Vishruta Boyana
Findlay,Ohio
Summary
Dedicated healthcare professional with a proven track record of streamlining processes and prioritizing patient-centered care in hospital settings. Possessing a strong commitment to continuous improvement, I thrive in environments where efficiency and quality of care are paramount. Eager to broaden knowledge and expertise, I am particularly interested in delving deeper into the intricacies of the USA healthcare system, with a focus on Medicare and Medicaid. Open to exploring various fields within the healthcare sector, I am enthusiastic about learning new skills and approaches that will further enhance career trajectory and contribute to meaningful advancements in patient care.
Overview
6
6
years of professional experience
Work History
Patient Experience Coordinator- Operations
Star Hospitals
11.2020 - 09.2022
- Conducted root cause analyses (RCAs) on both continuous and one-time feedback, identifying recurring issues and implementing solutions to enhance patient satisfaction and operational efficiency
- Proactively engaged with inpatient (IP) patients during daily rounds, promptly addressing minor issues and escalating major concerns via platforms like Med Blaze, ensuring timely resolution and highlighting key points during meetings
- Facilitated weekly feedback meetings, meticulously documenting minutes of meetings (MOM) and preparing comprehensive reports with clear timelines for action items
- Effectively communicated feedback outcomes to department heads, initiated follow-up actions, and monitored progress, ensuring accountability and timely resolution of identified issues
- Spearheaded comprehensive project focused on optimizing Emergency Ward operations, conducting thorough assessments to identify departmental loopholes, and proposing actionable recommendations for improvement
- Engaged with nursing staff to gather feedback on work environment and accommodation, incorporating their insights into job descriptions and accommodation standards
- Developed patient satisfaction feedback form to systematically capture patient experiences and perceptions, enabling data-driven improvements in service delivery and care quality
- Implemented initiatives based on feedback insights to enhance patient experience and satisfaction, contributing to improved outcomes and organizational reputation
- Presented findings and progress updates in feedback meetings, effectively communicating action plans and outcomes to stakeholders
- Demonstrated strong communication skills in liaising with department heads, clarifying expectations, and facilitating resolution of outstanding issues within defined deadlines
- Championed a culture of continuous improvement by actively seeking feedback, analyzing trends, and implementing process enhancements to drive operational excellence
- Ensured compliance with quality standards and regulatory requirements, contributing to pent-centric care environment focused on safety and efficiency.
- Developed and implemented patient experience strategies for enhanced quality of care.
Patient Care -Executive -Inpatient Department
Yashoda Hospitals
03.2018 - 01.2020
- Implemented a standardized PRE (Patient Reporting) form to efficiently track and manage patient cases, ensuring accurate documentation of total cases and facilitating streamlined workflow
- Proactively assessed the availability of Duty Medical Officers (DMOs) or Resident Medical Officers (RMOs) on the floor and coordinated with housekeeping staff to maintain a clean and hygienic environment in the ward
- Conducted bedside rounds to welcome and engage with new patients, providing reassurance and support during their initial hospitalization phase
- Updated patient information boards with referral doctor details, ensuring clarity and continuity of care for each patient
- Facilitated timely referrals by collaborating with relevant healthcare professionals and departments, ensuring that pending referrals were promptly addressed and communicated to the appropriate personnel
- Coordinated with the insurance department and RMOs to handle referrals for company or insurance cases, ensuring adherence to procedural requirements and patient care protocols
- Managed the discharge process efficiently by entering Turnaround Time (TAT) data into the system, tracking patient discharge timelines from announcement to completion
- Provided counseling to patient attenders regarding the discharge process based on payment modes (Paying, Insurance, Company), ensuring smooth and timely discharge procedures
- Identified and addressed potential delays in the discharge process, proactively communicating reasons for delays and implementing measures to streamline workflow and minimize wait times
- Collaborated with multidisciplinary teams to continuously improve discharge processes, enhancing efficiency and patient satisfaction
- Utilized electronic systems to send messages and notifications to concerned doctors and departments regarding pending referrals, medication inquiries, and discharge processes, ensuring clear and timely communication
- Maintained accurate records of patient interactions, referrals, and discharge processes, contributing to comprehensive patient care documentation and quality assurance efforts.
Patient-Care Coordinator
Kims Hospital
01.2017 - 02.2018
- Welcomed and greeted new patients and their attendants upon arrival to the floor, introducing myself and providing a warm and welcoming atmosphere
- Oriented attendants regarding the waiting area, ensuring they were informed and comfortable while waiting for consultations or updates on patient status
- Communicated the expected discharge process timeline to patients and attendants, managing expectations and providing support throughout the discharge procedure
- Ensured timely availability of discharge summaries and coordinated with the billing department to facilitate smooth and efficient discharge processes
- Coordinated with healthcare professionals such as dieticians and consultants to ensure timely visits to the ward, facilitating personalized dietary recommendations and medical consultations for patients
- Followed up with the billing department to ensure prompt preparation of discharge summaries and coordinated feedback collection before patients left the room at the time of discharge
- Proactively followed up on referrals and investigations, ensuring timely completion and communication of results to patients and attending physicians
- Obtained necessary clearances for surgeries from relevant departments, including credit and insurance verifications, and counseled patients and attendants on financial obligations
- Facilitated smooth transitions for patients requiring ICU admission by informing attendants about room vacancy and guiding them to the waiting area
- Managed situations such as LAMA (Leave Against Medical Advice) or patient deaths with sensitivity and professionalism, obtaining necessary consents and providing support to attendants throughout the process
- Ensured that patient and attendant needs were addressed promptly and compassionately, advocating for clear communication, informed decision-making, and respectful treatment throughout their healthcare journey
- Demonstrated commitment to patient satisfaction and quality care by actively engaging in service management and coordination efforts, contributing to a positive patient experience.
Education
Master of Science in Health Informatics -
The University of Findlay
Findlay, Ohio05.2024
Post Graduate Diploma in Hospital Management -
Administrative Staff College of India (PGDHM)
Hyderabad, Telangana10.2017
Bachelor of Commerce (Affiliated Osmania University) -
Villa Marie Degree College
Hyderabad, India04.2015
Skills
- Proficient in using Med Blaze and other healthcare management systems to monitor and address patient feedback, enhance operational efficiencies, and track patient care metrics
- Skilled in employing statistical methods and data analytics for performance evaluation and operational improvements within healthcare settings
- Experienced with tools for documenting and tracking action items, managing timelines, and ensuring adherence to deadlines in project settings
- Adept at navigating and utilizing EMR systems to improve documentation accuracy, facilitate efficient communication across departments, and support patient care coordination
- Advanced proficiency in Excel for data analysis, PowerPoint for presentation of findings and reports, and Word for creating detailed documentation and reports
- Familiar with tools like fishbone diagrams (Ishikawa) for root cause analysis and developing effective solutions to improve healthcare processes and patient outcomes
- Skills learnt – HIPAA, EMR, EHR, basics of Tableau, SQL
University Activities
Works as a part-time on campus. As dining Assistant full 20hrs
Projects
RESEARCH- Discharge Process Challenges and Suggestions In KIMS Hospital, 01/2017, 04/2017 Final Dissertation - Kims hospital discharge process challenges and Suggestion Analysis of turnaround time from indenting of medicines to receiving of medicines in Inpatient Department (Summer Internship), 05/2016, 07/2016
Languages
English
Full Professional
Telugu
Full Professional
Hindi
Full Professional
Timeline
Patient Experience Coordinator- Operations
Star Hospitals
11.2020 - 09.2022
Patient Care -Executive -Inpatient Department
Yashoda Hospitals
03.2018 - 01.2020
Patient-Care Coordinator
Kims Hospital
01.2017 - 02.2018
Master of Science in Health Informatics -
The University of Findlay
Post Graduate Diploma in Hospital Management -
Administrative Staff College of India (PGDHM)
Bachelor of Commerce (Affiliated Osmania University) -
Villa Marie Degree College
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