VISHNU D.S
Bengaluru,Karnataka
Summary
Senior Process Analyst experienced in identifying and coordinating process improvement initiatives that incorporate best practices and standard operating procedures. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
6
6
years of professional experience
Work History
Senior Process Analyst - Operations
Arthur J. Gallagher & Company
Bengaluru , Karnataka
01.2017 - Current
- Promoted in January 2020.
- Deft at optimizing resourced by allocating tasks to team members by scheduling, coordinating, and production management and quality enhancement.
- Active involvement in conducting Root Cause Analysis to categorize root cause of variances/errors for implementing effective remedial measures.
- Assessing team performance and rendering productivity enhancement feedback by conducting coaching and feedback sessions for associates.
- Adeptly contributing in maintaining coordination with managers in preparing and presenting weekly reports to enable senior management decision making.
- Proactive engagement in maintaining follow-up with concerned stakeholders in ensuring compliance with process goals / SLA requirements (accuracy, productivity, agreed timelines).
- Instrumental in rendering inputs on enhancing operational efficiency through standardization of process like SOP updates.
- Generating awareness on quality parameters amongst associates by organizing refresher training.
- Presented ideas which were implemented to improve process review effectiveness, internal tool design, knowledge management calibrations and projects on rewriting policies for effective understanding.
- Proved successful working within tight deadlines and fast-paced atmosphere.
Assistant Accountant
TRS, Ltd
Bengaluru, Karnataka
03.2016 - 01.2017
- Providing financial information to management by researching and analyzing accounting data; preparing reports.
- Preparing asset, liability, and capital account entries by compiling and analyzing account information.
- Documenting financial transactions by entering account information.
- Summarizing and providing current financial status by collecting information; preparing balance sheet, profit and loss statements, and other reports.
Education
Bachelor of Commerce - Finance
ASC Degree College
Bengaluru05.2016
Skills
- Effective written and verbal Communication
- Consistent and Efficient
- Attention to Detail
- Query Escalation
- Quality Control Standards
- Commitment to quality and Integrity
- Efficient and effective Workload management
- Conversant with Windows XP/7/10 MS Word, Excel, PowerPoint & Outlook Express
Accomplishments
- Scrupulous approach in Process Improvement Project on Standardization of SOP
- Detailed analysis and hands-on multiple high revenue accounts to understand clients requirement and documenting procedures to be adhered that helped uplift overall quality by 100%.
Additional Information
- Spotlight Award
- Wow Award
- Quality Self-Certification
- Shining Star Award
- Super Star Award
Languages
English
Kannada
Hindi
Timeline
Senior Process Analyst - Operations
Arthur J. Gallagher & Company
01.2017 - Current
Assistant Accountant
TRS, Ltd
03.2016 - 01.2017
Bachelor of Commerce - Finance
ASC Degree College
Similar Profiles
CHELSEA SNELLCHELSEA SNELL
Medical Claims Administrative Assistant at Arthur J. Gallagher CompanyMedical Claims Administrative Assistant at Arthur J. Gallagher Company
Stephanie L BilliotStephanie L Billiot
Commercial Account Executive at Arthur J. Gallagher & CompanyCommercial Account Executive at Arthur J. Gallagher & Company
Jennifer BertolliniJennifer Bertollini
Senior Resolution Manager at Arthur J. Gallagher & CompanySenior Resolution Manager at Arthur J. Gallagher & Company
Lesly PacLesly Pac
Customer Service Representative at Arthur J. Gallagher & CompanyCustomer Service Representative at Arthur J. Gallagher & Company
Shafeeque AShafeeque A
Deputy Manager UI/UX and UX Designer at Lyca Digital Pvt LtdDeputy Manager UI/UX and UX Designer at Lyca Digital Pvt Ltd