VISHNU S
Lakewood,CA
Summary
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
5
5
years of professional experience
Work History
Assistant Regional Manager
Steel City Pizza.co
Charleston, SC
04.2024 - 01.2025
- Conducted periodic reviews of store operations processes assessing efficiency and making recommendations for improvements.
- Collaborated with marketing team on regional campaigns including promotions, events, advertising and public relations initiatives.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs like Micros, Toast, R365, 7Shift, US food Moxe, Paylocity etc.
- Operated a variety of machinery and tools safely and efficiently.
- Analyzed business performance data and forecasted business results for upper management.
F&B Manager
Charleston Harbor Resort & Marina
Charleston, SC
03.2023 - 03.2024
- Developed and implemented F&B strategies to maximize customer satisfaction.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Managed food preparation, presentation, and service quality standards.
- Conducted regular meetings with kitchen staff to discuss menu changes and improvements.
- Supervised catering operations for large events including weddings, corporate functions.
Kitchen Trainee and HK Room Attendant
Holiday Inn IHG
Kochi, Kerala
12.2019 - 04.2020
- Monitored food temperatures to ensure safety and quality standards were met.
- Used proper cleaning supplies and methods to disinfect counters where raw meat, poultry, fish and eggs had been prepared.
- Maintained cleanliness and hygiene in the kitchen, including washing dishes and utensils.
- Coordinated with other kitchen staff to ensure smooth operation and timely preparation of food.
Intern
Holiday Inn Kochi, IHG Group
Kochi, India
12.2019 - 04.2020
- Identified needs of customers promptly and efficiently.
- Maintained accurate records of all activities performed throughout internship period.
- Maintained positive working relationship with fellow staff and management.
- Exceeded customer satisfaction by finding creative solutions to problems.
Education
Degree - Bachelor of Hospitality Management
Ramaiah University of Applied Science
Bengalore05-2022
Skills
- Adaptability and flexibility
- Workplace safety compliance
- Multi-tasking
- Customer service
- Operational efficiency
- Team leadership
- Strong interpersonal skills
- Good communication
- Recruitment and hiring
Awards
- Wine Education Appreciation and tasting (WEAT) Karnataka Wine Board in Association With ENOTECA
- Co-ordinator in the world tourism day 2021
- District level handball, hammer throw winner
Hobbies and Interests
- Movies
- Long drives
- Motorcycle Riding
Internship History
Holiday Inn Kochi, IHG Group, 12/01/19, 04/30/20
Languages
English, Hindi,Malayalam,Tamil
Professional
Personal Information
- Address :Del Amo Blvd
Timeline
Assistant Regional Manager
Steel City Pizza.co
04.2024 - 01.2025
F&B Manager
Charleston Harbor Resort & Marina
03.2023 - 03.2024
Kitchen Trainee and HK Room Attendant
Holiday Inn IHG
12.2019 - 04.2020
Intern
Holiday Inn Kochi, IHG Group
12.2019 - 04.2020
Degree - Bachelor of Hospitality Management
Ramaiah University of Applied Science
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