Summary
Overview
Work History
Education
Skills
Timeline
Generic

Vitona En

Sacramento,,CA

Summary

Dedicated customer service professional with a strong analytical foundation and exceptional communication skills, committed to delivering high-quality service with integrity and adaptability. Proven ability to quickly learn and apply new concepts, enhancing team performance and customer satisfaction. Eager to contribute to a dynamic organization that encourages continuous growth and development.

Overview

10
10
years of professional experience

Work History

Mobile Expert

T-Mobile
10.2020 - Current
  • Made #1 top seller in the district and consistently stayed in the top 50-100 in sales.
  • Assisted over 300 customers a month with troubleshooting software/malware, network coverage as well as providing account resolution.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
  • Assisted customers with past due balances, suspended and canceled accounts.
  • Resolved customer complaints swiftly and professionally, ensuring a positive experience for all parties involved.
  • Boosted sales performance with personalized recommendations tailored to each customer''s unique needs.
  • Led product training sessions for new team members, fostering a supportive learning environment and increasing staff expertise.
  • Managed inventory effectively, ensuring stock levels were maintained at optimal levels for peak business periods.

Esthetician

Smile Maker Spa & Skincare
03.2019 - 10.2020
  • Maintained strict sanitation protocols to ensure a clean and safe environment for both staff and clients.
  • Established long-lasting relationships with clients by providing personalized care and consistently delivering outstanding results.
  • Provided exceptional customer service, addressing client concerns promptly and professionally to ensure satisfaction.
  • Assessed condition of clients' skin in order to make recommendations to improve skin quality.
  • Assisted management in inventory control, regularly monitoring stock levels and placing orders as needed.
  • Streamlined appointment scheduling using software systems to accurately book appointments while managing waitlists when necessary.
  • Educated clients about products and self-maintenance for healthy hair based on needs and preferences.
  • Performed various facial treatments for optimal skin health, including microdermabrasion, chemical peels, and LED therapy.

Receptionist

Material Handling Systems
08.2016 - 07.2017
  • Answered multi-line phones, transferring lines to accounts payable, booking appointments and in person requests.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
  • Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
  • Assisted with onboarding new clients and securing paperwork completion.
  • Developed and implemented a successful filing system to keep documents organized and streamline business protocol.
  • Managed social media accounts for the company and maintained communication via emails, correspondence, and by phone to market companies.

Beauty Advisor

Ulta
09.2015 - 11.2016
  • Educated customers on proper product usage techniques, fostering confidence in their ability to replicate results at home.
  • Maintained an organized and visually appealing product display, resulting in increased customer interest and engagement.
  • Increased sales revenue by effectively upselling and cross-selling beauty items based on client needs.
  • Assisted clients in selecting appropriate skincare routines, resulting in improved skin health and overall satisfaction.
  • Kept up-to-date with industry trends, allowing for knowledgeable recommendations of current best-sellers and emerging products.
  • Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
  • Enhanced customer satisfaction by providing personalized beauty consultations and recommending suitable products.

Education

Licensed Esthetician -

Paul Mitchell The School Sacramento
Sacramento, CA
12.2018

High School Diploma - undefined

Monterey Trail High School
Elk Grove, CA
05.2012

Skills

  • Excel
  • Windows, PowerPoint, 10 key
  • Communication
  • Report writing
  • Brand management
  • Multitasking
  • Customer service
  • Problem-solving
  • Cash handling
  • Account management
  • POS systems

Timeline

Mobile Expert

T-Mobile
10.2020 - Current

Esthetician

Smile Maker Spa & Skincare
03.2019 - 10.2020

Receptionist

Material Handling Systems
08.2016 - 07.2017

Beauty Advisor

Ulta
09.2015 - 11.2016

High School Diploma - undefined

Monterey Trail High School

Licensed Esthetician -

Paul Mitchell The School Sacramento

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