Vitaliy Velikiy
Vancouver
Summary
Dynamic customer service professional with a proven track record at VelikiyMedia, adept at problem-solving and fostering positive client relationships. Recognized for enhancing customer satisfaction through effective communication and organizational skills. Committed to teamwork and continuous improvement, consistently resolving inquiries and training new representatives to uphold high service standards.
Overview
3
3
years of professional experience
Work History
VelikiyMedia
David Velikiy - (253) 886-1621
01.2021 - 02.2024
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Processed orders and managed returns efficiently to enhance customer satisfaction.
- Maintained accurate records of customer interactions using CRM software.
- Collaborated with team members to streamline processes and improve response times.
- Assisted in training new representatives on company policies and procedures.
- Monitored key performance indicators to ensure adherence to quality standards.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
Farmers Insurance Agent
Analece - (253) 285-1705
01.2022 - 04.2023
- Developed tailored insurance solutions for clients, ensuring comprehensive coverage and satisfaction.
- Conducted thorough policy reviews to identify gaps and recommend enhancements for client portfolios.
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
- Collaborated with underwriters to assess risk factors and finalize policy terms effectively.
- Educated clients on various insurance products, enhancing their understanding of coverage options.
- Assisted in marketing initiatives to promote new insurance products within target demographics.
VelikiyStyle Customer Representative
David - (253) 886-1621
05.2021 - 04.2022
- Resolved customer inquiries and issues with efficiency and accuracy.
- Provided product information and support, enhancing customer satisfaction.
- Processed transactions swiftly while ensuring compliance with company policies.
- Assisted in training new representatives on systems and best practices.
- Met customer call guidelines for service levels, handle time and productivity.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Trained new personnel regarding company operations, policies and services.
- Created and maintained detailed database to develop promotional sales.
Education
Associate of Arts - Project Manager
Pierce County Skills Center
Puyallup, WA04-2021
Associate of Arts - Electrical Engineering
Bates Technical College
Tacoma, WA01-2020
High School Diploma
Franklin Pierce High School
Tacoma, WA03-2019
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Flexible and adaptable
- Dependable and responsible
- Multitasking Abilities
- Excellent communication
- Critical thinking
- Computer skills
- Organizational skills
- Calm under pressure
- Active listening
- Problem resolution
- Verbal communication
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Achieved Results by completing Task with accuracy and efficiency.
- Supervised team of 6 staff members.
- Resolved product issue through consumer testing.
Languages
English
Native or Bilingual
Russian
Native or Bilingual
Timeline
Farmers Insurance Agent
Analece - (253) 285-1705
01.2022 - 04.2023
VelikiyStyle Customer Representative
David - (253) 886-1621
05.2021 - 04.2022
VelikiyMedia
David Velikiy - (253) 886-1621
01.2021 - 02.2024
Associate of Arts - Project Manager
Pierce County Skills Center
Associate of Arts - Electrical Engineering
Bates Technical College
High School Diploma
Franklin Pierce High School
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