Accomplished Assistant Manager with in-depth experience consistently rising through ranks. Well-versed in sales, personnel management, accounting and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service.
Overview
17
17
years of professional experience
Work History
Assistant Store Manager Flex
SERV-U-SUCCESS
04.2023 - Current
Covers stores in a territory for any following reason:
• Assistant Store Manager and Store Lead in a critical opening departs the company – voluntary or
involuntary.
• Assistant Store Manager, Store Lead or Store Representative is on an approved leave of absence
• Assistant Store Manager, Store Lead or Store Representative is on an extended PTO – more than one
week.
• Store Team is overloaded with work for some unique reason.
• Store Team needs additional assistance for large projects, service work, remodels or reflows.
• Covers at another store while SM conducts training.
Store Manager
SERV-U-SUCCESS
06.2020 - 04.2023
Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
Improved customer satisfaction through staff training in customer service and product knowledge.
Maximized sales by creating innovative visual merchandising displays and store layouts.
Developed a successful employee retention plan, reducing staff turnover rates significantly.
Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
Collaborated with other managers to develop company-wide initiatives aimed at improving overall performance across all locations.
Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Rotated merchandise and displays to feature new products and promotions.
Assisted with hiring, training and mentoring new staff members.
Approved regular payroll submissions for employees.
Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
Trained and guided team members to maintain high productivity and performance metrics.
Store Lead
SERV-U-SUCCESS
01.2018 - 06.2020
Provide leadership to ensure the successful and efficient execution of service and reset projects of varying complexity
Train other Store Leads and store representatives
Work with the Serv-u Store Manager to find and develop the best people to represent Serv-U, provide them the tools and training needed for them to be successful, coaching and mentoring them to be part of a high-performance team
Communicate with Meijer store leadership team (store director, common area team lead, shift leads, etc.) to achieve and maintain merchandising excellence, address changes/questions/concerns, thereby building an effective working relationship
Utilize outside people resources (i.e
Temporary workers) when required to quickly support ongoing projects or prepare for future requirements
Manage and monitor activity of subordinates to ensure on time and accurate completion of projects
Understand Plan-O-Grams, schematics and other documents required to complete projects
Understand and follow the process flow for projects, proactively responding to exceptions, minimizing impact on store teams
Utilize various smart devices and Microsoft Office Suite programs for reporting and communication.
Part-Time Sales Leader/Key Holder
CATHERINE'S PLUS SIZES (ASCENA RETAIL GROUP)
01.2015 - 01.2017
Demonstrate proper leadership in driving sales and profitability, and effective execution of sales productivity programs
Store ranked #1 in the Retail Group's Catherine's division for Sales Week #44
2 in the Group's division for May 2016
Increase in overall store ranking from 136 to 60 to Top 35 during fiscal year 2015-6
Monitor and evaluate individual performance in the areas of sales volume, hourly production, units per transaction (UPTs), charge accounts, and loss prevention
Assist Store Sales Manager (SSM)/Asst
Sales Manager (ASM) in directing and maintaining merchandise presentation according to Visual Merchandising standards and current floor set
Work with the SSM to ensure markdowns and merchandise transfers are completed correctly and in a timely manner
Assist SSM/ASM in training and enforcement of security policies and procedures
Ensure the securing of Company funds, the deposit of Company funds, and proper processing of register functions
Set up sales/promotions with proper signing in a timely manner.
ACT/SAT Prep Tutor
HUNTINGTON LEARNING CENTER
01.2014 - 01.2016
Consistently exceeded center's testing goals for ACT/SAT high school students
Continuous, short-term, and data-driven preparation of individual students for ACT/SAT testing
Development of a focused and individualized plan for test score improvement, based upon analysis of individual student's test performance and their on-going feedback throughout the process.
Academic/GED Instructor
JOLIET JOB CORPS CENTER
01.2012 - 01.2014
Consistently exceeded corporate-determined quarterly goals for GED and high school completion
Continuous, short-term, and data-driven preparation of individual students for GED 2014 testing
Development of a focused and individualized plan for test score improvement, based upon analysis of individual student's test performance and their on-going feedback throughout the process.
Mandate Retail Service Merchandiser
ACOSTA SALES AND MARKETING
01.2011 - 01.2012
Perform duties such as moving and cleaning shelves, installing new racks and shelves, displaying merchandise properly, placing shelf strips and attaching tags properly, checking date codes and maintaining plan-o-gram integrity
Assist in gathering and moving materials, supplies, fixtures and equipment necessary for the assigned set work
Partner with store personnel and co-workers to achieve and maintain merchandising excellence, discuss changes, and build an effective working relationship.
Science Instructor (Grades 6-8)
CLARK MIDDLE SCHOOL
01.2007 - 01.2011
Created instructional materials used in teaching life, chemical, and physical science, utilizing various hands-on and inquiry-based methods
Led and served on several school committees and taskforces focused on curriculum, school activities and site staff morale
Continuously entered homework and assessment data into district-provided gradebook software for analysis and reporting purposes
Communicated upcoming events, such as tests, quizzes, major project and lab report deadlines, and homework assignments via web-based applications
Coached Science Olympiad team for two years, and supervised Weather Watchers for one year
Integral part of Advanced Science Curriculum Team, responsible for the development of curriculum and corresponding assessments, as well as guidelines for student enrollment
Frequently utilized Microsoft Powerpoint, overhead projection systems, supplemental audio-visual materials, student response hardware/software, and student tablets throughout the instructional period.
Education
Certification - Paralegal Studies
Joliet Junior College
Joliet, IL
12.2024
Master of Science - Educational Administration
Purdue University Calumet
Hammond
2012
Bachelor of Science - Biology
University of St. Francis
Joliet
1997
Skills
Effective communication, both written and verbal, with students, leadership and other key stakeholders
Training and development of new hires and supervision of third shift
Proficiency in Microsoft Office Suite, and other proprietary educational hardware and software
Excellent coaching and mentoring skills, including ability to anticipate learner needs
Skillful and poised presentation that elicits highest level of learner engagement
Unique background in facilitating education of students ranging from grades 6th through 12, as well as adults, with diverse learning abilities, including gifted, autistic, ESL and at-risk
Records Management
Business Development
Stock Management
Department Oversight
Store Organization
Operations Oversight
Workforce Management
Professional Employment
SERV-U-SUCCESS, Mokena, IL, 2018-present, Store Lead, Provide leadership to ensure the successful and efficient execution of service and reset projects of varying complexity, Train other Store Leads and store representatives, Work with the Serv-u Store Manager to find and develop the best people to represent Serv-U, provide them the tools and training needed for them to be successful, coaching and mentoring them to be part of a high-performance team, Communicate with Meijer store leadership team (store director, common area team lead, shift leads, etc.) to achieve and maintain merchandising excellence, address changes/questions/concerns, thereby building an effective working relationship, Utilize outside people resources (i.e. temporary workers) when required to quickly support ongoing projects or prepare for future requirements, Manage and monitor activity of subordinates to ensure on time and accurate completion of projects, Understand Plan-O-Grams, schematics and other documents required to complete projects, Understand and follow the process flow for projects, proactively responding to exceptions, minimizing impact on store teams, Utilize various smart devices and Microsoft Office Suite programs for reporting and communication
CATHERINE'S PLUS SIZES (ASCENA RETAIL GROUP), Joliet, IL, 2015-2017, Part-Time Sales Leader/Key Holder, Demonstrate proper leadership in driving sales and profitability, and effective execution of sales productivity programs, Store ranked #1 in the Retail Group's Catherine's division for Sales Week #44, #2 in the Group's division for May 2016, Increase in overall store ranking from 136 to 60 to Top 35 during fiscal year 2015-6, Professionally manage customer and/or associate problems/complaints, Monitor and evaluate individual performance in the areas of sales volume, hourly production, units per transaction (UPTs), charge accounts, and loss prevention, Assist Store Sales Manager (SSM)/Asst. Sales Manager (ASM) in directing and maintaining merchandise presentation according to Visual Merchandising standards and current floor set, Work with the SSM to ensure markdowns and merchandise transfers are completed correctly and in a timely manner, Assist SSM/ASM in training and enforcement of security policies and procedures, Ensure the securing of Company funds, the deposit of Company funds, and proper processing of register functions, Set up sales/promotions with proper signing in a timely manner
ACOSTA SALES AND MARKETING, Plainfield, IL, 2011-2012, Mandate Retail Service Merchandiser, Perform duties such as moving and cleaning shelves, installing new racks and shelves, displaying merchandise properly, placing shelf strips and attaching tags properly, checking date codes and maintaining plan-o-gram integrity, Assist in gathering and moving materials, supplies, fixtures and equipment necessary for the assigned set work, Partner with store personnel and co-workers to achieve and maintain merchandising excellence, discuss changes, and build an effective working relationship
JOLIET JOB CORPS CENTER, Joliet, IL, 2012-2014, Academic/GED Instructor, Consistently exceeded corporate-determined quarterly goals for GED and high school completion, Continuous, short-term, and data-driven preparation of individual students for GED 2014 testing, Development of a focused and individualized plan for test score improvement, based upon analysis of individual student's test performance and their on-going feedback throughout the process
HUNTINGTON LEARNING CENTER, Naperville, IL, 2014-2016, ACT/SAT Prep Tutor, Consistently exceeded center's testing goals for ACT/SAT high school students, Continuous, short-term, and data-driven preparation of individual students for ACT/SAT testing, Development of a focused and individualized plan for test score improvement, based upon analysis of individual student's test performance and their on-going feedback throughout the process
CLARK MIDDLE SCHOOL, Saint John, IN, 2007-2011, Science Instructor (Grades 6-8), Created instructional materials used in teaching life, chemical, and physical science, utilizing various hands-on and inquiry-based methods, Led and served on several school committees and taskforces focused on curriculum, school activities and site staff morale, Continuously entered homework and assessment data into district-provided gradebook software for analysis and reporting purposes, Communicated upcoming events, such as tests, quizzes, major project and lab report deadlines, and homework assignments via web-based applications, Coached Science Olympiad team for two years, and supervised Weather Watchers for one year, Integral part of Advanced Science Curriculum Team, responsible for the development of curriculum and corresponding assessments, as well as guidelines for student enrollment, Frequently utilized Microsoft Powerpoint, overhead projection systems, supplemental audio-visual materials, student response hardware/software, and student tablets throughout the instructional period