Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Vitaliy Galeyev

Bellevue,WA

Summary

A Customer service with 20+ years. Dedicated to creating a smooth customer experience in tech industry. An IT Support with 7+ years. Experience Installs, modifies, troubleshooting and maintaining computer's, server's hardware and software systems; as well as creating a new network infrastructure. Expert knowledge of IT best practices, policies and regulations, In-depth understanding of programming, computer science and digital security.

Knowledgeable Support Engineer L2 with solid foundation in troubleshooting and resolving complex IT issues. Successfully implemented solutions that minimized downtime and improved system efficiency. Demonstrated expertise in customer support and technical problem-solving. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

7
7
years of professional experience
1
1
Certificate

Work History

Level 2 IT Support Engineer

Insight Enterprise / RiotGames
06.2022 - Current
  • Enhanced network security by implementing robust data protection measures.
  • Managed hardware inventory, ensuring timely replacements and minimizing equipment downtime.
  • Implemented backup strategies to guarantee data integrity and prevent data loss incidents.
  • Developed customized solutions for unique client requirements, leading to increased customer satisfaction ratings.
  • Streamlined helpdesk processes for faster response times to client inquiries.
  • Performed root cause analysis on recurring issues, implementing permanent fixes to prevent future occurrences.
  • Contributed to the successful completion of major IT projects within stipulated deadlines by efficiently collaborating with team members.
  • Supported end-users in troubleshooting hardware and software problems effectively.
  • Assisted clients remotely, reducing on-site visits and increasing efficiency in issue resolution.
  • Diagnosed and troubleshot hardware, software and network issues.
  • Installed and configured operating systems and applications.
  • Installed, configured and maintained computer systems and network connections.
  • Responded to customer inquiries and provided technical assistance over phone and in person.
  • Configured hardware, devices, and software to set up work stations for employees.
  • Created user accounts and assigned permissions.
  • Monitored system performance to identify potential issues.
  • Helped streamline repair processes and update procedures for support action consistency.
  • Assisted in development of system security protocols.
  • Documented faults and bugs for referral to development staff for use in updates.

IT Support Specialist

S-Corporate VG Technologies
09.2021 - 06.2022
    • Used ticketing systems to manage and process support actions and requests.
    • Managed high levels of call flow and responded to technical support needs.
    • Configured and tested new software and hardware.
    • Researched and identified solutions to technical problems.
    • Maintained servers and systems to keep networks fully operational during peak periods.
    • Diagnosed and troubleshot hardware, software and network issues.
    • Installed and configured operating systems and applications.
    • Installed, configured and maintained computer systems and network connections.
    • Responded to customer inquiries and provided technical assistance over phone and in person.
    • Configured hardware, devices, and software to set up work stations for employees.
    • Created user accounts and assigned permissions.
    • Monitored system performance to identify potential issues.
    • Helped streamline repair processes and update procedures for support action consistency.
    • Assisted in development of system security protocols.

Technical Support Specialist

Blueprint Technologies
05.2018 - 09.2021
  • Verify and identify users from attackers and would be social engineers to protect client data.
  • Identify advanced persistent threats such as malware, phishing, ransomware, and other exploits.
  • Analyze various data points provided by proprietary software to verify authorization of access.
  • Excellent communications skills to confirm issues and set expectations by educating users on product use and security.
  • Solution oriented change through process development and direct feedback to user, colleagues and developers based on field data from users and exploiters.
  • Monitoring clicks, links, usability, and overall status of the company webpage, landing pages and supporting pages
  • Resolved 15 technical support inquiries per day.

Education

Associate of Arts - Pharmacy Administrative Management

Edmonds Community College
Edmonds, WA
12.2014

Bachelor of Arts - Missiology, Theology

Donetsk Christian University
Donetsk, Ukraine
06.2001

Skills

  • Windows and Windows Server administration
  • Database optimization techniques
  • Oversee Active Directory administration
  • Printer maintenance
  • Network management
  • Wireless network management
  • Technical application support
  • Data backup strategies
  • Incident management
  • Hardware diagnostics
  • Asset management
  • Server maintenance
  • VoIP systems
  • Patch management
  • Data recovery
  • Mobile device management
  • System administration
  • Virtualization technologies
  • Ticketing systems
  • Customer service
  • Remote support
  • Desktop support

Certification

  • DELL POWEREDGE CORRECTIVE MAINTENANCE Certificate - Dec 19, 2023
  • DNN Servers - Network Technician - Certified - Sept, 2021

Languages

English
Full Professional
Russian
Native or Bilingual
Ukrainian
Native or Bilingual

Timeline

Level 2 IT Support Engineer

Insight Enterprise / RiotGames
06.2022 - Current

IT Support Specialist

S-Corporate VG Technologies
09.2021 - 06.2022

Technical Support Specialist

Blueprint Technologies
05.2018 - 09.2021

Associate of Arts - Pharmacy Administrative Management

Edmonds Community College

Bachelor of Arts - Missiology, Theology

Donetsk Christian University

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