Summary

Overview

Work History

Education

Skills

Certification

Languages

Timeline

Vitaliy Laptev

Newport Beach,CA

Summary

Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.

Overview

1

1

Certification

Work History

Customer Service Representative and Food Handler

Handel's Homemade Ice Cream & Yogurt

07.2022 - 08.2022

Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Handled customer inquiries and suggestions courteously and professionally.
Answered constant flow of customer calls with minimal wait times.
Answered customer telephone calls promptly to avoid on-hold wait times.
Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Responded to customer requests for products, services, and company information.
Developed customer service policies and procedures to meet and exceed industry service standards.
Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.

Education

High School Diploma -

Corona Del Mar High School

Costa Mesa

06.2024

Skills

Complaint Resolution
Consultative Sales
Product Knowledge
Order Fulfillment
Order Processing

Money Handling Abilities
Technical Support
Brand Representation
Retail Store Support
Scheduling

Certification

Certified food handler

Languages

Russian

Native or Bilingual

Timeline

Customer Service Representative and Food Handler

Handel's Homemade Ice Cream & Yogurt

07.2022 - 08.2022

High School Diploma -

Corona Del Mar High School

Certified food handler