Vishal Dahiya

• Installed, configured, and maintained Cisco and Brocade switches, routers, Aruba wireless controllers, and Riverbed WANX devices supporting over 38,000 users.
• Utilized PuTTY and remote tools to troubleshoot and resolve Layer 1–3 network issues, including LAN/WAN outages, hardware failures, and configuration errors.
• Performed network upgrades and maintenance, including device rekeying for TACLANEs, installation and configuration of switches/routers, VoIP systems, and networked printers.
• Delivered remote and onsite support for network infrastructure, handling outage and maintenance tickets while ensuring timely resolution in accordance with escalation procedures.
• Tracked project progress, coordinated technical tasks, and ensured successful on-time delivery of network installations and upgrades across the site.

• Served as primary Point of Contact (POC) for all field service issues at Naval Base Port Hueneme, coordinating with Multi-Site Lead and Operations Manager
• Led a team of 3 IT Specialists, providing day-to-day task delegation, performance monitoring, and guidance to ensure SLA adherence and customer satisfaction.
• Trained and mentored over 6 junior technicians on field procedures, ticket documentation, imaging processes, and compliance standards
• Oversaw and prioritized high-impact tickets, coordinated with network and security teams for escalations, and ensured timely resolution of VIP and mission-critical incidents.

• Provided field services support by managing assigned tickets, delivering remote or in-person assistance to resolve IT issues for a diverse clientele, including high-ranking military personnel, contractors, and government employees
• Utilized HPSM (HP Service Manager) ticketing system to document actions and track incidents, supporting 38,000+ personnel at Naval Base Port Hueneme and Point Mugu, with a 100% issue resolution rate
• Maintained NIPR/SIPR devices and networks, collaborating with ISSM and ISSO to address 100% of IA (Information Assurance) violations and Government Directed Actions (GDA)
• Performed imaging of NIPR/SIPR devices, including 80+ laptops and desktops per quarter, ensuring timely device setup and security compliance

• Strategically downloaded a Remote Access Trojan (RAT) on a Windows 10 VM, showcasing advanced penetration testing skills

• Implemented virtualization techniques to deploy Kali Linux/Metasploitable 2, conducting vulnerability assessments using Nessus scanner and Nmap

• Conducted in-depth analysis of sandboxed putty malware using tools such as Procomon, Wireshark, and Cyberchef

• Spearheaded hands-on training sessions, enhancing technicians' proficiency in troubleshooting and repairing C-130J components and systems, contributing to an 80% improvement in team skills.
• Implement task assignments and responsibilities to maintenance personnel based on skill levels and workload, resulting in a 60% increase in team productivity.-
• Provided guidance to maintenance supervision on intricate technical malfunctions, while also skillfully developing sophisticated repair action plans.

• Diagnosed issues with avionics systems using technical manuals and schematics.
• Maintained classified cryptographic equipment on aircraft, ensuring strict adherence to security protocols and contributing to seamless and secure communication capabilities within sensitive operational environments.
• Programmed software updates into onboard computers to enhance operational performance of aircraft systems.