Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Vista Takam

Lanham,MD

Summary

Hardworking and reliable employee with extensive background operating cash registers, stocking merchandise and providing excellent customer service. Highly organized, proactive and punctual. Works well within team settings. An enthusiastic worker eager to contribute to business success. Experience providing quality work to exceed expectations. Brings reliability combined with a focus on customer satisfaction and teamwork. Capable of adapting to multiple situations as well as resolving conflict. Fluent in multiple languages including French. Hardworking Internship

Student currently studying for an associate's degree in Cyber Security. Dedicated to continuous improvement and building a career foundation. Offers strong administrative, time management and multitasking skills.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Cashier

Wendy's
Lanham, MD
11.2022 - Current
  • Memorized over 20+ different menu items and helped guide guests to the best options for their preferences. Onboarded and delivered exceptional client service to 50+ customers per shift during peak times.
  • Managed the POS and CRM systems and entered 50+ orders per hour with little to 0 errors. Helped train 5+ new staff to use the technical system.
  • Welcomed customers, offering assistance to help find store items.
  • Built and maintained productive relationships with employees.
  • Performed other duties as assigned by management.
  • Ensured compliance with all safety regulations within the store environment.
  • Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
  • Provided excellent customer service while promoting loyalty programs to increase sales potential.
  • Followed company security procedures for handling large sums of money.
  • Resolved customer complaints professionally in accordance with company policy.
  • Greeted customers and answered any questions they had about the store's products and services.
  • Balanced daily transactions on a computerized point-of-sale system.
  • Conducted price checks for special orders or discounts as requested by customers.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Issued receipts, refunds, credits or change due to customers.
  • Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
  • Organized promotional displays or arrange merchandise on counters or tables to promote sales.
  • Assisted customers over the phone regarding store operations, product information and order placement.
  • Accepted cash and credit card payments, issued receipts and provided change.
  • Preserved appearance of store by arranging and replenishing displays and merchandise racks.
  • Operated cash register or POS system to receive payment by cash, check and credit card.
  • Answered customer questions and provided store information.
  • Used suggestive selling techniques to promote add-on sales.
  • Delivered high level of customer service to patrons using active listening and engagement skills.
  • Trained new team members in cash register operation, stock procedures, and customer services.
  • Collected payments and provided accurate change.
  • Helped with purchases and signed customers up for rewards program.

Administrative Assistant

Meya Tech, LLC
Lanham, MD
01.2023 - 01.2024
  • Updated contact lists regularly when changes occur in employee status or contact information.
  • Managed database systems containing customer contact information.
  • Compiled data from various sources into organized reports for review by management team.
  • Ensured efficient operation of office equipment such as printers, copiers and fax machines.
  • Maintained office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies.
  • Handled confidential documents in an organized fashion according to established protocol.
  • Conducted research on various topics as requested by management.
  • Greeted visitors and provided general information about the company.
  • Coordinated mailings including sorting mail, preparing packages for shipping via courier service or postal service.
  • Scheduled appointments between clients and customers and internal staff members.
  • Provided administrative support to the executive team, including scheduling meetings and managing calendars.
  • Managed incoming calls while providing information or transferring callers to appropriate personnel.
  • Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
  • Entered data into spreadsheets using Microsoft Excel or other similar programs.
  • Answered questions from customers regarding products and services offered by the company.
  • Assisted with the planning of special events by arranging catering services, securing venues and ordering promotional materials.
  • Processed invoices for payment using accounting software applications.
  • Facilitated communication between different departments within the organization.
  • Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
  • Proofread content for typo-free emails and documentation.
  • Developed and implemented filing systems, both digital and physical, improving document organization and retrieval efficiency.

Internship Student

Express Exchange
Douala , Littoral
01.2020 - 10.2022
  • Implemented security measures to protect against unauthorized access or viruses.
  • Diagnosed issues with existing computer systems and identified solutions to resolve them.
  • Provided technical support for client inquiries via telephone and email.
  • Assessed customer needs and provided advice on appropriate products or services.
  • Resolved printer issues by configuring print queues or replacing toner cartridges when necessary.
  • Repaired faulty hardware components such as RAM modules, motherboards or hard drives.
  • Implemented best practices for data security including password protection policies and encryption protocols.
  • Conducted system backups and performed disk imaging operations as needed.
  • Assisted in the installation of hardware and software components on computers.
  • Diagnosed network connection problems by testing cables, routers, switches, hubs. using appropriate tools.
  • Installed security patches, antivirus software, firewalls. on workstations and servers.
  • Communicated with vendors regarding purchasing decisions for new hardware or software solutions.
  • Participated in team meetings to discuss upcoming projects or tasks that need completion.
  • Assisted team and end-users with hardware and software configuration, setup and troubleshooting to maintain system functions
  • Collaborated with professionals to escalate problem resolution, filtering inquiries to appropriate technology professionals.

Education

Associate of Science - Cyber Security

Prince George's Community College
Upper Marlboro, MD
12-2024

Skills

  • Payment Collection
  • Payment Processing
  • Cash Handling
  • Customer Assistance
  • POS Systems
  • Computer Literacy
  • Proficient in MS Office
  • Organizational abilities
  • Customer Relations
  • POS system operations
  • Document Translation
  • Language Translation
  • Critical thinking abilities
  • Problem solving skills

Certification

  • Secunumacademia

Languages

English
Native/ Bilingual
French
Native/ Bilingual

Timeline

Administrative Assistant

Meya Tech, LLC
01.2023 - 01.2024

Cashier

Wendy's
11.2022 - Current

Internship Student

Express Exchange
01.2020 - 10.2022

Associate of Science - Cyber Security

Prince George's Community College

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Vista Takam