Vitalis Tinashe Jogo
Harare
Summary
Detail-oriented IT Intern/Slot Technician with a strong background in technical support, equipment maintenance troubleshooting, software installation, and network support. Proven ability to diagnose and resolve issues efficiently, ensuring compliance and optimal functionality electonic devices. Eager to apply academic knowledge in real-world situations, contribute to team projects, and learn emerging technologies to support organizational goals."
Overview
5
5
years of professional experience
1
1
Certification
Work History
Slot Technician
Carnival Cruise Lines
Miami
03.2023 - Current
- Conducted routine inspections of slot machines to ensure optimal functionality and compliance with gaming regulations.
- Managed inventory of spare parts and tools, ensuring availability for smooth operational flow.
- Diagnosed technical issues related to gaming devices and executed corrective measures promptly.
- Resolved player disputes by investigating game play history logs and determining the cause of any discrepancies.
- Assisted customers with technical support for operating gaming devices or resolving issues with their accounts.
- Monitored and maintained the performance of all gaming systems to ensure optimal operation.
- Installed and maintained the arcade gaming machines
IT Intern
Regency Casino
Harare
09.2020 - 12.2022
- Contributed to team meetings by sharing insights on IT process improvements.
- Provided technical support to users with a variety of questions related to computer systems, software and hardware.
- Installed, configured, and tested hardware components such as routers, switches, and servers.
- Configured network settings according to specified requirements.
- Installed and configured CCTV equipment on the casino floor
Education
Bachelor of Science - Electronics And Telecommunications Technology
University of Zimbabwe
Harare01-2023
Skills
- Hardware configuration
- Effective communication
- Database management proficiency
- Operating systems
- CSS
- Web development expertise
- Javascript
- C programming
- Equipment maintenance
- Technical support
- Troubleshooting techniques
- Compliance inspection
- Inventory management
- Customer service
Languages
English
Professional
Shona
Professional
Certification
HCIA Datacom (2022-2025)
Affiliations
Chess Player
Timeline
Slot Technician
Carnival Cruise Lines
03.2023 - Current
IT Intern
Regency Casino
09.2020 - 12.2022
Bachelor of Science - Electronics And Telecommunications Technology
University of Zimbabwe