VISHWAS LOTIA
SURAT
Summary
Seasoned professional with 15+ years’ experience in administration and customer service within leading private banks. Skilled in communication, audit and compliance, relationship management, mentorship, and training. Dedicated to achieving organizational goals while fostering continuous learning and future growth.
Overview
17
17
years of professional experience
1
1
Certification
Work History
BRANCH OPERATIONS MANAGER
KOTAK MAHINDRA BANK LTD.
12.2020 - Current
- Managing first level handling of customer, legal complaints & grievances.
- Handling team with zeal and ambition for achieving of allotted targets together with excellence in customer service.
- Responsible for overall smooth and error free functioning, general upkeep of branch.
- Assisted branch head in recruitment of the branch staff for profiles like teller, relationship, and sales officer.
- Successfully on boarded new branch through coordination with multiple functions.
- Assisting branch head in performance reviews for individual development and overall growth of the branch.
- Ensuring the optimum utilization of the team member's skill through interaction, providing on job training & support to bring best out of their abilities.
- Taking up of issues relating to infrastructure, utilities, systems and ensuring cost and volume management.
- Managing and handling clients by providing timely services, thus enhancing the customer experience, and building their banking relationship.
- Negotiating with customers on inward remittance rates to ensure bank profitability on margin amount with customer satisfaction.
PERSONAL BANKING AUTHORIZER
HDFC BANK LTD.
01.2013 - 12.2020
- Leading a result oriented team and is responsible for managing the branch profitability, ensuring high quality service and customer relationship management.
- Audit Compliance.
- First point contact for customer grievance resolution and assuring timely completion.
- Daily monitoring of office accounts.
BRANCH SALES MANAGER
INDUSIND BANK LTD.
08.2008 - 12.2012
- Responsible for Lead generation from the bank.
- Responsible to achieve branch CASA through staff like Service team, RM, CSM.
- Motivating and supporting branch staff in every aspects to achieve the numbers.
Education
L.L.B -
SAURASHTRA UNIVERSITY
01.2005
B.Com. -
SAURASHTRA UNIVERSITY
01.2002
Skills
- Customer relationship management
- Performance evaluation
- Team leadership
- Regulatory compliance
- Operational efficiency
- Branch profitability
Certification
- NISM Series VI Depository Operations Certification
- NISM Series V-A Mutual Fund Distributors Certification
Accomplishments
- Two grade promotions in Kotak Mahindra Bank
- Qualified for MDRT Trip MALAYSIA for August 2019 for Life insurance contest in HDFC BANK.
- Qualified for GOA Trip for July-September 2018 for Life insurance contest in HDFC BANK.
- Qualified for MDRT Trip BANGKOK for August 2017 for Life insurance contest in HDFC BANK.
- Qualified for UDAIPUR Trip for April 2017 for Life insurance contest in HDFC BANK.
- Qualified for COCHI Trip for June 2016 for Life insurance contest in HDFC BANK.
- Certification of Appreciation for Outstanding performance towards BAHUBALI contest BBH Drive August 2015 in HDFC BANK.
Timeline
BRANCH OPERATIONS MANAGER
KOTAK MAHINDRA BANK LTD.
12.2020 - Current
PERSONAL BANKING AUTHORIZER
HDFC BANK LTD.
01.2013 - 12.2020
BRANCH SALES MANAGER
INDUSIND BANK LTD.
08.2008 - 12.2012
L.L.B -
SAURASHTRA UNIVERSITY
B.Com. -
SAURASHTRA UNIVERSITY