Vishal Sidram Hanmawale

Department: Trade Finance Operations On-Site

• Monitored and recorded discrepancies in shipments, initiating corrective actions as necessary.
• Implemented process improvements to enhance accuracy of order fulfillment and reduce errors.
• Collaborated with cross-functional teams to address quality issues, promoting a culture of continuous improvement.
• Aided in training new employees, sharing best practices for efficient job performance.
• Exceeded performance targets consistently, demonstrating strong multitasking abilities under pressure.
• Actively participated in team meetings, contributing ideas for improving store efficiency and customer satisfaction.
• Enhanced customer satisfaction by accurately scanning items and processing payments in a timely manner.

Department: Banking and Finance Operations

• Inspected products for quality compliance and adherence to specifications.
• Analyzed inspection data to identify trends and recommend process improvements.
• Collaborated with production teams to resolve quality-related issues efficiently.
• Worked with specific production team members to rectify production issues and maintain high-quality final products.
• Achieved higher customer satisfaction levels, addressing concerns and resolving issues promptly.
• Participated in regular audits, ensuring compliance with industry standards and regulations consistently upheld.
• Identified and helped resolve production problems, increasing output while reducing errors.
• Streamlined work procedures for better efficiency, implementing standardized checklists and templates.
• Maintained comprehensive records of inspection results, ensuring easy access for future reference and trend analysis.
• Ensured all required documentation was completed accurately and filed appropriately.

• Taking Inbound calls field agent and proving technical Support in resolving service issues.
• Testing lines thru various tools provided to support.
• Setting up new connections.
• Preparing new orders for Business Connections and providing end to end solution to complete the order in time.
• Assisted with day-to-day operations, working efficiently and productively with all team members.
• Adaptable and proficient in learning new concepts quickly and efficiently.

• Handled cancellation queries and requests for existing contracts from March 2013 till August 2014.
• Retaining customers by providing best deals and offers as per their needs.
• Providing timely feedback to change and management team/client to help reduce customer churn.
• Retaining Customers & meeting all KPI’s.
• Analyzed customer feedback to identify trends and recommend improvements.
• Trained new representatives on best practices for customer engagement.
• Provided knowledgeable recommendations for products or services that aligned with individual customer needs, boosting satisfaction levels significantly.
• Have moved to PostPay skillset from Aug 2014 till date to handle customer service calls
• Handling technical issues about network and device.

• Handling Incoming calls for sales process, was moved to banking vertical to provide services for various products like Credit Cards sales, new sales.
• Have earned great perks and monetary incentives
• Resolved customer inquiries through effective communication and problem-solving techniques.
• Utilized CRM software to track interactions, ensuring timely follow-ups and resolution of issues.
• Built rapport with clients through active listening, empathy, and understanding of their individual needs.
• Handled escalated calls, successfully deescalating situations while finding solutions to meet client expectations.
• Managed high-volume call queues while maintaining service quality and response time standards.

• Resolved customer inquiries through multiple channels, enhancing satisfaction and loyalty.
• Excellent communication skills, both verbal and written.
• Worked well in a team setting, providing support and guidance.
• Demonstrated strong leadership qualities; motivating and mentoring team members while maintaining accountability for project success.
• Enhanced team productivity by training and mentoring new joiners on best practices and procedures.
• Optimized team performance through ongoing coaching, mentoring, and professional development opportunities.

• Handled inbound calls with efficiency.
• Have met the quality parameters of AHT and quality with consistency.
• Led customer service initiatives to enhance client satisfaction and retention.
• Managed escalated inquiries, ensuring timely resolution while maintaining positive client relationships.
• Was given opportunity to floor support and manage calls in queue in absents of the TL.
• Mentored junior associates to improve team performance and service delivery standards.

• Provided exceptional customer service, ensuring a positive dining experience for all guests.
• Managed multiple tables efficiently, demonstrating strong multitasking abilities in high-pressure environments.
• Maintained cleanliness and organization of dining area, adhering to health and safety regulations consistently.
• Assisted in inventory management by tracking supplies and placing orders to ensure seamless restaurant operations.
• Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
• Remained calm and poised when dealing with difficult customers or during busy shifts.
• Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
• Complied with all company policies regarding uniform standards, punctuality, and professionalism.