Vita Shykula
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
I am a highly motivated and results-oriented individual with a strong work ethic. I am confident that my skills and experience would be a valuable asset to your team. So, I am eager to learn more about this opportunity and how I can contribute to Meest's success.
Overview
10
10
years of professional experience
Work History
Claims Representative
Meest America Inc.
05.2022 - Current
- Worked productively in fast-moving work environment to process large volumes of claims.
- Researched and analyzed complex claims to determine next steps and possible outcomes.
- Followed up with customers on unresolved issues.
- Improved customer satisfaction by providing timely and accurate information on claim status and resolution.
- Analyzed and addressed escalated claims to resolve issues quickly.
- Developed strong relationships with clients, facilitating trust and open communication during the claims process.
- Updated claims system to track claim status and provide relevant information to other department.
- Collaborated with cross-functional teams to expedite complex claims investigations and resolutions.
- Minimized financial losses by identifying fraudulent claims through thorough analysis and investigation.
- Investigated accidents or incidents to determine cause and extent of damages.
- Posted payments to accounts and maintained records.
Cargo Assistant
Meest America Inc
03.2023 - 03.2024
- Ensured timely deliveries with precise route planning and constant communication with transportation partners.
- Skilled in processing cargo documents for sea container delivery to Ukraine
Online Chat Operator
Meest America Inc
05.2020 - 05.2022
- Enhanced customer satisfaction by providing timely and accurate responses to inquiries through chat support.
- Conducted thorough research to provide accurate information, ensuring prompt resolution of customer concerns.
- Resolved technical issues for customers by utilizing comprehensive knowledge of company products and services.
- Collaborated with team members to share best practices for handling complex inquiries and improving overall performance.
- Demonstrated flexibility in adjusting work hours or assisting with additional tasks during peak periods, contributing to overall team success.
- Created and maintained detailed database to develop promotional sales.
Accountant Assistant
Meest America Inc
05.2016 - 05.2020
- Produced and distributed invoices and financial documents.
- Provided exceptional customer service when addressing both internal and external inquiries related to invoicing or payment status.
- Provided customer service, invoiced customers, and accepted payments.
Cashier
Coney Island Pharmacy
06.2014 - 05.2016
- Developed strong relationships with customers through consistent professionalism and excellent interpersonal skills.
- Served as a reliable backup when staffing shortages occurred in other areas of the pharmacy or store.
- Continuously updated knowledge of prescription medications, over-the-counter products, and store promotions to provide accurate information to customers and increase sales potential.
- Supported pharmacy team by answering phone calls, directing inquiries, and taking accurate messages.
- Registered customer purchases on assigned cash register, collected cash and distributed change, processing voids, returns, rain checks, refunds and exchanges.
- Operated pharmacy systems to obtain patient prescription status, communicating with prescribing physicians and in-store pharmacists to clarify orders and meet specifications.
- Increased customer satisfaction by providing friendly and efficient service during checkout process.
Education
Bachelor of Law - Law
Ternopil National Economic University
Ternopil, Ukraine 06.2014
High School Diploma -
Ternopil Comprehensive School
Ternopil, Ukraine 06.2010
Skills
- Claims Investigation
- Ability to work independently and as part of a team
- Adaptable and eager to learn new skills
- Team Collaboration
- Documentation Review
- Conflict Resolution
- Customer Service
- Claims Processing
- Excellent administrative abilities
- Recordkeeping Organization
Timeline
Cargo Assistant
Meest America Inc
03.2023 - 03.2024
Claims Representative
Meest America Inc.
05.2022 - Current
Online Chat Operator
Meest America Inc
05.2020 - 05.2022
Accountant Assistant
Meest America Inc
05.2016 - 05.2020
Cashier
Coney Island Pharmacy
06.2014 - 05.2016
Bachelor of Law - Law
Ternopil National Economic University
High School Diploma -
Ternopil Comprehensive School
Similar Profiles
Iryna ShesterniakIryna Shesterniak
Customer Service Representative at Meest America Inc.Customer Service Representative at Meest America Inc.
Dmytro BashaDmytro Basha
Customs Broker at Meest Corporation IncCustoms Broker at Meest Corporation Inc
Robert GerzanychRobert Gerzanych
Driver at Meest GroupDriver at Meest Group
Amy TedderAmy Tedder
Claims Representative at Wallace and Graham LawClaims Representative at Wallace and Graham Law
Elroy DouglasElroy Douglas
Claims Representative at ProgressiveClaims Representative at Progressive