Summary
Overview
Work History
Education
Skills
Timeline
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Vito Paolantonio

Eatontown,NJ

Summary

Motivated individual diverse in both the Construction Equipment and Automotive Industries. Extensive experience in customer satisfaction, management of multiple employees and achieving and excelling and goals set by upper management.

Overview

13
13
years of professional experience

Work History

Used Parts Account Manager

Foley CAT Inc.
07.2024 - 07.2025
  • Increased client satisfaction by building strong relationships and addressing their needs promptly.
  • Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
  • Cultivated long-term relationships with key stakeholders in assigned accounts, fostering trust and loyalty among clients.
  • Stayed current on company offerings and industry trends.

Parts Customer Care Manager

Foley CAT Inc
10.2022 - 07.2024
  • Implemented effective quality control measures to minimize errors and ensure high standards of service.
  • Enhanced customer satisfaction by resolving complex issues and providing timely solutions.
  • Handled complaints, provided appropriate solutions, and alternatives within appropriate timeframes and followed up to achieve resolution.
  • Created customer support strategies to increase customer retention.
  • Conducted regular performance evaluations for continuous improvement and employee growth opportunities.
  • Established performance and service goals and held associates accountable for individual performance.
  • Managed department call volume of [Number] calls per day and coordinated department schedules to maximize coverage during peak hours.
  • Supervised daily operations and sales functions to maximize revenue, customer satisfaction, and employee productivity.

Construction Shop Supervisor

Foley CAT Inc
03.2019 - 10.2022
  • Oversaw daily operations, ensuring that all tasks were completed accurately and on time.
  • Developed strong team dynamics, fostering a positive work environment for all staff members.
  • Mentored and trained new employees to ensure consistent service standards across the team.
  • Ensured adherence to company policies, safety regulations, and local laws by educating staff about compliance requirements.
  • Maintained safe working environment by enforcing adherence to safety and security protocols.
  • Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.

Service Advisor

Tom's Ford
02.2012 - 03.2019
  • Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
  • Maintained high customer satisfaction standards to meet or exceed targets.
  • Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
  • Consistently met or exceeded monthly sales targets by upselling relevant products/services when appropriate.
  • Increased repeat business, establishing rapport and trust with customers through attentive listening and clear communication.
  • Collaborated with parts department to expedite necessary repairs, minimizing downtime for customers'' vehicles.

Education

Bachelor of Science - Marketing

Monmouth University
West Long Branch, NJ

Skills

  • Account management
  • Customer service
  • Teamwork and collaboration
  • Client relations
  • Customer satisfaction
  • Customer relationships
  • Goal oriented
  • Relationship building and management
  • Issue resolution
  • Goals and performance
  • Revenue generation

Timeline

Used Parts Account Manager

Foley CAT Inc.
07.2024 - 07.2025

Parts Customer Care Manager

Foley CAT Inc
10.2022 - 07.2024

Construction Shop Supervisor

Foley CAT Inc
03.2019 - 10.2022

Service Advisor

Tom's Ford
02.2012 - 03.2019

Bachelor of Science - Marketing

Monmouth University

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Vito Paolantonio