VITALIS MALALA
Fort Worth,USA
Summary
Experienced with front office operations and ensuring smooth administrative work flow. Utilizes customer service expertise to enhance guest satisfaction. Track record of effective communication and organizational skills in dynamic settings.
Overview
10
10
years of professional experience
1
1
Certification
Work History
FRONT OFFICE ASSOCIATE
Radisson Blu Waterfront Hotel Jersey UK
01.2023 - 12.2024
- Check the daily arrivals of the guests
- Ensure downtime reports are done
- Check-in and check-out of the guests.
- Customer care .manage and solve guests inquiries,issues in a professional and timely manner
- Manage room bookings,modifications and cancellation
- Perform general office duties such as data entry
- Answering phone calls and directing inquiries
- Collecting guests payment
Guest Service Agent
Radisson Blu Hotel Nairobi Kenya
09.2015 - 11.2022
- Handling check-ins and check-out
- Handling guests complains and resolving them in a creative manner
- Assisting with guests requests like reservation or spa booking
- Acting as a central point of communication for guests and other department
- Collecting payment from guests
- Enhancing guest pay beyond standard
Front Office Associate
Crowne Plaza Hotel Nairobi Kenya
01.2015 - 09.2015
- Switchboard operations
- Front desk services
- Guest relations
- Business center operations.
Education
Diploma - Tourism Management
Coast Institute of Technology
Kenya07.2024
High School Diploma - undefined
Kenya11.2009
Skills
- Billing and invoicing
- Customer care
- Complaint handling
- Switchboard operation
- Front desk operations
- Downtime reporting
- Reservation management
- Opera
Certification
- Tourism management
- Customer service
- Communication
- Guest Relation
LANGUAGES
English
Timeline
FRONT OFFICE ASSOCIATE
Radisson Blu Waterfront Hotel Jersey UK
01.2023 - 12.2024
Guest Service Agent
Radisson Blu Hotel Nairobi Kenya
09.2015 - 11.2022
Front Office Associate
Crowne Plaza Hotel Nairobi Kenya
01.2015 - 09.2015
High School Diploma - undefined
Diploma - Tourism Management
Coast Institute of Technology