Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Vishal Kumar

Madison

Summary

Highly motivated with background in retail sales, skilled in customer service and product knowledge. Demonstrated ability to achieve sales targets through effective communication and understanding of customer needs. Known for problem-solving abilities and creating positive shopping experiences that increase customer loyalty. Improved store layout for better product visibility and accessibility, leading to smoother customer flow and increased satisfaction.

Overview

8
8
years of professional experience

Work History

Car Salesperson

Zimbrickmercedesbenz
Madison
10.2024 - Current
  • Answered customer inquiries regarding product features, pricing, and availability.
  • Greeted customers to determine wants or needs.
  • Responded to inquiries from potential customers via email and telephone.
  • Maintained knowledge of sales and promotions, return policies and security practices.
  • Educated customers about sales processes, warranty requirements and service standards.
  • Followed up with customers to build long-term relationships and successful referrals.
  • Prepared sales contracts, collected payments and coordinated vehicle delivery with service department.
  • Performed data entry tasks into dealer management software programs such as Reynolds and Reynolds or CDK Global DMS systems.
  • Provided follow-up customer service after a car sale was completed.
  • Ensured that all paperwork was completed accurately before submitting it to the dealership's finance office.
  • Maintained high referrals and consistent repeat business due to first-rate customer service standards.
  • Negotiated prices with customers who wanted to buy used cars from the dealership's lot.
  • Conducted test drives for prospective buyers.
  • Managed sales negotiations and financing options.

Social Media Influencer

Twitch
Madison
01.2021 - 10.2024
  • Created content for campaigns, including photos, videos, blog posts, and other materials for promotion.
  • Created strategy to secure social media cause with marketing and influencer partnerships.
  • Scheduled posts across multiple social media accounts using scheduling tools.
  • Researched industry changes and developments in earned media and SEO techniques, tools and methodologies to apply findings to clients and adjust strategies.
  • Brainstormed ideas for new video content that would be engaging for viewers.
  • Managed relationships with brands in order to secure partnerships for future collaborations.
  • Developed and implemented strategies to increase followers on social media platforms.
  • Supported SEO and online public relations efforts to drive inbound link growth and increase non-paid traffic.
  • Conducted research into competitors' activities in order to stay ahead of the curve.
  • Analyzed trends in the influencer marketing industry to keep up-to-date on best practices.
  • Edited images using photo editing software like Photoshop or Lightroom.
  • Implemented strategic plan to grow social media audiences for key demographics.
  • Managed day-to-day execution of social media messaging with influencer marketing strategies and creative campaigns.
  • Tracked performance metrics such as likes, comments, shares, and views over time.

Car Salesperson

CarMax
Madison
05.2020 - 01.2021
  • Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
  • Finalized documentation for contracts, purchase receipts, vehicle registrations, and dealer files.
  • Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
  • Answered customer inquiries regarding product features, pricing, and availability.
  • Greeted customers to determine wants or needs.
  • Responded to inquiries from potential customers via email and telephone.
  • Maintained knowledge of sales and promotions, return policies and security practices.
  • Educated customers about sales processes, warranty requirements and service standards.
  • Followed up with customers to build long-term relationships and successful referrals.
  • Handled returns and exchanges according to company policies.
  • Prepared sales contracts, collected payments and coordinated vehicle delivery with service department.
  • Conducted test drives for prospective buyers.
  • Scheduled automotive deliveries with vendors and customers.
  • Demonstrated knowledge of vehicles' features to customers during showroom visits and test drives.

Barista

Helbach Coffee
Madison
07.2019 - 04.2020
  • Greeted customers and took orders for coffee drinks, food items, and other beverages.
  • Received and accurately processed customer payments.
  • Managed coffee grinding and brewing equipment, performing regular maintenance and troubleshooting as needed.
  • Collected payments and provided accurate change.
  • Supported highest standards of conduct and service to support company reputation.
  • Maintained clean and organized workspace, enabling coworkers to locate resources and product.
  • Provided excellent customer service by responding to inquiries quickly and professionally.
  • Trained new baristas on coffee-making techniques, customer service standards, and operational procedures.

Restaurant Manager

Taj Indian Restaurant
Madison
06.2017 - 05.2019
  • Coached staff on strategies to enhance performance and improve customer relations.
  • Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
  • Delegated work to staff, setting priorities and goals.
  • Inspected dining room area regularly for cleanliness and adherence to safety standards.
  • Managed accounts payable, accounts receivable and payroll.
  • Assisted staff by serving food and beverages or bussing tables.
  • Resolved problems or concerns to satisfaction of involved parties.
  • Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
  • Created detailed reports on weekly and monthly revenues and expenses.
  • Collaborated with local businesses to create mutually beneficial partnerships.
  • Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
  • Ordered supplies from vendors as needed while staying within budget guidelines.
  • Complied with health, sanitation and liquor regulations by clearly communicating and reinforcing standards and procedures to employees.
  • Oversaw the recruitment, hiring, onboarding, training, scheduling and evaluation of employees.
  • Worked in close collaboration with team members to ensure customers received high-quality service.
  • Prepared employee schedules to maintain appropriate staffing levels during peak periods.

Education

High School Diploma -

Vel Phillips Memorial High School
Madison, WI
06-2019

Skills

  • Customer service
  • Sales negotiation
  • Contract preparation
  • Lead generation
  • Dealer management software
  • Product knowledge
  • Relationship building
  • Follow-up communication
  • Market analysis
  • Time management
  • Leasing options
  • Cold calling

Languages

Punjabi
Native/ Bilingual

Timeline

Car Salesperson

Zimbrickmercedesbenz
10.2024 - Current

Social Media Influencer

Twitch
01.2021 - 10.2024

Car Salesperson

CarMax
05.2020 - 01.2021

Barista

Helbach Coffee
07.2019 - 04.2020

Restaurant Manager

Taj Indian Restaurant
06.2017 - 05.2019

High School Diploma -

Vel Phillips Memorial High School

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