Tech Intern
- Passionately staying up to date on hardware, software, and network products in the industry
- Addressing technical issues routed by customers through multiple channels (phone, email, and chat)
- Researched problems and used technical documentation to apply solutions
- Documenting customer contacts, issues, and resolution steps
- Maintaining coordination and regular communications with the team
- Accomplishments: 99% SLA compliance on time to respond and time to resolve; Successful completion of Micro Center Technical Training