Vita M. Goins
Business Administration
Saint Clair Shores,MI
Summary
Dynamic Administrative Manager with a proven track record at G & P Plumbing, Drain and Sewer, LLC, excelling in office management and client relationship management. Spearheaded initiatives that streamlined operations, enhanced service quality, and fostered strategic partnerships, driving significant growth and customer satisfaction. Adept at project management and effective communication, ensuring operational excellence.
Overview
40
40
years of professional experience
Work History
Administrative Manager/Partner
G & P Plumbing, Drain and Sewer, LLC
St. Clair Shores, MI
07.2007 - 02.2025
- Supervised daily operations, focusing on budgeting and forecasting in plumbing service sector.
- Refined technician scheduling processes to enhance service efficiency.
- Strengthened communication workflows between office staff and field teams, optimizing operational performance.
- Conducted performance evaluations to promote staff progression and development.
- Resolved complex customer issues promptly to maintain high satisfaction levels.
- Designed administrative procedures that improved overall operational effectiveness.
- Negotiated with vendors to reduce supply costs through strategic partnerships.
- Established alliances with organizations to expand service offerings and increase business value.
Managing Partner
Plumbing Companies, Florida and Michigan
09.1991 - 07.2007
- Developed strategic partnerships to enhance service offerings and market reach.
- Implemented training programs to improve staff skills and service quality.
- Analyzed market trends to identify growth opportunities in the plumbing sector.
- Negotiated contracts with suppliers, vendors, and clients.
- Managed daily operations including staff management and client relations.
- Reviewed daily and overall financials to ensure profitability.
- Reviewed monthly financial statements and generated reports accordingly.
- Actively participated in strategic planning meetings.
- Established best practices for customer service initiatives.
- Attended networking events to promote the company brand.
- Maintained customer relations and coordinated promotions to increase and create new revenue.
- Developed and implemented strategies to identify new business opportunities.
Account Executive
Ameritech Publishing
Troy, MI
03.1985 - 09.1991
- Managed client accounts to ensure satisfaction and retention.
- Presented product demonstrations to potential clients and stakeholders.
- Maintained accurate records of all sales activities.
- Generated weekly reports on sales performance against targets for upper management review.
- Provided timely customer service support to resolve any issues quickly and efficiently.
- Cultivated relationships with key decision makers through regular client visits and follow-up calls.
- Analyzed customer data to develop targeted campaigns that increased customer success.
- Developed and implemented a comprehensive sales plan to increase revenue in assigned territory.
- Created marketing materials, including brochures and presentations, to showcase products and services.
- Developed pricing strategies tailored to individual clients based on their unique needs.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Identified customer needs by asking questions and advising on best solutions.
Education
Bachelor of Arts - Business Management/Marketing
Wayne State University/Macomb College
Detroit, MI06-1979
Skills
- Office management
- Scheduling coordination
- Project management
- Effective communication
- Client relationship management
- Sales and Marketing
Accomplishments
- Top Gun awards for fastest growing U. S. franchise.
- High honors for sales initiatives Ameritech Publishing
- Mentorship program for challenged high school students (Florida)
Timeline
Administrative Manager/Partner
G & P Plumbing, Drain and Sewer, LLC
07.2007 - 02.2025
Managing Partner
Plumbing Companies, Florida and Michigan
09.1991 - 07.2007
Account Executive
Ameritech Publishing
03.1985 - 09.1991
Bachelor of Arts - Business Management/Marketing
Wayne State University/Macomb College
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