Vitaliy Zorchenko
Tulsa,OK
Summary
Results-driven Operations Supervisor with a strong track record in enhancing productivity and operational efficiency. Expertise in coordinating priority freight and parcel delivery operations while cultivating team cohesion. Demonstrates exceptional leadership, problem-solving, and communication skills to ensure seamless workflows and optimal performance. Committed to leveraging operational insights to drive continuous improvement.
Overview
9
9
years of professional experience
Work History
Property Manager
Self-Employeed
Tulsa, US
08.2023 - Current
- Regularly conducted evaluations of properties to ensure safety standards and compliance with regulations.
- Managed and optimized property budgets, tracking income and expenses, and implementing financial strategies.
- Developed and maintained positive relationships with tenants, addressing concerns and inquiries promptly, contributing to a high tenant satisfaction rate.
- Conducted regular market research and competitive analysis to identify opportunities for property improvement.
- Maintained accurate and up-to-date property records, including lease agreements, maintenance logs, and financial documents, ensuring compliance with industry regulations.
- Implemented a proactive rent collection process, reducing late payments by 95%, and improving overall cash flow.
Operations Supervisor
GLS
Sacramento, US
11.2015 - 08.2023
- Coordinated and dispatched a fleet larger than 30 vehicles to ensure the timely delivery of priority parcels and freight.
- Managed daily schedules, assigning drivers to specific routes based on customer demands, and driver availability.
- Monitored GPS tracking systems to track the location of vehicles in real time and make necessary adjustments to optimize efficiency.
- Maintained constant communication with drivers via radio or phone to provide updates on traffic conditions, route changes, or customer requests.
- Responded promptly to customer inquiries, resolving issues or concerns related to deliveries and pick-ups.
- Collaborated with warehouse staff in order to facilitate the accurate loading and unloading of goods onto trucks for efficient transportation.
- Utilized computer software systems to input data regarding orders, deliveries, and driver logs for recordkeeping purposes.
- Implemented safety protocols and procedures for drivers, ensuring compliance with local traffic laws and company regulations.
- Improved customer satisfaction by resolving delivery issues promptly and effectively.
- Streamlined communication between drivers, warehouse staff, and customers through the use of mobile applications, or messaging platforms.
- Reduced overtime costs by optimizing driver schedules based on workload demands.
- Optimized routing strategies to minimize fuel consumption and reduce transportation costs by 7%.
- Monitored key performance indicators (KPIs), such as order accuracy, cycle time, and customer satisfaction, to identify areas for improvement.
- Managed relationships with third-party logistics providers (3PLs), ensuring compliance with service level agreements (SLAs).
- Coordinated maintenance and repair schedules for equipment, ensuring minimal downtime.
- Created and implemented contingency plans for potential issues regarding deliveries and pickups.
- Used payroll software such as Paylocity and other in-house software to manage payroll for all direct reports.
- Trained new hires on company policies, regulations, SOPs, and delivery software applications for both office personnel and delivery drivers.
- Personally performed deliveries and pickups when necessary to ensure service coverage, driving vehicles from cargo vans to 26' box trucks.
Education
Some College - General Studies
American River College
Sacramento, CA07.2012
Skills
- Delivery Driver Experience
- Data Entry
- Warehouse Management
- Customer Service
- Conflict Resolution
- Microsoft Outlook
- Shift Management
- Warehouse Experience
- Organizational skills
- Payroll
- Microsoft Office and Excel
- Inventory Control
- 3PL
- Exceptional oral and written communication skills
- Time management
- Teamwork and collaboration
- Problem-solving skills
- Analytical skills
- Attention to detail
- Efficient leadership
Languages
Russian
Native/ Bilingual
Ukrainian
Native/ Bilingual
English
Native/ Bilingual
References
References available upon request.
Timeline
Property Manager
Self-Employeed
08.2023 - Current
Operations Supervisor
GLS
11.2015 - 08.2023
Some College - General Studies
American River College
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