Student-athlete, communicating with teammates and coaches to solve problems, leveraging diplomatic skills. Ability to balance full class schedule with athletics through efficiency and determination. Self-motivated to work toward ultimate goals. Very perceptive and detail-oriented, applying analytical thinking to understand work outcomes and strategies to achieve goals. Lead Manager and driving force ensuring customer satisfaction. Manage activities during entire customer lifecycle including, acquisition, retention and support. Work directly with cross-functional teams including product, marketing, finance and operations. Contribute to continuous process improvement to meet goals.