Vito Gallo
Lancaster,NY
Summary
Dynamic and results-oriented business management professional with over 3 years of experience in member services, sales, and assistant management. Proven track record of driving member engagement, achieving sales targets, and enhancing operational efficiency. Skilled in team leadership, training, and performance management, with a strong ability to cultivate a welcoming and positive atmosphere for members and staff. Adept at utilizing analytics to inform decision-making and executing strategic marketing initiatives. Committed to fostering a culture of excellence and exceeding organizational goals.
Overview
2
2
years of professional experience
Work History
Assistant Manager
Crunch Fitness
08.2024 - Current
- Developed and implemented daily production goals for the team, focusing on leads, appointments, sales, referrals, and collections to drive performance.
- Executed operational plans and held the team accountable to ensure alignment and productivity.
- Managed onboarding processes.
- Served as the subject matter expert on in-club analytics, leveraging data to inform strategic decisions.
- Led the development and execution of the monthly marketing calendar to enhance member engagement and promote services.
- Proven track record in building and expanding the Personal Training business, demonstrating strong leadership and coaching skills.
- Recruited, trained, and mentored personal training staff to foster a high-performing team environment.
- Oversaw the Personal Training department by setting goals and ensuring accountability within the team.
- Ensured compliance with proper procedures for session redemption and monitored performance against departmental objectives.
- Managed member complaints efficiently and tactfully, adhering to club procedures for documentation and resolution.
- Promoted a professional and welcoming atmosphere, enhancing the quality of service and care provided to members.
- Conducted daily inspections of the club, utilizing cleaning checklists to maintain high standards of cleanliness, maintenance, safety, and security.
- Ensured prompt repairs of visible maintenance issues, proper signage for out-of-service equipment, and reinforced the shared responsibility for cleanliness among staff.
- Managed inventory of maintenance parts and tracked the completion of opening/closing checklists, repair logs, and cleaning tasks.
- Assisted in the processing, submission, and approval of payroll to ensure accurate and timely compensation for staff.
- Generated repeat business through exceptional customer service.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Sales Lead
Crunch Fitness
04.2023 - Current
- Greeted all members and guests with warmth and professionalism, ensuring a positive farewell experience.
- Responded to phone inquiries courteously and effectively, providing helpful information to enhance member engagement.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Led the Membership team in driving new member acquisition, successfully achieving monthly enrollment targets.
- Ensured adherence to all club policies, procedures, and standards, including conducting club tours and managing telephone inquiries.
- Guided the Membership team in facilitating the Crunch One Kick Off for all new members, fostering a welcoming introduction to the club.
- Cultivated an inclusive atmosphere for co-workers, members, and guests, promoting a sense of community.
- Demonstrated an enthusiastic, outgoing, and ambitious personality, contributing to a vibrant team culture.
- Maintained a professional demeanor at all times, representing the club with integrity.
- Developed and executed a monthly outreach plan for the Membership team, enhancing visibility and engagement.
- Provided support in retail, childcare, and other areas as needed to ensure smooth operations.
- Facilitated member service payments in accordance with company policies and procedures.
- Ensured a clean and organized work environment to promote operational efficiency.
- Assisted management with various projects, contributing to overall club initiatives.
- Adhered to all policies and procedures outlined in the Employee Handbook, maintaining compliance and professionalism.
- Responsibilities are subject to change as needed to meet the evolving needs of the club.
Membership Services Representative
Crunch Fitness
10.2022 - Current
- Greeted all members and guests warmly, enhancing their experience as they exited the club.
- Managed member and guest check-ins following company protocols, ensuring an efficient and welcoming process.
- Utilized club software to facilitate communication and relay messages during member check-in.
- Answered phone inquiries courteously and professionally, providing helpful information and assistance.
- Communicated special events and promotions to members and guests, fostering community engagement.
- Maintained a welcoming atmosphere that encouraged member retention and satisfaction.
- Addressed member requests promptly or escalated issues to management as needed.
- Upheld a professional demeanor at all times, representing the club positively.
- Promoted and sold retail products to enhance member experience and drive revenue.
- Assisted prospective and established members in person or by telephone.
- Scheduled member services, including tanning and other offerings, ensuring seamless service delivery.
- Facilitated payment transactions for member services in accordance with company policies.
- Acquired comprehensive knowledge of club facilities, services, and schedules to better assist members.
- Ensured a clean and organized work environment to maintain operational efficiency.
- Assisted management with various projects, contributing to overall club success.
- Adhered to all policies and procedures outlined in the Employee Handbook.
- Executed opening and closing duties to ensure smooth daily operations.
Education
Bachelor of Arts - Business Management
Hilbert College
Hamburg, NY05-2024
High School Diploma -
St. Mary's High School
Lancaster, NY05-2020
Skills
- Employee Scheduling
- Sales monitoring
- Operations Management
- Product and service knowledge
- Task Delegation
- Employee Performance Evaluations
- Project Management
- Performance reviewing
- Recruitment, interviewing, and hiring
- Staff Management
- Team motivation
- Sales Growth
- Staff Supervision
- Staff Training and Development
- Retail Operations
- Marketing knowledge
- Business Administration
- Customer Relations
- Customer service and satisfaction
- Business Development
- Staff Development
Timeline
Assistant Manager
Crunch Fitness
08.2024 - Current
Sales Lead
Crunch Fitness
04.2023 - Current
Membership Services Representative
Crunch Fitness
10.2022 - Current
Bachelor of Arts - Business Management
Hilbert College
High School Diploma -
St. Mary's High School
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