Innovative Technical Architect with proven success in software project consultancy and solutions implementation. Multi-talented systems architect with knowledge and determination to deliver actionable and effective business solutions. Thrives in deadline-driven environments with focus on quality and accuracy.
10 year of experience in Supporting & Implementing BY Transportation Manager Solution across different markets and regions
Overview
3
3
Languages
2
2
Certifications
7
7
years of post-secondary education
13
13
years of professional experience
Work History
Sr. Technical Architect - Cloud
BlueYonder Pvt. Ltd.
Bangalore, Karnataka
01.2011 - Current
Instrumented M&D for TMS Cloud deployments using App D and Splunk which resulted in 10% critical case deflection
Supporting Customers using Transportation manager, Transportation planner for their physical distribution of shipments worldwide.
Participate in status calls.
Preparing functional/technical specification.
Installed, configured, tested and maintained operating systems, application software and system management tools.
Collaborated with clients to determine project specifications and scope.
Managed and monitored all installed systems for highest level of availability.
Wrote and maintained custom scripts to increase system efficiency and performance time.
Monitored and tested application performance to identify potential bottlenecks, develop solutions, and collaborate with developers on solution implementation.
Project Engineer
Wipro Technologies
Bangalore, Karnataka
03.2008 - 01.2011
Analysis of data, support customer day to day business operations and solve issues related to Transportation manager (technical and functional).
Participate in customer calls to gather new requirements, patch/fix testing, deployment in QA and production.
Production/QA Environment support which host Transportation Manager application.
Issue Management, SLA reporting and status call participation.
Project C3 is ERP system implemented using Oracle 11i E-Business suite and part of Customer Advocacy (CA) IT, and part of Issue to Resolution(I2R) business process.
Issue to Resolution (I2R) Initiative is process for customer need to resolve their issue.
In ordinary terms I2R handles post sales service.
Primary functional areas in I2R are: (i) TAC – Technical Assistance Center (ii) SSC– Service Supply Chain.
C3 Support does production L3 support of this key I2R application (C3) system.
Handled Priority1, Priority2, Priority3 cases related to SRM, TCA Architecture and Service contract related issues.
Monitored $U Jobs.
Interacted with Business Users regarding Application Issues.
Debugging and Analyzing Packages.
Involved in Release Activities.
Knowledge Transfer.
Controlled engineering activities to maintain work standards, adhere to timelines and meet quality assurance targets.
Evaluated change order requests in response to out-of-scope work activities and developing field conditions.
Board Of Intermediate Board Of Intermediate, Proddatur
01.2003 - 01.2007
Board of Intermediate - Intermediate
Deepthi Junior Collage, Proddatur
06.2001 - 05.2003
Board of Secondary Education - Board of Secondary Education
Board Of Secondary Education, Proddatur
01.2000 - 01.2001
GPA: 75.16
Skills
BY Transportation Manager - Technical Configuration and End to End B2B Communication for this
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Accomplishments
2 time JDA Performer for being key contributor in Trans POD and working across customers solutions both technically and functionally and also working on Implementing some key customer solutions.
COE ACE, Pillar & Pillar team Award for being a key contributor in Trans POD and working across customers solutions both technically and functionally.
2 times Spot Awarded for exceptional work in Technical and Functional Aspects in Transportation Manager 6.3.X at JDA Software India Pvt.Ltd.