VISHAL J
Glassboro,New Jersey
Summary
Detail-oriented and highly motivated Computer Science graduate with foundational knowledge in data engineering principles, seeking an entry-level position to leverage skills in Python, SQL and cloud technologies to support data-driven decision-making and analytics.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Fitness Area Assistant
Student Recreation center, Rowan University (Part Time)
2022.11 - 2024.05
- Enforced policies and ensured safety for over 200 patrons daily within the Fitness Area
- Assisted patrons by addressing concerns, providing first aid, and offering information, reducing incident response time by 20%
- Performed daily cleaning tasks, maintaining a 95% cleanliness rating from user feedback.
Facilities Assistant
Student Recreation center, Rowan University (Part Time)
2022.11 - 2024.05
- Worked collaboratively to maintain a clean and welcoming environment for over 1,000 weekly visitors
- Provided first aid as per certification level, successfully handling 50+ incidents
- Managed setup and breakdown for special events, including arranging tables and recreational equipment for events with up to 500 attendees
- Reported facility or equipment damage, leading to a 30% reduction in equipment downtime
- Managed inventory supplies, ensuring 100% availability of essential items.
Junior Process Associate
Google Operations, Accenture (Full Time)
- Supported the senior team by handling 70+ routine customer interactions daily
- Documented inquiries and assisted in resolving basic issues, achieving a first-call resolution rate of 80%
- Gathered essential information and ensured efficient communication, enhancing overall service quality by 10%.
Senior Process Associate
Google Operations, Accenture (Full Time)
2019.09 - 2022.07
- Managed over 100 customer interactions daily, providing resolutions and ensuring a positive experience for clients in the United States
- Achieved a 95% customer satisfaction rate by effectively handling inquiries, addressing concerns, and delivering solutions
- Trained and mentored new associates, improving team efficiency by 15%.
Education
Masters of Science in Computer Science -
Rowan University
Glassboro, New Jersey05.2024
Bachelors of Technology in Computer Science -
K.G Reddy College of Engineering & Technology
Hyderabad, India06.2019
Skills
- Programming Languages: Python, Java, C, HTML, CSS, SQL
- Developer Tools: VS Code, Eclipse, Pycharm
- Technologies/Frameworks: Databricks, PostgreSQL, pgAdmin, Hadoop
- Cloud Platforms: Microsoft Azure (Azure Blob Storage, Azure SQL Database), AWS (S3, EC2, RDS), GCP
Projects
Television Station Management System | SQL, MySQL workbench
- Developed and implemented a comprehensive database management system for a television station, facilitating efficient scheduling, advertisement tracking, and program management.
- Designed user-friendly interfaces and optimized database performance, reducing data retrieval times by 40%.
Quarterly Census of Employment and Wages | Databricks, Amazon AWS
- Implemented a data warehouse solution using Databricks and Amazon S3, reducing data processing times by 30%.
- Cleaned and pre-processed data by removing null values and duplicate records, enhancing data quality by 25%.
- Facilitated efficient data analysis and reporting, leading to more accurate business insights.
Online Rental Management System / HTML, CSS, JavaScript
- Developed the front end of an online rental management system to enhance user experience for property listings, search functionality and tenant management.
- Collaborated on implementing secure user authentication, advanced search features and intuitive booking interfaces, resulting in improved efficiency and positive user feedback.
Certification
- Received certificate of appreciation in Database conducted by TASK.
Timeline
Facilities Assistant
Student Recreation center, Rowan University (Part Time)
2022.11 - 2024.05
Fitness Area Assistant
Student Recreation center, Rowan University (Part Time)
2022.11 - 2024.05
Senior Process Associate
Google Operations, Accenture (Full Time)
2019.09 - 2022.07
Junior Process Associate
Google Operations, Accenture (Full Time)
Masters of Science in Computer Science -
Rowan University
Bachelors of Technology in Computer Science -
K.G Reddy College of Engineering & Technology
- Received certificate of appreciation in Database conducted by TASK.
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