Vitorela Rrushi
Edgewater,NJ
Summary
I originally decided to become a dentist after watching my father interact with patients and truly help them; his dedication inspired my path. With over 17 years of experience in dentistry, I’ve developed not only clinical excellence, but also strong leadership and managerial capabilities that allow me to support and enhance every aspect of a practice’s success.
Throughout my career, I’ve owned and operated multiple dental offices, which has given me a deep understanding of the operational side of dentistry: staff coordination, patient flow, inventory management, and strategic planning. I take pride in building teams, leading with empathy, and creating systems that promote both efficiency and a positive work environment.
Whether working with children or adults, I prioritize trust, comfort, and communication, helping patients feel at ease and cared for. My ability to multitask, manage time effectively, and coordinate team efforts ensures high-quality care and smooth clinical operations. I understand that the success of a practice depends on both excellent treatment and effective management, and I strive to contribute meaningfully to both.
In addition to my clinical and administrative skills, I have supported dentists and specialists as a dental assistant and team leader—managing daily workflows, maintaining a sterile and organized environment, and supporting staff development. I am committed to continuous improvement, and I bring the same level of dedication and enthusiasm to my team as I do to my patients.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Lead Dental Assistant
NYU Langone Health
New York, NY
09.2021 - Current
- Manage Patient flow
- Appointment management
- Follow up visits
- Patient schedule
- Maintain correct patient treatment statuses
- Help the front desk to confirm appointment as needed by calling patients
- Contributes to team effort by accomplishing related results as needed
- Ensures operation of dental equipment by completing preventive maintenance requirements, following manufacturer’s recommendations, troubleshooting malfunctions, calling for repairs, maintaining equipment inventories, and evaluating new equipment and techniques
- Process and workflow standardization such as; organizing the dental rooms, the laboratory and common work areas
- Organize Dental Laboratory and maintain to the highest standards
- Laboratory appliance fabrication, retainer removal, and aligners
- Assist in pouring, trimming, and polishing study casts
- Receive appliance from dental laboratory and file them as needed
- Responsible for ordering supplies, interacting with different vendors and verifying receipt of supplies
- Order status and management for the ortho department
- Maintains dental supply inventory, checking the stock to determine inventory level, ordering supplies as needed
- Conducting the weekly meeting with the dental assistants and the front desk, to review weekly schedules and make sure patients are correctly scheduled, and verifying the appliances are ready for delivery
- Conduct daily morning meeting with the clinical assistant and front desk and review the daily schedule
- Establish protocols and work flow
- Lead, mentor, train and support all dental assistants
- This is achieved by being able to recognize and reward, understanding employee differences and having positive reinforcement
- Making sure that the orthognathic surgical splints and bone graft splints are fabricated in a timely manner and the splint are given to the surgical fellow/Nurse practitioner/ Surgeons
- Responsible for communication with the outside laboratories such as ODL and Invisalign
- Responsible for creating radiographic standardize chart that help standardize and help other dental assistants
- Printing of models and fabrications of in office aligners
General Dentist
Dental Office " Rapi & Vitorela Rrushi
Tirane , AL
07.2008 - Current
- Practice general dentistry with an emphasis on cosmetics, including veneers, aesthetic fillings, full mouth reconstruction.
- Conducted oral cancer screenings by thoroughly examining patients' mouths to identify problematic areas.
- Took impressions for dental appliances and sent prosthesis to outside dental labs.
- Trained dental staff members on dental hygiene, dental care, dental emergencies and techniques.
- Designed and fitted patients with dentures, bridges and other prosthodontic dental appliances.
- Examined patients' teeth, gums and oral tissue to identify and diagnose conditions.
- Kept patient information confidential and respected patients rights to privacy.
- Analyzed X-rays and reviewed patients' health backgrounds to devise appropriate treatment course.
- Assisted with recruitment, training and management of staff.
- Explained procedures, answered questions and administered additional pain relief to help patients feel comfortable.
- Collected information from patients, parents and guardians about dental care and issues of concern.
- Consulted patients to explain treatment plan details and information about upcoming dental procedures.
- Followed up with patients after procedures for proper pain management.
- Created dental office policies and procedures, provided staff members with copies and oversaw rule enforcement to meet office guidelines and health and safety laws.
- Improved teeth whiteness with polishing and bleaching.
- Delivered compassionate care and calmed anxious patients.
- Participated in dental health programs to educate community.
- Taught patients how to properly brush and floss for optimal dental health.
- Monitored growth and development of teeth and jaws in pediatric patients.
- Performed root canals, filled cavities and instructed patients on pain management to repair dental structures with minimal discomfort to patients.
- Treated infections caused by chronic and acute issues and diseases within soft oral tissues.
- Educated patients on proper oral hygiene to promote oral health and disease prevention.
- Evaluated patients' teeth for gum disease and decay.
- Applied sealants to protect teeth from cavities.
- Reviewed x-rays to identify cavities and other issues.
- Prescribed antibiotics for patients.
- Gave patients desensitizing agents to prepare for anesthetic administration.
Dental Assistant
Apollonia Dental Art
Butler , NJ
03.2021 - 09.2021
- Assisting the dentist during a variety of treatment procedures
- Taking and developing dental radiographs (x-rays)
- Asking about the patient's medical history and taking blood pressure and pulse
- Serving as an infection control officer, developing infection control protocol and preparing and sterilizing instruments and equipment
- Helping patients feel comfortable before, during and after dental treatment
- Providing patients with instructions for oral care following surgery or other dental treatment procedures, such as the placement of a restoration (filling)
- Teaching patients appropriate oral hygiene strategies to maintain oral health; (e.g., tooth brushing, flossing and nutritional counseling)
- Taking impressions of patients' teeth for study casts (models of teeth)
- Helping to provide direct patient care in all dental specialties, including orthodontics, pediatric dentistry, periodontics and oral surgery
Ultradent Product Manager
Ultradent
Tirane, AL
01.2007 - 04.2014
- During this time I provided product training to Ultradent sales representatives in Albania
- These sessions trained the sales team on how to use and apply different Ultradent products and what were the advantages of Ultradent products over other competitors.
- Created and coordinated group training classes in alignment with company sales objectives.
- Recruited, trained and mentored sales team members, offering continuous support for professional development.
- Created customized courses for distributors and customers to introduce relevant features and benefits of products.
- Evaluated training programs to determine effectiveness and increase employee retention.
- Explained goals and expectations required of trainees.
- Evaluated modes of training delivery to optimize training effectiveness, training costs or environmental impacts.
- Assessed training needs through surveys, interviews with employees or focus groups.
- Monitored training costs and prepared budget reports to justify expenditures.
- Negotiated contracts with clients for desired training outcomes, fees or expenses.
- Collaborated with marketing team and functional management to achieve business and marketing strategy objectives.
- Conducted ongoing market research and competitive analysis to possess in-depth knowledge of markets, procedures and customers.
- Developed business plans to evaluate market opportunity and strategic fit for new product concepts.
- Helped coordinate testing to verify quality and usability of new product features.
- Engaged customers through interviews to define product vision, features and releases.
- Developed marketing programs for several new product offerings to bring in additional revenue.
- Formalized policies and set goals to keep projects on-task and maximize team performance.
- Leveraged technical knowledge to navigate functional requirements.
- Identified product gaps and generated innovative ideas to expand market share, improve customer experience and drive growth.
- Interviewed and hired talented individuals to add value to marketing team.
- Assessed projects against budgets and timelines, keeping team and assignments on task.
- Collaborated with other departments to coordinate strategic marketing activities.
- Expanded personnel skill sets by mentoring marketing team both individually and in groups.
- Cultivated business partnerships to build lasting relationships with internal and external parties.
- Negotiated with vendors to obtain most cost-effective pricing for product distribution.
- Marketed products and services at tradeshows and promotional events.
- Planned advertising campaigns for online, print and other mediums.
- Planned and facilitated meetings to share marketing plans and explain future business goals.
- Worked closely with customers to determine appropriate marketing offerings and strategies for business needs.
Dental Office Manager
Dental Office Rapi & Vitorela Rrushi
Tirane, , Abania
01.2005 - 08.2008
- Hired, trained and monitored new office employees and took corrective action when necessary.
- Maintained and evaluated clinic budgets, general ledger and billing systems.
- Implemented proactive measures to safeguard health and well-being of communities, utilizing good oral health and PPE.
- Developed promotional programs to attract new patients.
- Organized supply purchases, equipment upgrades and operating expenses.
- Coordinated execution and improvement of daily dental office practices.
- Implemented staff scheduling procedures to provide full coverage, supporting organizational needs.
- Responded to patient queries and concerns to resolve issues in accordance with company policies and procedures, healthcare regulations and dental board standards.
- Recruited and trained new employees to meet job requirements.
- Assigned work and monitored performance of project personnel.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Proposed or approved modifications to project plans.
- Delegated work to staff, setting priorities and goals.
- Mediated conflicts between employees and facilitated effective resolutions to disputes.
- Reviewed completed work to verify consistency, quality and conformance.
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
- Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Analyzed business performance data and forecasted business results for upper management.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Organized team activities to build camaraderie and foster pleasant workplace culture.
Education
Master of Science in Dentistry -
Faculty of Dentistry in Albania
Tirane, Albania07.2008
Master of Science - Orthodontics
Aldent, School of Dentistry
Italy, Tirane, Albania05.2014
RDA - 272173
Certified Dental Assistant
New York, NY09-2022
X-Ray License - Dental Radiography
Dental Studies Institute
Fairfield, NJ07.2021
Skills
- General Dentistry
- Orthodontic
- Pediatric dentistry
- Restorative dentistry
- Aesthetic filling
- Removable denture
- Veneers
- Hygiene
- Crowns
- Root canal therapy
- Licensed by Albania Board of Dentistry
- Endo, ortho and oral surgery
- Accurate intraoral measurements
- Dental materials knowledge
- Gentle patient care
- Detailed patient histories
- Radiographs expertise
- Prophylaxis
- Plaque control instruction
- Dental
- Sterilization
- Scheduling
- CPR
- Dental Assistant
- Word
- Infection control
- Dental assisting
- Dentrix
- Chairside Assisting
- Spanish
- Medical Scheduling
- Office Management
- Medical Imaging
- Certifications and Licenses
- Dental Radiology
- Bleaching Agent Application
- Dental Impressions
- Educating Parents
- Placing Crowns
- Cosmetic Dentistry
- X-Ray Interpretation
- Safety Procedures
- Treatment Plan Development
- Cast Pouring, Trimming and Polishing
- Post Operative Instruction
- Dental Supply Management
- Infection Control Protocols
- Diagnostic Techniques
- Complex Problem Solving
- Decision Making
- Preliminary and Custom Impressions
- Performance Tracking and Evaluation
- Staff Training
- Documentation and Reporting
- Managing Operations and Efficiency
- Goal Setting
- Problem Resolution
- Project Planning
- Revenue Forecasting
- Administration and Reporting
- Team Leadership
- Employee Development
- Performance Evaluations
- Recruitment and Hiring
- Teamwork and Collaboration
- Hiring and Training
- Verbal and Written Communication
- Work Planning and Prioritization
- Onboarding and Orientation
- Budget Management
- Patient Care
- Employee Training
- Inventory Management
- Negotiation and Conflict Resolution
- Inter-Department Collaboration
- Business Analysis and Reporting
- Process Improvement
- Calm Under Pressure
- Time Management
- Strategic Planning
- Professional and Courteous
- Customer Relationship Management
- Fiscal Management
- Good Judgment
Certification
- Certificate of Attendance/ ACPA
Palm Spring , CA/ May 2025
- Certificate of Attendance / AAO Meeting
Philadelphia, PA/ April 2025
- Certificate of Attendance / ACPA
Denver, CO / April 2024
- Bronze & Silver Certificate|Minimal Invasive in Cosmetic Dentistry
Department of Dentistry
Salt Lake City, UT|Jan 2008
- Silver Certificate|Approach to Aesthetic Dentistry
Department of Dentistry
Athens, Greece|Jan 2010
- Silver Certificate|Importance of home and in office bleaching
Ultradent
Prague, Czech Republic|Jan 2011
- Gold Certificate|Ultradent , Patient Management
Department of Dentistry
Rome, Italy|Jan 2012
- Certificate |Veneers, Edelwise- Ultradent
Department of Dentistry
Switzerland|Apr 2012
- Certificate |Endodontic Treatment in Adults
Micro Mega
Paris, France|Nov 2012
- Certificate |Future of Endodontic
Faculty of Dentistry
Tirane, Albania|Jan 2015
- Certificate|Advanced Treatment in Orthodontic
Our Lady of Good Counsel
Tirane, Albania|May 2015
- Certificate |Preparation of Tooth for Porcelain&Zirconia Crown
School of Dentistry
Rome, Italy|Jan 2016
- Certificate |Porcelain Veneers
Aldent, School of Dentistry
Tirane, Albania|Jun 2016
- Certificate |Advanced Technology in Endodontics
Faculty of Dentistry in Albania
Tirane, Albania|Jan 2017
- Certificate |Summit , Training For General Dentistry
University Department of Ultradent
Salt Lake City, UT|Jul 2017
Languages
English
Full Professional
Albanian
Native/ Bilingual
Spanish
Limited
Italian
Limited
Turkish
Limited
Timeline
Lead Dental Assistant
NYU Langone Health
09.2021 - Current
Dental Assistant
Apollonia Dental Art
03.2021 - 09.2021
General Dentist
Dental Office " Rapi & Vitorela Rrushi
07.2008 - Current
Ultradent Product Manager
Ultradent
01.2007 - 04.2014
Dental Office Manager
Dental Office Rapi & Vitorela Rrushi
01.2005 - 08.2008
Master of Science in Dentistry -
Faculty of Dentistry in Albania
Master of Science - Orthodontics
Aldent, School of Dentistry
RDA - 272173
Certified Dental Assistant
X-Ray License - Dental Radiography
Dental Studies Institute
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