Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Vita Sanfilippo

San Diego,CA

Summary

Professional with expertise in food and beverage management. Skilled in enhancing customer experiences, optimizing operations, and leading teams to achieve high standards. Adept at inventory management, staff training, and ensuring compliance with health and safety regulations. Valued for adaptability, reliability, and collaborative approach to meet organizational goals.

Overview

27
27
years of professional experience

Work History

Food and Beverage Assistant Manager

Sycuan Casino
04.2024 - Current
  • Responsible for all Bars, venues and employees
  • Provide excellent customer service
  • Respond effectively to guest problems and complaints
  • Provides feedback to individuals in an effort to improve service performance
  • Pre-shift and coordinate sections for servers
  • Comprehends budgets, operating statements and payroll progress reports as needed to assist in the financial management
  • Inventory according to budget and business level, sanitations and inspections
  • Responsible alcohol service
  • Maintaining a level of professionalism
  • Schedules, attendance, Memos, CIP reports, e-mail Tribal first and audits
  • Support a departmental orientation program for employees to receive the appropriate new hire training to successfully perform their job
  • Supervises cleaning and maintenance of equipment and arranges for repairs, contracts and sanitation
  • Ensure compliance with all beverage policies, standards and procedures
  • Monitors adherence to all liquor control policies and procedures
  • Reviews comment cards and guest satisfaction results with employees
  • Attends to all mandatory meetings as needed to understand group needs
  • Emphasizes guest satisfaction during all departmental meeting and focuses on continuous improvement
  • Participates in the development and implementation of corrective action plans

FOH Manager

Peohe’s
08.2022 - 04.2023
  • Proficiency in food planning and preparation, purchasing, sanitation, security, personal management recordkeeping, and preparation of reports
  • P & L profit and loss, productivity, Yield, phone audits, health inspections, property security/facility checklist and much more
  • Possess excellent basic math skills and have ability to operate POS and Aloha system
  • AMB Program – Landry’s Ambassador program
  • Sign-up Concierge and getting business from hotels
  • Trains staff on liquor control and procedures
  • Handled customer complaints effectively, resolving issues promptly to maintain brand reputation and garner positive reviews.
  • Elevated team performance with regular training sessions, addressing areas of improvement and promoting best practices.
  • Promoted upselling strategies among servers, leading to higher average check values per transaction.
  • Collaborated with back-of-house teams to deliver seamless dining experiences and high-quality service standards.
  • Managed day-to-day FOH operations to drive quality, standards, and meet customer expectations.
  • Addressed guest concerns and resolved all issues to guests' satisfaction.
  • Motivated staff to perform at peak efficiency and quality.
  • Oversaw food preparation and monitored safety protocols.
  • Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
  • Coordinated with catering staff to deliver food services for special events and functions.

Manager

Benihana
01.2020 - 04.2022
  • Oversees and manages all area of the restaurant and makes final decisions on guest service issues
  • Investigates and resolve food quality and service complaints
  • Communicates with guest and employees to solve problems and ensures complete guest satisfaction
  • Inspects dining room, food receiving and preparation, production and storage areas to ensure health and safety regulations are being adhered to at all times
  • Supervises cleaning and maintenance of equipment and arranges for repairs, contracts and other services
  • Maintain appropriate restaurant image, including restaurant cleanliness, proper uniforms, and appearance standards
  • Ensure good safety practices of employees and guests throughout the restaurant
  • Assist in the maintenance of proper emergency and security procedure
  • Coordinates and scheduling of departments

Server/Bartender

Benihana
08.2009 - 01.2020
  • Ensured timely order fulfillment with keen attention to customer requirements.
  • Present menu introduction about the items on the menu and recommendations on each page
  • Place orders in a timely matter and serve soups, salads, appetizers, and drinks as needed
  • POS Aloha and Cash handling
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.

Server/supervisor

A La Francaise
05.1998 - 12.2008
  • Provide excellent customer service through fast delivery of food orders and attentiveness
  • Cashier, counter help, knowledge of food and pastry goods
  • Served breakfast and lunch items in a timely matter
  • Key management responsibility
  • Over seeing team performances
  • Handling team conflicts
  • Hiring and onboarding new employees
  • Successfully resolved customer complaints, ensuring repeat business and positive dining experiences.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Controlled food costs and managed inventory.

Education

Medical Terminology, Medical Insurance billing, Medical office procedures, Corrections Academy, Key Boarding, Microsoft word, PowerPoint, Excel, Outlook

Grossmont College
06.2015

Associate of Occupational Studies - Medical Specialties

California College of San Diego
10.2011

Skills

  • Food service management
  • POS system proficiency
  • Customer service skills
  • Inventory management
  • Food preparation
  • Kitchen management
  • Management Experience
  • Experience in premium casual restaurant groups
  • Team management
  • Leadership skills
  • Ability to work in a fast-paced restaurant environment
  • Servsafe certified
  • RBS
  • Ordering supplies
  • Allergy awareness
  • ABC standards
  • Wine pairing
  • Delegating assignments and tasks
  • Coaching and mentoring
  • Recruitment and hiring
  • Cost controls
  • Purchasing

Languages

Spanish
Elementary

Timeline

Food and Beverage Assistant Manager

Sycuan Casino
04.2024 - Current

FOH Manager

Peohe’s
08.2022 - 04.2023

Manager

Benihana
01.2020 - 04.2022

Server/Bartender

Benihana
08.2009 - 01.2020

Server/supervisor

A La Francaise
05.1998 - 12.2008

Associate of Occupational Studies - Medical Specialties

California College of San Diego

Medical Terminology, Medical Insurance billing, Medical office procedures, Corrections Academy, Key Boarding, Microsoft word, PowerPoint, Excel, Outlook

Grossmont College

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