Visinia Tuuholoaki
Oakland,CA
Summary
My experience in Surgical Materials going on 5 years. My leadership significantly enhanced team efficiency and material availability, leveraging skills in material handling and clear communication. I supervise a team of 17, achieving substantial improvements in operational workflow and customer satisfaction.
Overview
10
10
years of professional experience
Work History
Surgical Materials Supervisor
Stanford Hospital
East Palo Alto, CA
02.2023 - Current
- Over see 24 route locations throughout stanford.
- Over see Surgical Materials case picking, defects, case audits for over 100 cases a day.
- Rounding with OR managers for 300p, 500p, and ASC with any concerns or needs.
- Streamlined the procurement process for timely delivery of supplies, ensuring smooth production operations.
- Served as point person for any materials-related issues within the company, addressing concerns promptly and effectively to maintain smooth operations for 2nd shift.
- Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
- Supervised team of 17 to efficiently complete tasks.
- Assigned tasks to team members to complete within designated time frames.
- Trained new team members on proper and safe use of tools and equipment.
- Maintained accurate records of team attendance and documented disciplinary actions.
- Enforced team adherence to safety regulations and protocols.
- Resolved conflicts between team members and addressed complaints or grievances.
- Evaluated team performance and provided feedback on areas requiring improvement.
- Scheduled shifts and shift changes to accommodate workload and customer needs.
- Determined staffing needs, developing schedules to staff for 2nd shift.
- Actively listened to the team, handled concerns quickly and escalated major issues to Manager.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Surgical Material Lead
Stanford Hospital
East Palo Alto, CA
07.2019 - 02.2023
- Assisted in emergency cases requiring immediate intervention, successfully prioritizing tasks under high-pressure situations.
- Promoted positive working relationships within the surgical team by exhibiting strong communication skills and mutual respect.
- Communicated with the OR nurses and doctors with any supplies needed throughout the day.
- Assigned the teams assignment for the day.
- Set up tools for the team each day so they are able to complete their assignments.
- Audit over 100 scheduled cases that were picked by the team.
Surgical Material Assistance
Power Personnel
San Jose, CA
10.2018 - 07.2019
- Case Picking- Picking schedule cases for 3 different locations in Stanford ASC, 500P, and 300P for the next day and any emergency.
- Finding defects from all over the hospital to fill schedule cases that were missing supplies that were not in our inventory.
- Communicated with 500p, ASC, and 300P sterile processing when staging cases for the next day or same day.
- Returns- Supplies that were picked and charged out to the OR are returned back to surgical materials and we are to charged back into our asset inventory.
- Routes Replenishment- We stock locations all over the OR for the patients care.
Medication Aide
Brookdale Assisted Living
Danville, CA
05.2014 - 06.2017
- Maintained a safe and clean environment by adhering to infection control protocols during medication administration.
- Achieved high levels of efficiency while distributing medications by organizing daily routines around individual patient schedules and needs.
- Took patient vital signs, height, and weight measurements and monitored glucose and patient wellbeing.
- Coordinated daily medicine schedules and administration to help clients address symptoms and enhance quality of life.
- Reduced medication errors by diligently maintaining and updating medication records for each patient.
- Kept close eye on behavior and emotional responses of clients to address concerns and protect each person from harm.
- Assisted in inventory management, ensuring an adequate stock of medications was always available for patients'' needs.
- Reported changes in patient status regarding drug therapy.
- Supervised 10 staff and 20 patients
Education
Life Academy High School
Oakland, CASkills
- Positive Attitude
- Attention to Detail
- Clear Communication
- Email and Phone Communication
- Material Handling and Moving
- Decision-Making
- Order picking and processing
- Customer Relations
- Safety Procedures
- Team Management
- Work Planning and Prioritization
- Safety standards
- Supply Inventory
- Mentoring and training
- Staff Management
- Task Delegation
- Staff Training
- Staff Supervision
- Quality Assurance
- Workflow Coordination
- Work Scheduling
- Emergency Response
- Information Verification
- Employee Counseling
- Performance Assessment
- Assignment Delegation
- Active listener
- Team Player
Languages
Tonga
Timeline
Surgical Materials Supervisor
Stanford Hospital
02.2023 - Current
Surgical Material Lead
Stanford Hospital
07.2019 - 02.2023
Surgical Material Assistance
Power Personnel
10.2018 - 07.2019
Medication Aide
Brookdale Assisted Living
05.2014 - 06.2017
Life Academy High School