microsoft Azure Cloud Migration Leadership : Successfully led a comprehensive migration to Microsoft Azure Cloud, focusing on cost reduction, scalability, security, and stability. Defined migration objectives, designed target architecture, and implemented load balancing and high-availability configurations to guarantee seamless service delivery. Technical Expertise in IT Infrastructure : Extensive experience managing IT infrastructure, with advanced skills in WebLogic, JBOSS, WebSphere, OHS, Apache, Tomcat, IIS, and IBM HIS. Adept at deploying J2EE applications, establishing secure SFTP connections, and optimizing system performance. Proficiency in SQL, UNIX/Linux, and Shell Scripting : Skilled in scripting and system administration, ensuring the reliability and efficiency of critical applications and infrastructure. Service Management Excellence : Expertise in ITIL service management practices, excelling in incident, problem, and change management. Consistently met Service Level Agreements (SLAs) and ensured high service availability while minimizing escalations and enhancing customer satisfaction. Operational Stability and Issue Resolution : Expertise in analyzing, detecting, and resolving technical issues, with a track record of delivering stable and uninterrupted services in complex environments. Team Leadership and Continuous Improvement : Fostered a high-performance, growth-oriented team culture, driving continuous improvement, innovation, and productivity.

Overview

25
25
years of professional experience
1
1
Certification

Work History

Senior Platform Architect

Master Card
09.2024 - Current
  • Collect requirements, conduct infrastructure analysis, and create secure, robust designs.
  • Work with peers, engineers, app teams, and users to implement requirements effectively.
  • Produce technical documentation (e.g., architecture documents, memos, logical flows) for stakeholder alignment.
  • Create F5-Vserver, Submit DNS request, Create CRQ, Raise Pull Request for NAAS, TAD changes.
  • Keep architectural products current and prevent obsolescence.
  • Implement, manage, and support app infrastructure per industry standards.
  • Resolve infrastructure and operational issues to ensure product performance.
  • Help set new standards and explore new tech for potential deployment.
  • Diagnose issues, conduct root cause analysis, and enhance system reliability.
  • Provide input on tuning, capacity planning, and configuration of infrastructure components.
  • Monitor production systems for stability and compatibility with future needs.
  • Stay updated on systems architecture, emerging tech, and best practices.
  • Participate in system and platform architecture discussions at a global level.

Technical Lead

TechMahindra Ltd
08.2024 - 09.2024
  • Directed comprehensive cloud migration efforts, including gathering requirements, building infrastructure, developing epic user stories, and conducting end-to-end testing.
  • Defined objectives, designed target architectures, and implemented load balancing and high-availability configurations.
  • Infrastructure and Configuration Management: Configured and maintained critical middleware and server technologies, including WebLogic, WebSphere, Tomcat, Apache, IIS, and Oracle clients (versions 11, 12, 19) on Linux and Windows platforms.
  • Skilled in SSL certificate renewals and optimizing secure connections.
  • Testing and Quality Assurance: Supported unit, integration, system, and acceptance testing to ensure applications and system functionalities met business needs and operational requirements.
  • Operational Excellence and Issue Resolution: Monitored daily batch job executions and resolved issues to ensure uninterrupted operations.
  • Provided expert guidance during application outage meetings and advised on effective resolution strategies.
  • Service Management Excellence: Expertise in ITIL service management practices, excelling in incident, problem, and change management.
  • Consistently met Service Level Agreements (SLAs) and ensured high service availability while minimizing escalations and enhancing customer satisfaction.
  • Stakeholder Management and Communication: Assisted teams in managing stakeholder inquiries, ensuring proactive communication and timely issue resolution.
  • Delivered regular project updates, escalated risks, and ensured alignment with organizational goals.
  • Project and Resource Management: Defined project scopes, quality standards, and risk management strategies.
  • Oversaw delivery timelines, resource estimation, budgeting, and monitoring to achieve project objectives within deadlines and budget constraints.
  • Collaboration and Continuous Improvement: Partnered with delivery teams to resolve bugs, enhance functionality, and escalate issues as required.
  • Maintained a strong focus on continuous improvement and operational stability.
  • Results-Driven Leadership: Demonstrated consistent success in meeting project objectives, delivering results within tight timelines and budgetary constraints, and fostering team growth and collaboration.

Technical Lead

TechMahindra Ltd (Contractor) - Sapphire Software Solutions, Inc.
05.2023 - 08.2024
  • Directed comprehensive cloud migration efforts, including gathering requirements, building infrastructure, developing epic user stories, and conducting end-to-end testing.
  • Defined objectives, designed target architectures, and implemented load balancing and high-availability configurations.
  • Infrastructure and Configuration Management: Configured and maintained critical middleware and server technologies, including WebLogic, WebSphere, Tomcat, Apache, IIS, and Oracle clients (versions 11, 12, 19) on Linux and Windows platforms.
  • Skilled in SSL certificate renewals and optimizing secure connections.
  • Testing and Quality Assurance: Supported unit, integration, system, and acceptance testing to ensure applications and system functionalities met business needs and operational requirements.
  • Operational Excellence and Issue Resolution: Monitored daily batch job executions and resolved issues to ensure uninterrupted operations.
  • Provided expert guidance during application outage meetings and advised on effective resolution strategies.
  • Service Management Excellence: Expertise in ITIL service management practices, excelling in incident, problem, and change management.
  • Consistently met Service Level Agreements (SLAs) and ensured high service availability while minimizing escalations and enhancing customer satisfaction.
  • Stakeholder Management and Communication: Assisted teams in managing stakeholder inquiries, ensuring proactive communication and timely issue resolution.
  • Delivered regular project updates, escalated risks, and ensured alignment with organizational goals.
  • Project and Resource Management: Defined project scopes, quality standards, and risk management strategies.
  • Oversaw delivery timelines, resource estimation, budgeting, and monitoring to achieve project objectives within deadlines and budget constraints.
  • Collaboration and Continuous Improvement: Partnered with delivery teams to resolve bugs, enhance functionality, and escalate issues as required.
  • Maintained a strong focus on continuous improvement and operational stability.
  • Results-Driven Leadership: Demonstrated consistent success in meeting project objectives, delivering results within tight timelines and budgetary constraints, and fostering team growth and collaboration.

Technical Manager

TechMahindra Ltd
09.2019 - 05.2023
  • Directed comprehensive cloud migration efforts, including gathering requirements, building infrastructure, developing epic user stories, and conducting end-to-end testing.
  • Defined objectives, designed target architectures, and implemented load balancing and high-availability configurations.
  • Infrastructure and Configuration Management: Configured and maintained critical middleware and server technologies, including WebLogic, WebSphere, Tomcat, Apache, IIS, and Oracle clients (versions 11, 12, 19) on Linux and Windows platforms.
  • Skilled in SSL certificate renewals and optimizing secure connections.
  • Testing and Quality Assurance: Supported unit, integration, system, and acceptance testing to ensure applications and system functionalities met business needs and operational requirements.
  • Operational Excellence and Issue Resolution: Monitored daily batch job executions and resolved issues to ensure uninterrupted operations.
  • Provided expert guidance during application outage meetings and advised on effective resolution strategies.
  • Service Management Excellence: Expertise in ITIL service management practices, excelling in incident, problem, and change management.
  • Consistently met Service Level Agreements (SLAs) and ensured high service availability while minimizing escalations and enhancing customer satisfaction.
  • Stakeholder Management and Communication: Assisted teams in managing stakeholder inquiries, ensuring proactive communication and timely issue resolution.
  • Delivered regular project updates, escalated risks, and ensured alignment with organizational goals.
  • Project and Resource Management: Defined project scopes, quality standards, and risk management strategies.
  • Oversaw delivery timelines, resource estimation, budgeting, and monitoring to achieve project objectives within deadlines and budget constraints.
  • Collaboration and Continuous Improvement: Partnered with delivery teams to resolve bugs, enhance functionality, and escalate issues as required.
  • Maintained a strong focus on continuous improvement and operational stability.
  • Results-Driven Leadership: Demonstrated consistent success in meeting project objectives, delivering results within tight timelines and budgetary constraints, and fostering team growth and collaboration.

Technical Manager (WebLogic Administrator)

TechMahindra Ltd.
04.2016 - 09.2019
  • Defined migration objectives and designed target architecture, incorporating load balancing and high availability configurations.
  • Installed and configured WebLogic Application Server on Linux for both production and non-production environments.
  • Installed, configured, and integrated Apache Webserver with WebLogic using mod_cluster plugins.
  • Implemented highly available WebLogic clusters with multiple standalone instances.
  • Deployed jar, war, and ear files to WebLogic instances via console-based methods.
  • Troubleshot performance issues, including program slowdowns, stuck threads, and OutOfMemory errors.
  • Optimized JVM parameters (heap size, garbage collection) to enhance performance.
  • Proficient in managing Apache HTTP, Tomcat, and SSL certificate installation, administration, and configuration.
  • Extensive expertise in WebLogic Server 10g/11g/12g installation, configuration, troubleshooting, clustering, application deployment, performance tuning, and maintenance.
  • Automated production tasks and reduced manual labor using shell scripts.
  • Assisted the team in managing stakeholder inquiries and ensuring effective communication.
  • Developed project scopes, quality control measures, and risk management strategies in alignment with engineering goals.
  • Oversaw project delivery, providing estimations, managing budgets, and optimizing resource assignments to achieve project goals.
  • Regularly reported on project progress, potential risks, and outcomes to management, ensuring timely escalation of critical issues.
  • Collaborated with the delivery team to resolve bugs, implement new functionalities, and ensure timely issue resolution or escalation.
  • Consistently met project deadlines, stayed within budget, and delivered clear, measurable results.

Team Lead

Tech Mahindra
08.2015 - 04.2016
  • Managed the SOLID platform, which delivers RT-based DSL, FTTP-ATM Voice & Data, and FTTP-IP Voice (U-Verse) services.
  • Oversaw service order processing through SMS interface and BBNMS, including virtual cross-link building, order management, corrective passes, cancellations, and network element failure resolutions.
  • Enabled manual intervention through a web-based UI for operational efficiency.
  • Administered the Lead-Free Application for DSL inventory management and automated assignment of virtual paths and channels, ensuring efficient resource utilization.
  • Supported DIRECTV services by managing the OMS application, which acts as a backup ordering platform for retail staff and consumers to order new services seamlessly.
  • Assumed responsibility for critical ITIL-aligned functions, including Incident Management, CSIP, and Problem Management.
  • Analyzed and resolved in-life application defects and data corruptions to maintain service stability.
  • Resolved P1 and P2 priority issues, collaborated with sub-system owners to implement solutions, and ensured timely updates to stakeholders and users on progress and resolutions.
  • Achieved 100% SLA compliance by reducing cycle times through automation, innovation, and application refactoring.
  • Delivered measurable improvements in service quality and operational efficiency.

Team Lead

Tech Mahindra
11.2012 - 05.2015
  • Oversaw PACS, one of BT's largest Unix and Oracle RDBMS-based SDH network management systems, serving approximately 4,000 users.
  • PACS managed the entire SDH network lifecycle, including ordering, procurement, commissioning, and comprehensive planning for network components such as cards, ports, floors, suits, and racks.
  • Administered PACS subsystems for order handling, routing, and assignment, enabling both automatic and manual capacity reservations.
  • Ensured seamless network provisioning by managing the Plan and Build subsystems for inventory and configuration management.
  • Managed incidents, problems, and service requests in alignment with ITIL principles.
  • Ensured precise incident categorization and resolution to maintain system integrity and service continuity.
  • Resolved in-life application errors and data corruptions to ensure stable and reliable operations across the SDH network.
  • Addressed P1 and P2 incidents effectively, collaborating with subsystem owners to implement resolutions and providing progress updates to stakeholders.
  • Achieved 100% SLA compliance by streamlining processes through automation, innovation, and code refactoring, leading to significant reductions in cycle times and enhanced service delivery.
  • Actively participated in migration activities, ensuring minimal service disruption and aligning new system capabilities with business requirements.

Team Lead

Tech Mahindra
09.2011 - 11.2012
  • Oversaw Phoenix, the platform managing Openreach fiber logical network and service inventory for FTTC, FTTP, and EVOTAM networks.
  • Ensured seamless network operations through effective management practices.
  • Led ITIL-aligned processes, including Incident Management, CSIP, Problem Management, Service Requests, and precise Incident Categorization, ensuring swift issue identification and resolution.
  • Identified and resolved in-life application issues and data corruptions to maintain system reliability and service continuity.
  • Effectively managed P1 and P2 priority incidents, collaborating with subsystem owners to deliver timely resolutions and provide regular updates to users and stakeholders.
  • Actively participated in migration activities, ensuring smooth transitions and alignment with business and operational requirements.
  • Achieved 100% SLA compliance by reducing cycle times through process automation, innovative solutions, and system refactoring.
  • Enhanced service delivery and operational efficiency.

Team member

Tech Mahindra
04.2006 - 09.2011
  • Oversaw PACS, one of BT's largest Unix and Oracle RDBMS-based SDH network management systems, serving approximately 4,000 users.
  • PACS managed the entire SDH network lifecycle, including ordering, procurement, commissioning, and comprehensive planning for network components such as cards, ports, floors, suits, and racks.
  • Administered PACS subsystems for order handling, routing, and assignment, enabling both automatic and manual capacity reservations.
  • Ensured seamless network provisioning by managing the Plan and Build subsystems for inventory and configuration management.
  • Managed incidents, problems, and service requests in alignment with ITIL principles.
  • Ensured precise incident categorization and resolution to maintain system integrity and service continuity.
  • Resolved in-life application errors and data corruptions to ensure stable and reliable operations across the SDH network.
  • Addressed P1 and P2 incidents effectively, collaborating with subsystem owners to implement resolutions and providing progress updates to stakeholders.
  • Achieved 100% SLA compliance by streamlining processes through automation, innovation, and code refactoring, leading to significant reductions in cycle times and enhanced service delivery.
  • Actively participated in migration activities, ensuring minimal service disruption and aligning new system capabilities with business requirements.

Team member

UBICS
04.2005 - 02.2006
  • Managed IT service delivery for Servista, a leading home service billing and customer care outsourcing provider for the UK energy market, including Gas, Electricity, and Phone services.
  • Led ITIL-aligned processes, including Incident Management, CSIP, Problem Management, and Service Requests, ensuring efficient incident categorization and resolution.
  • Identified and resolved in-life application issues and data corruptions to maintain system reliability and seamless customer care operations.
  • Resolved P1 and P2 priority incidents by collaborating with subsystem owners, ensuring timely updates to users and stakeholders, and minimizing service disruptions.
  • Actively supported migration efforts, ensuring smooth transitions and alignment with operational and business goals.
  • Achieved 100% SLA compliance by optimizing processes through automation, innovation, and system refactoring, significantly reducing cycle times and enhancing service efficiency.

Team member

Aisect InfoTech Pvt. Ltd.
07.2004 - 01.2005
  • Created a courier app.
  • It depends on factors such as Zone Entry, Destination Entry, Customize Quote, Customer Information, and Company Profile.
  • As part of the Development team, I was responsible for: Analyzing client specifications.
  • Design and Development Coding with Form 6 i, Report 6i, and Oracle PL/SQL Packages/Procedures/Triggers.
  • Database management Testing (unit & integration).

Contributory Lecturer

Amaravati University (Computer Science Department)
07.2003 - 07.2004
  • Contributory Lecturer duties included: Providing lectures, seminars, tutorials, Designing instructional materials, Evaluating coursework, Conducting and assessing exams.

Team member

Metasoft Information Technology
10.2000 - 02.2003
  • Integrated Tertiary Software Migration: This project involves upgrading Oracle SQL
  • Reports Version 1.0 to Oracle Reports 6i.
  • In my role on the Development team, I was responsible for: Analyzed client specifications.
  • Design and Development Migrate Activity: Coding with Form 6i, Report 6i, Oracle PL/SQL Packages/Procedures/Triggers, Database management, Testing (unit & integration).

Education

Masters - computer application

Amravati University
11.2000

Bachelors - science

Amravati University
06.1997

Skills

  • Unix
  • Linux
  • Windows
  • SQL
  • PL/SQL
  • Java
  • Cold Fusion
  • Microsoft Azure Cloud
  • Agile
  • Scrum
  • Big-F5
  • WebLogic
  • WebSphere
  • JBOSS
  • Apache
  • IIS
  • Apache Tomcat
  • IHS
  • Apache HTTP Server
  • Shell Scripting
  • Oracle
  • PostgreSQL
  • MSSQL
  • TOAD
  • Putty
  • Introscope
  • BMC Remedy
  • Jira
  • Jenkins
  • Visio
  • GIT-BASH
  • Splunk
  • Dynatrace

Certification

  • Oracle Certified Professional (OCP) certification.
  • ITIL V2 FOUNDATION certification.

Timeline

Senior Platform Architect

Master Card
09.2024 - Current

Technical Lead

TechMahindra Ltd
08.2024 - 09.2024

Technical Lead

TechMahindra Ltd (Contractor) - Sapphire Software Solutions, Inc.
05.2023 - 08.2024

Technical Manager

TechMahindra Ltd
09.2019 - 05.2023

Technical Manager (WebLogic Administrator)

TechMahindra Ltd.
04.2016 - 09.2019

Team Lead

Tech Mahindra
08.2015 - 04.2016

Team Lead

Tech Mahindra
11.2012 - 05.2015

Team Lead

Tech Mahindra
09.2011 - 11.2012

Team member

Tech Mahindra
04.2006 - 09.2011

Team member

UBICS
04.2005 - 02.2006

Team member

Aisect InfoTech Pvt. Ltd.
07.2004 - 01.2005

Contributory Lecturer

Amaravati University (Computer Science Department)
07.2003 - 07.2004

Team member

Metasoft Information Technology
10.2000 - 02.2003

Bachelors - science

Amravati University

Masters - computer application

Amravati University

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Vishal A Patil