Vishnudas Kumar

Work History

City Of Hope

11.2022 - Current

Spearheaded the implementation of Snowflake as the data platform for Tableau Cloud, migrating data from Cisco Unified Intelligence Center, Salesforce, local databases, and associated published data sources.
Worked on implementing and optimizing Salesforce, CUIC and Tableau solutions for enhanced data integrity, reporting, and process flows
Established and managed API connections between Salesforce, Tableau, SQL databases, Cisco Unified Intelligence Center streamlining cross-functional operations and improving New Patient Intake Data Accuracy to over 95%
Developed real-time and time-bound dashboards and reports for executive leaders, enabling effective tracking, analysis, and mitigation of performance metrics, KPIs, and SLAs enabling Managers to identify training opportunities and improve Service Levels from 75% to Over 90%
Spearheaded the creation of unified data sources from diverse systems, fostering seamless interdepartmental reporting and robust data analytics capabilities that helped reduce data access & process times by over 50%
Collaborate with SVP, Patient Acquisition and Enterprise Operations, VP Ops-Service Line + Patient Accounts, and other relevant stakeholders to determine Salesforce report and dashboard priorities

Dallas Baptist University

03.2021 - 10.2022

Serve as a Salesforce & Pardot administrator to conduct day-to-day configuration, training, assisting, maintenance, data reporting, and overall improvement of the SFDC platform
Developed and modified automation with flows, workflows, process builder, duplication rules, assignment rules that helped improve the Student Conversion by over 60%
Deployed system and ETL integration to improve internal software environment, such as salesforce with Informatica, Google Analytics 360, Microsoft Teams, etc
Created Duplicate rules and pipelines as well as integrated various packages to improve Data Quality in the Organization by over 25%

Google Developer Student Clubs

06.2021 - 08.2022

Help growth and student interactions to developer tools and platforms through hands-on workshops and events
Conducted and won Hackathons and various workshops on TensorFlow, Flutter, Tableau, etc

Tata Consultancy Services

03.2019 - 01.2021

Company Overview: Client: Rent-A-Center
Served as a Salesforce Administrator and assisted in lead scoring, personalized customer experience, reporting, and analytics
Worked on Campaigns, Workflows, Lead Processes, Assignment Rules, Auto-Response Rules, etc resulting in an increased conversion of Prospect to Customer by 30%
Completed various integrations required to satisfy business requirements such as Data Governance, Data Analytics, Visualization, Visualforce Page Configurations, etc
Spearheaded the development of automated workflows that boosted customer SLA compliance to over 78%, exceeding all expectations
Created and periodically executed various quality controls scripts to ensure accuracy for several ORACLE databases using SQL developer, TOAD, and INFORMATICA
Worked with TIBCO Collaborative Information Management software for managing over 4000+
Client: Rent-A-Center

Tata Consultancy Services

09.2018 - 03.2019

Company Overview: Client: WALMART
Worked with software development and testing team members to design and develop robust solutions to meet client requirements for functionality, scalability, and performance for raising an EMPLOYEE LEARNING MANAGEMENT SYSTEM
Participated in architecture, design, and implementation of backend features using Python and Javascript
The system was designed using Python and various web development tools like Javascript, HTML5, etc
Client: WALMART

Installux Gulf

06.2016 - 10.2016

Closely worked with the IT and Networking team of the organization
Underwent industry-specific research and was part of the team in developing a VPN portal that help the other teams to have a secured borderless workspace