Visruti Nair
Program Director
Irving,TX
Summary
Strategic and results-oriented Program Manager with over 20 years of experience leading complex, cross-functional programs across Energy, Financial Services, Healthcare, and Retail sectors. Proven track record in service delivery excellence, digital transformation, vendor governance, and multi-geo program execution.
Recognized for strengthening client relationships, driving operational efficiency, and mentoring
high-performing teams. Skilled in ITIL, PMP, SAFe, and stakeholder engagement at the C-suite level.
Overview
29
29
years of professional experience
Work History
Service Delivery Manager
Birlasoft
ESAB
12.2024 - Current
- Manage delivery of IT Managed Support Services, enhancing AIOps-centric stability, and implementing proactive maintenance.
- Directing ERP and Digital Transformation initiatives, ensuring alignment with business KPIs and CX metrics
- Establish success measures for tracking and evaluating service improvements alongside customer engagement and experience.
Service Delivery Manager
HCL Tech
Chevron / SSBT
05.2022 - 12.2024
- Directed comprehensive service delivery re-engineering efforts across enterprise, boosting operational efficiency and enhancing customer satisfaction for Fortune 500 clients.
- Managed a $58M portfolio with a 120% net retention rate, leveraging client insights and driving upsell/cross sell growth.
- Led cross-functional teams to execute high-impact data center transformations, cloud migrations (Azure AVD) and collaboration platforms (RTC, PS) encompassing design, colo build, infrastructure deployment, and seamless migration
- Drove strategic performance tracking by developing and presenting KPIs during Quarterly Business Reviews (QBRs), enabling executive visibility into operational health and guiding continuous improvement across service delivery and infrastructure teams.
Portfolio Manager
HCL Tech
Facebook / Pepsico
12.2019 - 05.2022
- Directed program of 18 Senior Project Managers, optimizing service delivery and driving productivity
- Identified and prioritized transformative cloud initiatives across North America, spearheading the launch of new managed services and presales capabilities to drive growth.
- Led enterprise-scale infrastructure and network deployments across 500+ sites, while overseeing the Global CTO IT portfolio and coordinating cross-functional teams of 50+ technical SMEs and PMs.
Senior Project Manager
HCL Tech
Entergy / Oncor
06.2014 - 12.2019
- Spearheaded multimillion-dollar telecom infrastructure upgrades spanning multiple years, modernizing enterprise systems and ensuring long-term network resiliency.
- Directed a 24x7 Command Center and Network Operations Center (NOC), collaborating with vendors and external partners to uphold 100% service availability.
- Led PMO oversight across telecom, data center engineering, and strategic initiatives—managing 80+ projects and geographically dispersed teams of contractors and FTEs.
Senior Project Manager
Merck Pharmaceuticals
05.2012 - 06.2014
- Managed multiple offshore/onshore projects supporting Commercial Off-The-Shelf (COTS) product implementation at Merck, overseeing QA testing, infrastructure delivery, and end-to-end product deployment.
Project Manager
Mphasis
10.2010 - 05.2012
- Oversaw HP's global server automation and backup programs, ensuring compliance, stakeholder coordination, and resilient enterprise operations.
- Managed Symantec’s global backup infrastructure across APAC, AMERICAS, and EMEA, ensuring data protection and driving system improvements.
Multiple Roles
Spatial Comps/TCS/Citi Group/GE
06.1996 - 09.2010
- Managed and coordinated infrastructure projects for multiple clients and partners, including leading GE’s Core Load Team on a $4M enterprise upgrade of 5,500+ systems across the Gas Turbine Plants—delivered ahead of schedule and under budget, earning recognition as one of IBM’s most successful initiatives.
Skills
- Service Delivery & Operations
- Program & Portfolio Management
- Digital & Cloud Transformation
- IT Strategy & Governance
- Stakeholder & Vendor Management
- Data Center & Infrastructure Projects
- KPI & SLA Management
- Customer Experience (NPS, CSAT)
Key Achievements
Chevron: VCaaS Global Rollout - $11M
PepsiCo: Zoom/AV Transformation - $20M
PepsiCo: IT Infrastructure Rebuild - $12 Million
Entergy: PBX/Server Network Upgrade - $9M
GE: Y2K Core Load Delivery - 5,500+ systems
Education / Certifications
- B.Sc Computer Science
- University of Cambridge Diploma in Computer Studies
- ITIL, PMP, SAFe 5.1, IBM Mainframe Certified Professional
- Pursuing Masters in Psychology / Masters in Science - IT
Timeline
Service Delivery Manager
Birlasoft
12.2024 - Current
Service Delivery Manager
HCL Tech
05.2022 - 12.2024
Portfolio Manager
HCL Tech
12.2019 - 05.2022
Senior Project Manager
HCL Tech
06.2014 - 12.2019
Senior Project Manager
Merck Pharmaceuticals
05.2012 - 06.2014
Project Manager
Mphasis
10.2010 - 05.2012
Multiple Roles
Spatial Comps/TCS/Citi Group/GE
06.1996 - 09.2010
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