Vishal Harshad Sejpal

• Managing the change portfolio, which allows the organization to prepare for and successfully adopt the change, following Scrum methodology of software development
• Working with Product owner / Product Manager / PDM, to maintain product backlog with user requirements
• Gathering user requirements, providing inputs, documenting requirements and drafting User stories
• Prioritizing user requirements in multiple key milestones to deliver them in sprints, in discussions with PDMs and users
• Leading design and implementation phases for user requirements by working with Development/Scrum team
• Driving sprint calls with the team to get regular updates and have meetings with key business stakeholders to report the status regularly
• Evaluating resistance in adopting the change at the user, process, and technology level
• Evaluating the risk of change and providing actionable guidelines on reducing the impact
• Conducting post-implementation sprint reviews to assess the decisions and performance related to the change request
• Supporting the design and delivery of training programs as part of change management - activities may include designing or delivering specialized training resources to an appropriate userbase
• Enabling the design, development, delivery, and management of key communications
• Leading overall portfolio for production support of several applications
• Leading and delivering incident management, service request management, problem management and change management activities within a structured process framework
• Providing regular status reports to management on application status and other metrics
• Collaborating with management to improve and customize reports related to production support
• Reporting promptly to management and business partners regarding critical outages until resolution
• Developing relations with the business community
• Interacting with infrastructure, release management, change management, QA, DBA, application, etc
• Teams to ensure application availability
• Allocating resources to resolve problems/incidents, prioritize issues raised and get them resolved accordingly
• Arranging, assigning, adjusting and monitoring shifts to have required coverage
• Facilitating the Major incident Bridge Line
• Working with Application/Service Owner and relevant stakeholders to gather current details and craft messages for updates
• Co-ordinating escalation and resolution of major service issues
• Managing communication during the lifecycle of the major incident
• Ensuring timely communication with the relevant user communities via emails and messages until the issue is resolved and service is restored

· Working on RCA of all categories of issues, simulating different Prod scenarios on Test to replicate issues and implementing major / minor bug fixes for all the applications.

· Conducting DR testing as part of Disaster Recovery management of the applications.

· Monitoring the applications daily using several monitoring tools.

· Being part of the change management team to implement the operational changes, also preparing test cases for required testing.

· Supporting audits that were conducted on applications.

· As a lead of a 5-member prod support team, did status reporting to PM, driven meetings with business teams and technical / functional presentations to PM and team members.

Production support:

· Working on RCA of all categories of issues, simulating different Prod scenarios on Test to replicate issues and implementing major / minor bug fixes for all the applications.

· Conducting DR testing as part of Disaster Recovery management of the applications.

· Monitoring the applications daily using several monitoring tools.

· Being part of the change management team to implement the operational changes, also preparing test cases for required testing.

· Supporting audits that were conducted on applications.

· As a lead of a 5-member prod support team, did status reporting to PM, drove meetings with business teams and technical / functional presentations to PM and team members.

Development:

· Planning and executing the CRs as per agreed timelines following all quality standards.

· Handling multiple deliverables at the same time, adhering to compliance as required by customer organization.

· Mentoring all the resources part of his development team and also has formally reviewed their estimations, timelines, code, etc.

· Supporting audits that were conducted on applications.

· As a leader of a 6-member development team, set up a daily call to have daily updates of the tasks carried out by the team and to ensure effective communication protocol is followed, did status reporting to PM, driven meetings with business teams and technical / functional presentations to PM and team members.