Visseho Henox ATIGLO GBENOU
Joliet,IL
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth. Excellent computer skills including proficiency in the use of spreadsheet, database, Excel and word processing software. Familiarity with financial reporting.
Overview
17
17
years of professional experience
Work History
Inbound Warehouse Associate
Amazone
Joliet, IL
11.2022 - Current
Vendor
CHARLIE FOOD CONCESSION
Sun Prairie, WI
07.2022 - 10.2022
Operations Manager
Hotel SAPY
Atakpame, TOGO
11.2021 - 06.2022
- Conducted employee observations and documented findings.
- Developed initiatives for process improvement and reviewed and assessed ongoing operations.
- Collaborated with board of directors to determine mission and values and plan for short and long-term goals.
Commercial Director
CAGESI
Lome, TOGO
02.2021 - 11.2021
- Developed public relations strategies to influence public opinion or promote ideas, products or services.
- Developed plans or materials to communicate organizational activities beneficial to environment, public safety or other important social issues.
- Applied strategic communication strategies and interpersonal skills to develop and maintain high-value business relationships.
Technical Adviser /Call Center Agent
Exceedra
Cairo, EGYPTE
08.2020 - 04.2021
- Explained key information regarding products and services to customers to encourage informed decision-making.
- Handled customers effectively by identifying needs, quickly gaining trust, approaching complex situations and resolving problems to maximize efficiency.
- Managed high-volume of inbound and outbound customer calls.
Accountant -Manager
Private University of Management - Togo (UPM-TOGO)
LOME, TOGO
09.2015 - 01.2017
- Maintains & tracks individual budget accounts.
- Coordinates annual budget process including tasks associated with the open/close processes.
- Updates calendar, spreadsheets, templates & forms; monitors submissions.
- Prepared month-end closing entries for detailed reporting and recordkeeping.
- Completes reconciliation procedures.
- Creates summary reports.
- Coordinates &/or provides information for annual salary review process.
- Maintained regular performance appraisals for subordinates through verbal, written and on-going review programs.
- Developed budgets, prepared forecasts and monitored financial deadlines.
Customer Service Manager
Chimicals and Agricultural Company in Togo (SPRO
Lome, KS
07.2009 - 08.2015
- Investigated sensitive customer service complaints and delivered prompt resolution to customer satisfaction.
- Organized client contracts, records and reports to strengthen traceability.
- Monitored phone calls to provide feedback and coaching.
- Set clear expectations and helped employees pursue optimal paths for achieving each target.
- Prepares account, budget, cost, expenditure &/or funds analysis.
- Provides reports to managers/PIs in tracking payment status & notification when balances & activities do not comply with policy, procedures or are inadequately prepared.
- Creates reports & queries; reviews for incomplete records, data entry errors, &/or accounting mistakes.
- May analyze open encumbrances that are no longer valid & recommend appropriate modifications to ensure smooth processing of financial transactions.
- Provides review and oversight of all types of financial transactions some of which may be complex in regard to size or duration of account.
- Troubleshoots problems.
- Performs vendor/account research as needed.
- Obtains additional information from or provides instruction & guidance for customers/vendors; corrects or escalates.
- Enters information into database.
Inventory Management Supervisor
Trade Office (TCC)
Lome, TOGO
07.2009 - 09.2009
- Supervised activities of workers engaged in receiving, storing and shipping products or materials.
- Entered information into system to update status reports.
- Developed and documented standard and emergency operating procedures for receiving and shipping products or materials.
- Inspected incoming materials for damage.
- Negotiated with carriers and warehouse operators for services and preferential rates.
- Prepared inventory for shipment by attaching tags and labels.
Education
SENIOR TECHNICIAN CERTIFICATE - Accounting And Management
I A E C
LOME10.2008
Associate of Baccalaureate Studies - Accounting
LETP-L
TOGO06.2006
Accounting Study Certificate - Accounting Technician
LETP-L
TOGO05.2005
Skills
- Financial Controls
- Monthly and Annual Journal Entries
- Report Preparation
- payroll
- Accounts Payable
- Document Coding and Classification
Languages
French
Native/ Bilingual
English
Professional
Additional Information
AREA OF EXPERTISE
Client Relationship Management / Customer Services Management /
Management of Financial and Accounting Standards
Marketing / Business Management/
COMPUTER SKILLS
- word
- excel
- power point
- internet
Timeline
Inbound Warehouse Associate
Amazone
11.2022 - Current
Vendor
CHARLIE FOOD CONCESSION
07.2022 - 10.2022
Operations Manager
Hotel SAPY
11.2021 - 06.2022
Commercial Director
CAGESI
02.2021 - 11.2021
Technical Adviser /Call Center Agent
Exceedra
08.2020 - 04.2021
Accountant -Manager
Private University of Management - Togo (UPM-TOGO)
09.2015 - 01.2017
Customer Service Manager
Chimicals and Agricultural Company in Togo (SPRO
07.2009 - 08.2015
Inventory Management Supervisor
Trade Office (TCC)
07.2009 - 09.2009
SENIOR TECHNICIAN CERTIFICATE - Accounting And Management
I A E C
Associate of Baccalaureate Studies - Accounting
LETP-L
Accounting Study Certificate - Accounting Technician
LETP-L