Vitaly Mann`
San Jose,CA
Summary
Dynamic and adaptable professional with a proven track record in enhancing engagement and management. Excelled in instructional strategies and oral communication, contributing significantly to development and performance. Skilled in multitasking, organization, and adaptability across various roles.
Overview
18
18
years of professional experience
1
1
Certification
Work History
K-8 Substitute Teacher
Oak Grove School District
San Jose , CA
2014.08 - Current
- Established a positive and supportive learning environment using reinforcement techniques.
- Created a conducive learning environment by fostering positive social interactions and implementing behavior management strategies.
- Utilized a range of teaching methods including lectures, demonstrations,and discussions to educate students on core subjects like language arts,
mathematics,
science
and the social sciences. - Tailored teaching strategies based on the specific learning styles and ability levels of the students.
- Integrated real-world examples for relevant and engaging learning.
- Utilized educational technology to enhance learning experiences.
- Collaborated with colleagues to develop and execute effective lesson plans.
Flex Agent
Firefly Car Rental
San Jose , CA
2013.10 - 2014.07
- Provided customer service to clients through phone and email communication.
- Followed established procedures for processing returns, exchanges, refunds while maintaining high levels of accuracy.
- Responded promptly to customer inquiries and complaints in a professional manner.
- Upsold additional products or services when appropriate in order to meet sales goals.
Sales Associate
YMCA Of Silicon Valley
San Jose , CA
2007.06 - 2012.11
- Greeted customers and provided exceptional customer service.
- Attended weekly team meetings to review performance goals and objectives.
- Built and maintained relationships with peers and upper management to drive team success.
- Developed trusting relationships with customers by making personal connections.
- Engaged in friendly, professional dialogue with customers to understand their needs.
Guest Service Usher
HP Pavillion
San Jose , CA
2006.06 - 2010.12
- Coordinated with other departments to ensure smooth operations during events.
- Assisted in resolving customer service issues such as seating disputes or complaints.
- Provided exceptional customer service to ensure guest satisfaction.
- Greeted and assisted customers to foster positive experiences.
Education
Bachelor of Arts - English
San Diego State University
San Diego, CA1994-06
Skills
- Oral communication
- Instructional Strategies
- Analytical Skills
- Verbal and written communication
- Adaptable
- Positive Reinforcement
- Classroom Management
- Special Education Support
Languages
English
Professional
Russian
Limited
Certification
- K-12 Emergency Substitute Teacher Credential
Volunteerism
- San Jose Jazz Festival - bringing exceptional customer service to the masses
- Cinequest Film Festival - customer service, line mgmt, speaker and discussion of films
- KKUP Radio - on air disc jockey, knowledgeable in all genres of music
Timeline
K-8 Substitute Teacher
Oak Grove School District
2014.08 - Current
Flex Agent
Firefly Car Rental
2013.10 - 2014.07
Sales Associate
YMCA Of Silicon Valley
2007.06 - 2012.11
Guest Service Usher
HP Pavillion
2006.06 - 2010.12
Bachelor of Arts - English
San Diego State University
- K-12 Emergency Substitute Teacher Credential
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